Agents

List call queue agents

get

Retrieve a collection of call queue agents.

Authorizations

Path parameters

idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

Responses

200

OK

application/json

4XX

Error

get

HTTPcURLJavaScriptPython

GET /api/call_queues/{id}/agents HTTP/1.1
Host: hostname:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "items": [
    {
      "extension_number": "text",
      "display_name": "text",
      "skill_level": 1
    }
  ]
}

Update call queue agent list

post

Update call queue agent list.

Authorizations

Path parameters

idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

Body

Responses

200

OK

4XX

Error

post

HTTPcURLJavaScriptPython

POST /api/call_queues/{id}/agents HTTP/1.1
Host: hostname:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 55

{
  "items": [
    {
      "extension_number": "text",
      "skill_level": 1
    }
  ]
}

No content

Retrieve call queue agent

get

Retrieve information of call queue agent.

Authorizations

Path parameters

idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

agent_numberstring · min: 3 · max: 64Required

The extension number.

Pattern: [0-9]{3,64}

Responses

200

OK

application/json

4XX

Error

get

HTTPcURLJavaScriptPython

GET /api/call_queues/{id}/agents/{agent_number} HTTP/1.1
Host: hostname:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "extension_number": "text",
  "display_name": "text",
  "skill_level": 1,
  "status": "READY"
}

Set call queue agent status

post

Set call queue agent status.

Authorizations

Path parameters

idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

agent_numberstring · min: 3 · max: 64Required

The extension number.

Pattern: [0-9]{3,64}

Body

statusstring · enumOptional

Change call queue agent status to one of the following:

• READY:
• NOT_READY:
• WRAP_UP:
• BREAK:
• LUNCH:
• LOGGED_IN:
• LOGGED_OUT:

Example: READYPossible values:

Responses

200

OK

4XX

Error

post

HTTPcURLJavaScriptPython

POST /api/call_queues/{id}/agents/{agent_number} HTTP/1.1
Host: hostname:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 18

{
  "status": "READY"
}

No content