Change Your Call Queue Status

When your administrator assigns you as an agent to a call queue, you can manage your call queue status directly within the PortSIP ONE app.

When a call enters your assigned call queue and your status is set to Ready, you will receive a notification within the app. You can then answer the call directly from the PortSIP ONE app.

Changing Your Call Queue Status

To manage your call queue status, follow these simple steps:

1. Locate the Queues Status Icon In the app’s right upper corner, you will see the Queues Status Icon. This icon displays your current status and lists all the call queues you are a part of.

1. Open the Status Menu Tap on the Queues Status Icon. A new window will appear, showing your current status and providing available options to change it.

1. Select a New Status From the Agent Status dropdown, select your desired status. This status will be applied to all queues you are currently logged into (joined).

1. Log In or Log Out of Individual Queues In the list of queues, each one has a Switch ON/OFF Option. Log in or Log out a queue by toggling it on or off.

Note: Changing your agent status will only apply to the queues you are currently logged into.