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Configuring an Avaya J Series Phone

Avaya J-Series IP phones are widely used in business communications environments.

This guide explains how to manually register an Avaya J139 IP Phone with PortSIP PBX in 3PCC mode. In this mode, the phone is configured for use with a third-party SIP platform rather than being provisioned by an Avaya PBX.

This guide is intended for administrators who need to manually configure an Avaya J139 IP Phone for use with PortSIP PBX.

Version Requirements

Before you begin, ensure that your environment meets the following minimum version requirements:

Component

Minimum Version

PortSIP PBX

v22.6.1

Avaya J-Series phone firmware

4.1.11.0.9

Important

Upgrade PortSIP PBX and the Avaya J-Series phone firmware to the minimum versions listed above or later before following this guide.

Prerequisites

Before you begin, make sure you have the following information from PortSIP PBX:

Required Item

Description

Extension number

The PortSIP PBX extension assigned to the phone.

Extension password

The SIP authentication password for the extension.

Tenant SIP domain

The tenant SIP domain configured in PortSIP PBX.

SIP server address

The IP address or fully qualified domain name (FQDN) of the PortSIP PBX SIP server.

SIP port and transport

The SIP port and transport protocol configured in PortSIP PBX, such as UDP or TCP.

Note

The default Avaya administrator password shown in this guide is 27238. If the password has previously been changed, use the current administrator password.

1. Start the Phone and Skip Auto-Provisioning

  1. Power on the Avaya J139 IP Phone.

  2. When the phone asks whether to activate auto-provisioning, select No.

  3. Wait for the phone to finish booting.

2. Cancel the Server Address Prompt

After the phone finishes booting, it may prompt you to enter a server address.

  1. Select Cancel.

  2. Press OK to continue.

3. Open the Administration Menu

  1. Press More.

  2. Select Admin.

  3. Enter the administrator password. The default password is 27238.

  4. Press Enter.

4. Find the Phone IP Address

  1. In the Administration menu, select IP Configuration.

  2. Locate the IP address assigned to the phone.

  3. Write down the IP address. You will use it to access the phone web interface.

5. Sign in to the Phone Web Interface

  1. Open a web browser from a computer on the same network as the phone.

  2. Enter the phone IP address in the browser address bar.

  3. Sign in with the following credentials:

    Field
    Value

    Username

    admin

    Password

    27238 by default, unless it has already been changed

  4. On first sign-in, the phone requires you to change the administrator password.

  5. Enter a new password that meets the phone password requirements.

  6. Sign in again with the new password.

Password requirement The new administrator password must be 8 to 31 characters long.

6. Verify 3PCC Mode

After signing in to the web interface, verify that the phone is running in 3PCC mode.

  1. On the main status page, check the Server Mode field.

  2. Confirm that the value is 3PCC.

  3. If the phone is not in 3PCC mode, go to Environment Settings and enable 3PCC mode first.

7. Configure SIP Global Settings

  1. In the phone web interface, open the SIP tab.

  2. Go to SIP Global Settings.

  3. Configure the following settings:

    Setting
    Value

    SIP Domain

    Enter the PortSIP PBX tenant SIP domain.

    Proxy Policy

    Select Manual.

    SIP Proxy / Server

    Enter the PortSIP PBX SIP server address in the required format.

  4. For the SIP proxy/server address, use the following format:

    Example:

  5. Scroll to the bottom of the page.

  6. Click Save.

Note Use the SIP transport configured on PortSIP PBX. For example, use transport=udp for UDP or transport=tcp for TCP.

8. Configure the SIP Account

  1. In the SIP tab, go to SIP Account.

  2. Configure the following fields:

    Field
    Value

    SIP User ID

    Enter the PortSIP PBX extension number.

    Authentication User ID

    Enter the PortSIP PBX extension number, unless your deployment uses a different SIP authentication ID.

    Authentication Password

    Enter the extension SIP password.

  3. Click Login.

  4. Confirm that the SIP account status shows as registered.

9. Verify Registration and Test Calls

After the account registers successfully:

  1. Confirm the extension status in the PortSIP PBX web portal.

  2. Place an outbound test call from the Avaya J139 IP Phone.

  3. Place an inbound test call to the extension.

  4. Verify two-way audio.

Troubleshooting

The phone web interface cannot be opened

  • Confirm that the computer and the phone are on the same network.

  • Confirm that the phone has a valid IP address.

  • Check whether access to the phone web interface is blocked by network security settings.

SIP registration fails

  • Verify the extension number and SIP authentication password in PortSIP PBX.

  • Confirm that the SIP Domain matches the tenant SIP domain.

  • Confirm that the SIP server address, port, and transport are correct.

  • Make sure the phone is in 3PCC mode.

  • Check firewall and NAT rules between the phone and PortSIP PBX.

Calls connect but there is no audio

  • Verify that RTP traffic is allowed between the phone and PortSIP PBX.

  • Check NAT and firewall rules.

  • Confirm that the phone and PortSIP PBX have compatible audio codec settings.

Configuration Summary

Avaya setting
PortSIP PBX value

SIP Domain

Tenant SIP domain

Proxy Policy

Manual

SIP Proxy / Server

PortSIP PBX SIP server address, port, and transport

SIP User ID

Extension number

Authentication User ID

Extension number, unless a different SIP authentication ID is used

Authentication Password

Extension SIP password

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