> For the complete documentation index, see [llms.txt](https://support.portsip.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.portsip.com/apps-guides/portsip-one-mobile-app/change-your-call-queue-status.md).

# Change Your Call Queue Status

When your administrator assigns you as an **agent** to a call queue, you can manage your **queue status** directly within the **PortSIP ONE** app.

When a call enters a queue you are assigned to and your status is set to **Ready**, you will receive an in-app notification and can answer the call directly from PortSIP ONE.

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### Changing Your Call Queue Status

Follow the steps below to manage your agent status and queue participation.

#### 1. Locate the Queue Status Icon

In the **upper-right corner** of the app, locate the **Queue Status** icon.\
This icon shows your current agent status and provides access to the list of call queues you are assigned to.

<figure><img src="/files/kPz99sZVyKAAhuK3uUZD" alt="" width="375"><figcaption></figcaption></figure>

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#### 2. Open the Status Menu

Tap the **Queue Status** icon.\
A window will appear displaying:

* Your current **agent status**
* The list of call queues you belong to
* Available options to update your status

<figure><img src="/files/nsMdWkX9TBeHONJJQzGa" alt="" width="375"><figcaption></figcaption></figure>

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#### 3. Select a New Agent Status

From the **Agent Status** drop-down list, select the desired status (for example, **Ready** or **Not Ready**).

> The selected status applies to **all queues you are currently logged into**.

<figure><img src="/files/P9N09AXL0SEFk7dMRrf1" alt="" width="375"><figcaption></figcaption></figure>

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#### 4. Log In or Log Out of Individual Queues

In the queue list, each queue includes an **ON/OFF toggle**:

* Toggle **ON** to log in to the queue
* Toggle **OFF** to log out of the queue

Changes take effect immediately.

<figure><img src="/files/QKl38eCYJ3NGOClrWeJw" alt="" width="375"><figcaption></figcaption></figure>

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> **Note**\
> Changing your agent status affects **only the queues you are currently logged into**.\
> Queues you are logged out of will not receive calls regardless of your agent status.