# Live Wallboards

### Live Wallboards Overview

PortSIP Contact Center Live Wallboards provide real-time visibility into contact center performance through dynamic, widget-based dashboards. These wallboards allow supervisors and operations teams to monitor key metrics at a glance and tailor the display to their specific operational needs.

Live wallboards can also be displayed on **large screens** in shared environments, making them ideal for team rooms, operations centers, and supervisor dashboards—ensuring everyone stays aligned on current queue and agent performance.

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### Permissions

Access to Live Wallboards is controlled by user roles and permissions:

* Users assigned the **Tenant Administrator** or **Queue Manager** role can access Live Wallboards by default.
* If you create a **custom role**, you must explicitly grant the **Data Analytics** permission.
  * Any user assigned to this custom role will then be able to access Live Wallboards.

This role-based access control ensures secure and appropriate visibility across your contact center operations.

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### Accessing Live Wallboards

<figure><img src="/files/k4zU00lUaJitCZIajMsP" alt=""><figcaption></figcaption></figure>

Follow the steps below to access Live Wallboards in the PortSIP PBX web portal:

1. Sign in to the PortSIP PBX web portal using one of the following methods:
   * Sign in as a **System Administrator**, then switch to the desired tenant.
   * Sign in directly as a **Tenant Administrator** or **Queue Manager**.
2. Navigate to the Wallboards:
   * Go to **Contact Center > Wallboard** to view live wallboards for call queues.
   * Go to **Contact Center > Agent Activity** to view real-time agent activity boards.
3. View detailed information:
   * Click on a **queue** to view detailed statistics for that queue.
   * Click on an **agent** to view detailed real-time information for the selected agent.

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### Queue Details

Click a **queue name** to view detailed information about the selected queue, including the callers currently waiting in the queue.

<figure><img src="/files/3eLHvqnDN1pCx26nGeHO" alt=""><figcaption></figcaption></figure>

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### Agent Activity

Navigate to **Contact Center > Agent Activity** to view the real-time status of all agents, as shown in the screenshot below.

<figure><img src="/files/qIn6Ki2p7sqJtsBoLcTz" alt=""><figcaption></figcaption></figure>

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### Agent Details

Click an **agent** to display real-time information for that agent, including current status and activity details.

<figure><img src="/files/38XTmUmByV5Tm5kSeTHf" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.