32 Night Mode

PortSIP PBX includes a Night Mode feature that allows you to automatically redirect incoming calls during non-business hours. This is particularly useful for services such as Virtual Receptionists, Ring Groups, and Call Queues, enabling calls to be routed to alternative destinations—such as a mobile number, answering service, or voicemail—when your business is closed.

Activating Tenant-Level Night Mode from the Web Portal

You can easily enable or disable Night Mode at the tenant level using the PortSIP PBX web portal.

When Night Mode is enabled at the tenant level, all incoming calls to queues, ring groups, and virtual receptionists are handled according to the Destination for Night Mode settings.

To activate or deactivate Night Mode:

  1. Sign in as a System Administrator and select the tenant you want to manage, or sign in directly as the Tenant Administrator.

  2. Navigate to the Company menu.

  3. Open the General tab.

  4. Toggle the Night Mode switch to enable or disable the feature.

Activating Tenant-Level Night Mode from an IP Phone (BLF Key)

If you are using provisioned IP phones, you can assign a BLF (Busy Lamp Field) key to allow users to control Night Mode directly from the phone.

  1. During phone provisioning, configure a Night Mode BLF key as shown in the example below.

  1. Once the phone is successfully registered with the PBX, the BLF key status indicates the current Night Mode state:

    • Green light – Night Mode is deactivated (business hours)

    • Red light – Night Mode is activated (after hours)

    Using the BLF Key

    • When leaving work early, press the BLF key to activate Night Mode. The key turns red.

    • If the business starts earlier than usual, press the BLF key again to deactivate Night Mode. The key turns green.

Activating Service-Level Night Mode from the Web Portal

You can enable or disable Night Mode at the service level for individual services such as Ring Groups, Call Queues, and Virtual Receptionists using the PortSIP PBX web portal.

When Night Mode is enabled at the service level, incoming calls to that specific service are handled according to its Destination for Night Mode settings.

To activate or deactivate Service-Level Night Mode:

  1. Sign in as a System Administrator and select the tenant you want to manage, or sign in directly as the Tenant Administrator.

  2. Navigate to the Advanced Services menu.

  3. Select the service type (Virtual Receptionist, Call Queue, or Ring Group) to list the corresponding Virtual Receptionist, Call Queue, or Ring Group.

  4. Double-click the desired service to edit it.

  5. Toggle the Night Mode switch to enable or disable the feature.

Activating Service-Level Night Mode from an IP Phone (BLF Key)

If you are using provisioned IP phones, you can assign a BLF (Busy Lamp Field) key to control Night Mode for a specific service, such as a Ring Group, Call Queue, or Virtual Receptionist.

BLF Key Configuration

During phone provisioning:

  1. Assign a Night Mode BLF key.

  2. Click the search icon and select the desired service type (Ring Group, Call Queue, or Virtual Receptionist).

  1. Choose the specific service(Virtual Receptionist, Call Queue, or Ring Group) and click OK.

  1. Complete phone provisioning.

Once the phone is successfully registered with the PBX, the BLF key indicates the Night Mode status for the selected service:

  • Green light – Night Mode of that service is deactivated (business hours)

  • Red light – Night Mode of that service is activated (after hours)

Using the BLF Key

  • When leaving work early for a specific service, press the BLF key to activate Night Mode. The key turns red.

  • If the service resumes earlier than usual, press the BLF key again to deactivate Night Mode. The key turns green.

Setting Night Mode Destinations for Call Queues and Ring Groups

PortSIP PBX allows you to define specific call routing behavior for Call Queues and Ring Groups when Night Mode is enabled.

Within the Call Queue and Ring Group settings, you can configure a Night Mode Destination. When Night Mode is active at the tenant or service level, incoming calls to the queue or ring group are automatically redirected to the configured destination.

The Night Mode destination can be any valid target, such as:

  • Voicemail

  • An external phone number

  • A Virtual Receptionist (Auto Attendant)

This ensures that calls are handled appropriately outside of normal business hours.

Setting Night Mode Destinations for Virtual Receptionists

PortSIP PBX allows you to define specific call routing behavior for Virtual Receptionists when Night Mode is enabled.

Within the Virtual Receptionist settings, you can configure a Night Mode Destination. When Night Mode is active at the tenant or service level, incoming calls to the virtual receptionist are automatically redirected to the configured destination.

The Night Mode destination can be any valid target, such as:

  • Voicemail

  • An external phone number

  • Another Virtual Receptionist (Auto Attendant)

This ensures that calls are handled appropriately outside of normal business hours.

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