Change Your Call Queue Status

When your administrator assigns you as an agent to a call queue, you can manage your queue status directly within the PortSIP ONE app.

When a call enters a queue you are assigned to and your status is set to Ready, you will receive an in-app notification and can answer the call directly from PortSIP ONE.

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Changing Your Call Queue Status

Follow the steps below to manage your agent status and queue participation.

1. Locate the Queue Status Icon

In the upper-right corner of the app, locate the Queue Status icon. This icon shows your current agent status and provides access to the list of call queues you are assigned to.

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2. Open the Status Menu

Tap the Queue Status icon. A window will appear displaying:

• Your current agent status

• The list of call queues you belong to

• Available options to update your status

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3. Select a New Agent Status

From the Agent Status drop-down list, select the desired status (for example, Ready or Not Ready).

The selected status applies to all queues you are currently logged into.

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4. Log In or Log Out of Individual Queues

In the queue list, each queue includes an ON/OFF toggle:

• Toggle ON to log in to the queue

• Toggle OFF to log out of the queue

Changes take effect immediately.

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Note Changing your agent status affects only the queues you are currently logged into. Queues you are logged out of will not receive calls regardless of your agent status.