search

Configuring Outbound & Inbound Calls

You need to sign in to the PortSIP PBX web portal to create the outbound and inbound rules for making & receiving calls.

hashtag
Sign in to the PortSIP PBX Web Portal

To configure outbound and inbound call routing, you must first sign in to the PortSIP PBX Web Portal.

You can access a tenant in one of the following ways:

hashtag
Option 1: Sign in as System Administrator

  1. Sign in to the PortSIP PBX Web Portal as a System Administrator.

  2. Navigate to Tenants.

  3. Select the desired tenant and click Manage to switch to that tenant’s administration context.

hashtag
Option 2: Sign in as Tenant Administrator

  • Sign in directly as a Tenant Administrator to manage that tenant.

❗Note For more information about tenant roles and access control, refer to Tenant Management.

hashtag
Configure Outbound Rules

To place outbound calls, you must configure at least one Outbound Rule in PortSIP PBX.

hashtag
Step 1: Add an Outbound Rule

  1. Sign in to the PortSIP PBX Web Portal as a System Administrator or Tenant Administrator.

  2. From the left-hand navigation menu, go to Call Manager > Outbound Rules.

  3. Click Add.

  4. Enter a Name for the outbound rule (for example, Voxtelesys-Outbound).

hashtag
Step 2: Define Rule Conditions

  1. In the Apply this rule to the following calls section, configure at least one condition to specify which calls this rule applies to (for example, destination number patterns or call types).

hashtag
Step 3: Select the Trunk Route

  1. Scroll to Place outbound calls using the following trunk routes.

  2. Click the Add (+) icon.

  3. Select the Voxtelesys trunk.

  4. Save the outbound rule.

hashtag
Step 4: Configure Number Format (Optional)

Depending on your users’ dialing habits, you may need to normalize dialed numbers before routing calls to the trunk.

For example, if users typically dial US domestic numbers in national format (10 digits), you can configure the outbound rule to prepend 1 to all dialed numbers.

❗Best Practice Normalizing outbound numbers to E.164 format (for example, +13322496213) improves SIP trunk compatibility, routing accuracy, and caller ID consistency.

hashtag
Configure Inbound Rules

To receive inbound calls, you must configure at least one Inbound Rule in PortSIP PBX.

hashtag
Step 1: Add an Inbound Rule

  1. Sign in to the PortSIP PBX Web Portal as a System Administrator or Tenant Administrator.

  2. From the left-hand navigation menu, go to Call Manager > Inbound Rules.

  3. Click Add.

  4. Enter a Name for the inbound rule (for example, Voxtelesys-Inbound).

hashtag
Step 2: Configure Inbound Rule Settings

  1. Click Choose a Trunk, then select the Voxtelesys trunk.

  2. In the DID/DDI Number or Number Range field, enter the destination number or number range.

    • The entered number must be within the DID pool range assigned to the selected trunk.

  3. Select the Extension (or other destination, such as a ring group or queue) to which inbound calls should be routed.

  4. Click OK to save the inbound rule.

hashtag
Step 4: (Optional) Configure Time-Based Routing

Depending on your business requirements, you can further enhance the inbound rule by:

  • Defining office hours or schedules

  • Routing calls to different extensions based on time of day

  • Sending calls to voicemail outside business hours

  • Automatically rejecting or dropping calls based on the schedule

For more details, refer to Office Hours and Holiday Schedule and Call Route Management.

PreviousConfiguring Voxtelesys Register Authentication TrunkNextVoxtelesys SMS Integration

Last updated