> For the complete documentation index, see [llms.txt](https://support.portsip.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.portsip.com/portsip-communications-solution/portsip-pbx-administration-guide/24-call-pickup.md).
# 24 Call Pickup
### Overview
**Call Pickup** allows users to answer calls that are ringing on another extension. This ensures calls are not missed when the intended recipient is unavailable.
PortSIP PBX supports:
* **Directed Call Pickup**
* **BLF (Busy Lamp Field) Call Pickup**
* **Group Call Pickup**
***
### Directed Call Pickup
Directed Call Pickup allows a user to answer a call ringing on a specific extension by dialing a **Feature Access Code (FAC)** followed by the extension number.
* Default FAC: **\*97**
* Format: **\*97 + extension number**
#### How It Works
If the target extension is ringing, the call is immediately answered on the dialing phone.
The pickup will fail if:
* The call has already been answered
* The extension has no active ringing call
* The extension number is invalid
#### Example
Alice’s extension number is **102**.\
Her phone is ringing while she is away from her desk.
Another user can answer the call by dialing:
**\*97102**
Alice herself can also pick up the call from a nearby phone using the same code.
> **Note**\
> Directed Call Pickup is **enabled by default** for PortSIP PBX users.
***
### BLF Call Pickup (Monitoring Phone)
BLF Call Pickup allows users to answer calls on a **monitored extension** directly from their phone, without dialing a FAC.
#### How It Works
* The monitoring phone has a BLF key configured for another extension
* When the monitored extension is ringing, the BLF key flashes
* The user presses the flashing BLF key to pick up the call
This method eliminates the need to remember or dial **\*97**.
***
### Group Call Pickup
**Group Call Pickup** allows users within the same pickup group to answer calls ringing on other group members’ extensions.
#### Key Behavior
* Any group member can answer a ringing call within the group
* If multiple phones are ringing, the call ringing **the longest** is picked up
* Once the call is answered, the original extension becomes available for new calls
Group Call Pickup helps ensure calls are answered promptly and improves team collaboration and customer service.
* Default Group Pickup FAC: **\*98**
***
### Group Call Pickup Rules
The following conditions apply:
* A user can belong to **only one** call pickup group
* All group members must belong to the **same tenant**
* A tenant can have **multiple** call pickup groups
* Call pickup group names must be **unique**
***
### Configuring a Group Call Pickup Group (Tenant Level)
To create and configure a call pickup group:
1. Sign in to the PortSIP PBX Web Portal as a **Tenant Administrator**\
(or as a **System Administrator**, then select the tenant).
2. Navigate to **Advanced Services > Call Pickup**.
3. Click **Add**.
4. Enter a **Group Name**.
5. Open the **Group Members** tab.
6. Add the extensions that should belong to the group.
7. Click **OK** to save the configuration.
***
### Using Group Call Pickup
When a call is ringing on any group member’s extension, other group members can answer the call by dialing: **\*98**