Agent

Retrieve call queue agent

get

Retrieve information of call queue agent.

Authorizations
Path parameters
idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw
Responses
200
OK
application/json
get
GET /api/user/call_queues/{id}/agent HTTP/1.1
Host: hostname:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*
{
  "extension_number": "text",
  "display_name": "text",
  "skill_level": 1,
  "status": "READY"
}

Set call queue agent status

post

Set call queue agent status.

Authorizations
Path parameters
idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw
Body
statusstring · enumOptional

Change call queue agent status to one of the following:

  • READY:
  • NOT_READY:
  • WRAP_UP:
  • BREAK:
  • LUNCH:
  • LOGGED_IN:
  • LOGGED_OUT:
Example: READYPossible values:
Responses
200
OK
post
POST /api/user/call_queues/{id}/agent HTTP/1.1
Host: hostname:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 18

{
  "status": "READY"
}

No content