SMS and WhatsApp Messaging
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PortSIP provides external SMS, MMS, and WhatsApp messaging, as well as internal PBX extension chat, allowing you to communicate seamlessly with customers and colleagues—all within the PortSIP platform.
The SMS/MMS feature requires support from your SIP trunk provider. PortSIP PBX currently supports SMS integration with the following trunk providers:
❗ Important SMS/MMS messaging is available only after the tenant administrator completes the required SMS configuration for the selected trunk provider.
❗ Important The MMS feature is still under development. It's not available at the moment, but it will be ready in next few months.
Configure SMS/MMS by following the corresponding trunk-specific guide listed above. Once the integration is successfully completed at the tenant level, end users can send and receive SMS/MMS messages using the PortSIP ONE app.
To learn how to send and receive SMS and MMS messages in the PortSIP ONE app, refer to:
The PortSIP WhatsApp integration allows you to communicate directly with customers using their WhatsApp client. When a conversation requires live assistance, sessions can be routed to the appropriate ring group or queue agent for real-time support.
The WhatsApp channel supports:
Text messaging
Image and file sharing
Location sharing
To learn how to use WhatsApp messaging in the PortSIP ONE app, refer to:
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