24 Call Pickup

Overview

Call Pickup allows users to answer calls that are ringing on another extension. This ensures calls are not missed when the intended recipient is unavailable.

PortSIP PBX supports:

• Directed Call Pickup

• BLF (Busy Lamp Field) Call Pickup

• Group Call Pickup

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Directed Call Pickup

Directed Call Pickup allows a user to answer a call ringing on a specific extension by dialing a Feature Access Code (FAC) followed by the extension number.

• Default FAC: *97

• Format: *97 + extension number

How It Works

If the target extension is ringing, the call is immediately answered on the dialing phone.

The pickup will fail if:

• The call has already been answered

• The extension has no active ringing call

• The extension number is invalid

Example

Alice’s extension number is 102. Her phone is ringing while she is away from her desk.

Another user can answer the call by dialing:

*97102

Alice herself can also pick up the call from a nearby phone using the same code.

Note Directed Call Pickup is enabled by default for PortSIP PBX users.

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BLF Call Pickup (Monitoring Phone)

BLF Call Pickup allows users to answer calls on a monitored extension directly from their phone, without dialing a FAC.

How It Works

• The monitoring phone has a BLF key configured for another extension

• When the monitored extension is ringing, the BLF key flashes

• The user presses the flashing BLF key to pick up the call

This method eliminates the need to remember or dial *97.

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Group Call Pickup

Group Call Pickup allows users within the same pickup group to answer calls ringing on other group members’ extensions.

Key Behavior

• Any group member can answer a ringing call within the group

• If multiple phones are ringing, the call ringing the longest is picked up

• Once the call is answered, the original extension becomes available for new calls

Group Call Pickup helps ensure calls are answered promptly and improves team collaboration and customer service.

• Default Group Pickup FAC: *98

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Group Call Pickup Rules

The following conditions apply:

• A user can belong to only one call pickup group

• All group members must belong to the same tenant

• A tenant can have multiple call pickup groups

• Call pickup group names must be unique

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Configuring a Group Call Pickup Group (Tenant Level)

To create and configure a call pickup group:

1. Sign in to the PortSIP PBX Web Portal as a Tenant Administrator (or as a System Administrator, then select the tenant).

2. Navigate to Advanced Services > Call Pickup.

3. Click Add.

4. Enter a Group Name.

5. Open the Group Members tab.

6. Add the extensions that should belong to the group.

7. Click OK to save the configuration.

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Using Group Call Pickup

When a call is ringing on any group member’s extension, other group members can answer the call by dialing: *98