> For the complete documentation index, see [llms.txt](https://support.portsip.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.portsip.com/portsip-communications-solution/configuring-sip-trunks/flowroute-sip-trunk/configuring-outbound-and-inbound-calls.md).

# Configuring Outbound & Inbound Calls

You need to sign in to the PortSIP PBX web portal to create the outbound and inbound rules for making & receiving calls.

***

### Sign in to the PortSIP PBX Web Portal

To configure outbound and inbound call routing, you must first sign in to the PortSIP PBX Web Portal.

You can access a tenant in one of the following ways:

#### Option 1: Sign in as System Administrator

1. Sign in to the PortSIP PBX Web Portal as a **System Administrator**.
2. Navigate to **Tenants**.
3. Select the desired tenant and click **Manage** to switch to that tenant’s administration context.

#### Option 2: Sign in as Tenant Administrator

* Sign in directly as a **Tenant Administrator** to manage that tenant.

> ❗**Note**\
> For more information about tenant roles and access control, refer to [Tenant Management](/portsip-communications-solution/portsip-pbx-administration-guide/3-tenant-management.md).

***

### Configure Outbound Rules

To place outbound calls, you must create **at least one Outbound Rule**.

***

#### Step 1: Add an Outbound Rule

1. From the left-hand navigation menu, go to: **Call Manager > Outbound Rules**
2. Click **Add**.
3. Enter a **Name** for the outbound rule\
   (for example, *Flowroute-Outbound*).
4. In the **Apply this rule to the following calls** section, configure **at least one condition** to specify which calls this rule applies to\
   (for example, number length or dialing prefix).

<figure><img src="/files/Jf9Z70UjZh1hcSqeoXJB" alt=""><figcaption></figcaption></figure>

***

#### Step 2: Select the Trunk Route

1. Scroll to **Place outbound calls using the following trunk routes**.
2. Click the **Add (+)** icon.
3. Select the **Flowroute Trunk**.
4. Click **Save** to apply the outbound rule.

***

#### Step 3: Configure the Flowroute Tech Prefix (Required)

When using **IP Authentication** with Flowroute, all outbound calls **must include a Tech Prefix**.

1. Log in to the Flowroute portal.
2. Navigate to the **IP Authentication** section.
3. Locate the **Tech Prefix** assigned to your trunk.
4. In the PortSIP outbound rule, enter the Tech Prefix in the **Prepend** field.

**Example**

```
52709417*
```

<figure><img src="/files/8qVPhjezdtA2KieCmfXf" alt=""><figcaption></figcaption></figure>

***

### Configure Inbound Rules

To receive inbound calls, you must create at least one Inbound Rule.

***

#### Step 1: Add an Inbound Rule

1. From the left-hand navigation menu, go to: **Call Manager > Inbound Rules**
2. Click **Add**.
3. Enter a **Name** for the inbound rule\
   (for example, *Flowroute-Inbound*).
4. Click **Choose a Trunk** and select the **Flowroute Trunk**.
5. In the **DID/DDI Number** or **Number Range** field, enter the DID(s).
   * The number must fall within the **DID Pool range** of the Flowroute trunk.
6. Select the **Extension** (or destination) to route inbound calls to.
7. Click **OK** to save the inbound rule.

<figure><img src="/files/ybmIfdjyJAg8lwQN2z5C" alt=""><figcaption></figcaption></figure>

***

#### Step 2: (Optional) Configure Time-Based Routing

Depending on your business requirements, you can further enhance the inbound rule by:

* Defining **office hours** or schedules
* Routing calls to **different extensions** based on time of day
* Sending calls to **voicemail** outside business hours
* Automatically **rejecting or dropping calls** based on the schedule

For more details, refer to [Call Route Management](/portsip-communications-solution/portsip-pbx-administration-guide/8-call-route-management.md).