# Live Wallboards

### Live Wallboards Overview

PortSIP Contact Center Live Wallboards provide real-time visibility into contact center performance through dynamic, widget-based dashboards. These wallboards allow supervisors and operations teams to monitor key metrics at a glance and tailor the display to their specific operational needs.

Live wallboards can also be displayed on **large screens** in shared environments, making them ideal for team rooms, operations centers, and supervisor dashboards—ensuring everyone stays aligned on current queue and agent performance.

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### Permissions

Access to Live Wallboards is controlled by user roles and permissions:

* Users assigned the **Tenant Administrator** or **Queue Manager** role can access Live Wallboards by default.
* If you create a **custom role**, you must explicitly grant the **Data Analytics** permission.
  * Any user assigned to this custom role will then be able to access Live Wallboards.

This role-based access control ensures secure and appropriate visibility across your contact center operations.

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### Accessing Live Wallboards

<figure><img src="https://846155343-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MfkamWLaD5pcQwlKWwC%2Fuploads%2FtCn5BsDnYGPSBKAXrl1D%2Fportsip_live_wallboard_1.png?alt=media&#x26;token=3cfe3327-af4a-433f-b3a3-913fe255c709" alt=""><figcaption></figcaption></figure>

Follow the steps below to access Live Wallboards in the PortSIP PBX web portal:

1. Sign in to the PortSIP PBX web portal using one of the following methods:
   * Sign in as a **System Administrator**, then switch to the desired tenant.
   * Sign in directly as a **Tenant Administrator** or **Queue Manager**.
2. Navigate to the Wallboards:
   * Go to **Contact Center > Wallboard** to view live wallboards for call queues.
   * Go to **Contact Center > Agent Activity** to view real-time agent activity boards.
3. View detailed information:
   * Click on a **queue** to view detailed statistics for that queue.
   * Click on an **agent** to view detailed real-time information for the selected agent.

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### Queue Details

Click a **queue name** to view detailed information about the selected queue, including the callers currently waiting in the queue.

<figure><img src="https://846155343-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MfkamWLaD5pcQwlKWwC%2Fuploads%2Fy4fXB6xr8LG5Da6pJpXB%2Fportsip_contact_center_wallboard_2.png?alt=media&#x26;token=e846d8c4-a4bf-412c-9227-32b29d557547" alt=""><figcaption></figcaption></figure>

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### Agent Activity

Navigate to **Contact Center > Agent Activity** to view the real-time status of all agents, as shown in the screenshot below.

<figure><img src="https://846155343-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MfkamWLaD5pcQwlKWwC%2Fuploads%2FD6q2bJ8Q0dIJR6rAl37a%2Fportsip_contact_center_wallboard_1.png?alt=media&#x26;token=b91adb28-799a-4564-bfca-b3da6b523a7d" alt=""><figcaption></figcaption></figure>

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### Agent Details

Click an **agent** to display real-time information for that agent, including current status and activity details.

<figure><img src="https://846155343-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MfkamWLaD5pcQwlKWwC%2Fuploads%2FSGFqfBHlmUtklcGylKiP%2Fportsip_contact_center_wallboard_3.png?alt=media&#x26;token=944274c4-df82-4efb-aaf8-6c57dda9ad7c" alt=""><figcaption></figcaption></figure>