32 Night Mode

PortSIP PBX includes a Night Mode feature that allows you to automatically redirect incoming calls during non-business hours. This is especially useful for services like Virtual Receptionist, Ring Group, and Call Queue, enabling you to forward calls to different destinations such as a mobile number, answering service, or voicemail when your business is closed.

Activating Night Mode from the Web Portal

You can easily enable or disable Night Mode from the PortSIP PBX web portal.

1. Sign in as a System Administrator and select the tenant you want to manage. Or sign in directly as the Tenant Administrator.

2. Go to the Company menu.

3. Click the General tab.

4. Toggle the Night Mode switch to activate or deactivate the feature.

Activating Night Mode from an IP Phone (BLF Key)

If you're using provisioned IP phones, you can assign a BLF (Busy Lamp Field) key for Night Mode control.

1. During phone provisioning, assign the Night Mode BLF key as shown in the example below.

1. Once the phone is registered successfully with the PBX, the BLF key will:

• Light green when Night Mode is deactivated (business hours).

• Light red when Night Mode is activated (after hours).

To use the BLF key:

• When leaving work early, simply press the BLF key to activate Night Mode. The key will turn red.

• If your company starts work early, press the BLF key again to deactivate Night Mode. The key will turn green.

Setting Night Mode Destination for Call Queue and Ring Group

PortSIP PBX allows you to configure specific call routing behavior during Night Mode for both Call Queues and Ring Groups.

Within the Call Queue and Ring Group settings, you'll find an option to define the Night Mode Destination. This destination is used when Night Mode is enabled for the tenant. Incoming calls will automatically be redirected to the specified destination—such as a voicemail, external number, or auto attendant number—ensuring proper handling of calls outside business hours.

Setting Night Mode Destination for Virtual Receptionist

PortSIP PBX allows you to configure specific call routing behavior during Night Mode for Virtual Receptionist.

Within the Virtual Receptionist settings, you'll find an option to define the Night Mode Destination. This destination is used when Night Mode is enabled for the tenant. Incoming calls will automatically be redirected to the specified destination—such as a voicemail, external number, or auto attendant number—ensuring proper handling of calls outside business hours.