Change Your Call Queue Status

When your administrator assigns you as an agent to a call queue, you can manage your queue status directly within the PortSIP ONE app.

When a call enters a queue you are assigned to and your status is set to Ready, you will receive an in-app notification and can answer the call directly from PortSIP ONE.

Changing Your Call Queue Status

Follow the steps below to manage your agent status and queue participation.

1. Locate the Queue Status Icon

In the upper-right corner of the app, locate the Queue Status icon. This icon shows your current agent status and provides access to the list of call queues you are assigned to.

2. Open the Status Menu

Tap the Queue Status icon. A window will appear displaying:

  • Your current agent status

  • The list of call queues you belong to

  • Available options to update your status

3. Select a New Agent Status

From the Agent Status drop-down list, select the desired status (for example, Ready or Not Ready).

The selected status applies to all queues you are currently logged into.

4. Log In or Log Out of Individual Queues

In the queue list, each queue includes an ON/OFF toggle:

  • Toggle ON to log in to the queue

  • Toggle OFF to log out of the queue

Changes take effect immediately.

Note Changing your agent status affects only the queues you are currently logged into. Queues you are logged out of will not receive calls regardless of your agent status.

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