SMS and WhatsApp Messaging

PortSIP offers external SMS, MMS, and WhatsApp features, as well as PBX extensions internal chat—allowing you to keep your lines of communication open from anywhere within PortSIP.

SMS/MMS feature

Setup SMS/MMS features

The SMS/MMS feature requires your trunk provider to support it. Currently, PortSIP PBX has integrated the SMS feature as well with the below trunk providers:

• Configuring Quest Blue SIP Trunk

• Configuring Twilio SIP Trunk

• Configuring Telnyx SIP Trunk

• Configuring Vonage SIP Trunk

• Configuring VoIP.ms SIP Trunk

• Configuring Voxtelesys SIP Trunk

• Configuring Wavix SIP Trunk

• Configuring VoIP Innovation SIP Trunk

• Configuring Aire Networks Trunk

• VoiceMeUp Trunk

If the tenant administrator is successfully configured for the SMS integration as the above guides, then the users can use the PortSIP ONE app to send & receive the SMS/MMS.

Using SMS/MMS feature

Please follow the guide SMS Channel to use the SMS/MMS feature in the PortSIP ONE app.

WhatsApp messaging feature

The PortSIP WhatsApp integration allows you to easily answer your customers through their WhatsApp client. When a customer session requires agent assistance, you can go ahead and route to the right agent for live support with your ring group/queue agent. Images, file sharing, and even location are available when communicating with your customers.

Using WhatsApp messaging feature

Please follow the guide WhatsApp Channel to use the SMS/MMS feature in the PortSIP ONE app.