# SMS and WhatsApp Messaging

PortSIP provides **external SMS, MMS, and WhatsApp messaging**, as well as **internal PBX extension chat**, allowing you to communicate seamlessly with customers and colleagues—all within the PortSIP platform.

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### SMS and MMS Messaging

#### Prerequisites

The SMS/MMS feature requires support from your **SIP trunk provider**.\
PortSIP PBX currently supports SMS integration with the following trunk providers:

* [Configuring Quest Blue SIP Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/questblue-sip-trunk)
* [Configuring Twilio SIP Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/twilio-sip-trunk)
* [Configuring Telnyx SIP Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/telnyx-sip-trunk)
* [Configuring Vonage SIP Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/vonage-sip-trunk)
* [Configuring VoIP.ms SIP Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/voip.ms-sip-trunk)
* [Configuring Voxtelesys SIP Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/voxtelesys-sip-trunk)
* [Configuring Wavix SIP Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/wavix-sip-trunk)
* [Configuring VoIP Innovation SIP Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/voip-innovations-sip-trunk)
* [Configuring Aire Networks Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/aire-networks-sip-trunk)
* [VoiceMeUp Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/voicemeup-sip-trunk)
* [Configuring Bandwidth SIP Trunk](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/bandwidth-sip-trunk)

> ❗ **Important**\
> SMS/MMS messaging is available only after the **tenant administrator** completes the required SMS configuration for the selected trunk provider.

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> ❗ **Important**\
> The MMS feature is still under development. It's not available at the moment, but it will be ready in next few months.

#### Configuring SMS/MMS

Configure SMS/MMS by following the corresponding trunk-specific guide listed above.\
Once the integration is successfully completed at the tenant level, **end users can send and receive SMS/MMS messages using the PortSIP ONE app**.

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#### Using SMS/MMS

To learn how to send and receive SMS and MMS messages in the PortSIP ONE app, refer to:

[**SMS Channel User Guide**](https://support.portsip.com/portsip-communications-solution/portsip-pbx-administration-guide/28-digital-engagement-channels/sms-channel)

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### WhatsApp Messaging

The PortSIP WhatsApp integration allows you to **communicate directly with customers using their WhatsApp client**. When a conversation requires live assistance, sessions can be routed to the appropriate **ring group or queue agent** for real-time support.

The WhatsApp channel supports:

* Text messaging
* Image and file sharing
* Location sharing

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#### Using WhatsApp Messaging

To learn how to use WhatsApp messaging in the PortSIP ONE app, refer to:

[**WhatsApp Channel User Guide**](https://support.portsip.com/portsip-communications-solution/portsip-pbx-administration-guide/28-digital-engagement-channels/whatsapp-channel)