Live Wallboards
Live Wallboards Overview
PortSIP Contact Center Live Wallboards provide real-time visibility into contact center performance through dynamic, widget-based dashboards. These wallboards allow supervisors and operations teams to monitor key metrics at a glance and tailor the display to their specific operational needs.
Live wallboards can also be displayed on large screens in shared environments, making them ideal for team rooms, operations centers, and supervisor dashboards—ensuring everyone stays aligned on current queue and agent performance.
Permissions
Access to Live Wallboards is controlled by user roles and permissions:
Users assigned the Tenant Administrator or Queue Manager role can access Live Wallboards by default.
If you create a custom role, you must explicitly grant the Data Analytics permission.
Any user assigned to this custom role will then be able to access Live Wallboards.
This role-based access control ensures secure and appropriate visibility across your contact center operations.
Accessing Live Wallboards
Follow the steps below to access Live Wallboards in the PortSIP PBX web portal:
Sign in to the PortSIP PBX web portal using one of the following methods:
Sign in as a System Administrator, then switch to the desired tenant.
Sign in directly as a Tenant Administrator or Queue Manager.
Navigate to the Wallboards:
Go to Contact Center > Wallboard to view live wallboards for call queues.
Go to Contact Center > Agent Activity to view real-time agent activity boards.
View detailed information:
Click on a queue to view detailed statistics for that queue.
Click on an agent to view detailed real-time information for the selected agent.
Queue Details
Click a queue name to view detailed information about the selected queue, including the callers currently waiting in the queue.
Agent Activity
Navigate to Contact Center > Agent Activity to view the real-time status of all agents, as shown in the screenshot below.
Agent Details
Click an agent to display real-time information for that agent, including current status and activity details.
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