Configuring Outbound & Inbound Calls

Sign in to the PortSIP PBX Web Portal

To configure outbound and inbound call routing, you must first sign in to the PortSIP PBX Web Portal.

You can access a tenant in one of the following ways:

Option 1: Sign in as System Administrator

  1. Sign in to the PortSIP PBX Web Portal as a System Administrator.

  2. Navigate to Tenants.

  3. Select the desired tenant and click Manage to switch to that tenant’s administration context.

Option 2: Sign in as Tenant Administrator

  • Sign in directly as a Tenant Administrator to manage that tenant.

❗Note For more information about tenant roles and access control, refer to Tenant Management.

Configure Outbound Rules

To place outbound calls, you must create at least one Outbound Rule.

Add an Outbound Rule in PortSIP PBX

  1. From the left-hand navigation menu, go to Call Manager > Outbound Rules.

  2. Click Add.

  3. Enter a Name for the outbound rule (for example, Twilio-Outbound).

  4. In the Apply this rule to the following calls section, configure at least one condition to define which calls this rule applies to.

Select the Trunk Route

  1. Scroll to Place outbound calls using the following trunk routes.

  2. Click the Add (+) icon.

  3. Select the Twilio trunk, then save the outbound rule.

Number Format and Dial Plan Normalization

When configuring outbound rules, ensure that all dialed numbers are formatted in one of the following ways:

  • 10-digit format (for example, 3322496213)

  • 11-digit format (for example, 13322496213)

  • E.164 format (for example, +13322496213)

Depending on your users’ dialing habits, you may need to strip leading digits or prepend a country code.

Example: Prepending the US Country Code

If users typically dial US domestic numbers in national format (10 digits), you can configure the outbound rule to prepend 1 to all dialed numbers before routing the call to the trunk.

❗Best Practice Normalizing outbound numbers to E.164 format improves compatibility with SIP trunks and ensures consistent routing and caller ID behavior.

Configure Inbound Rules

To receive inbound calls, you must configure at least one Inbound Rule.

Add an Inbound Rule in PortSIP PBX

Follow these steps to create an inbound routing rule:

  1. Sign in to the PortSIP PBX Web Portal as a System Administrator or Tenant Administrator.

  2. From the left-hand navigation menu, go to Call Manager > Inbound Rules.

  3. Click Add.

Configure the Inbound Rule

  1. Enter a Name for the inbound rule (for example, Twilio-Inbound).

  2. Click Choose a Trunk, then select the appropriate Twilio trunk.

  3. In the DID/DDI Number or Number Range field, enter the destination number(s).

    • The number must fall within the DID pool range assigned to the selected trunk.

  4. Select the Extension, Ring Group, Queue, or other destination to which inbound calls should be routed.

  5. Click OK to save the rule.

Advanced Routing Options (Optional)

Depending on your business requirements, you can further enhance the inbound rule by:

  • Defining office hours or schedules

  • Routing calls to different destinations based on time of day

  • Sending calls to voicemail outside business hours

  • Automatically rejecting or dropping calls when appropriate

For more details, refer to the article Office Hours and Holiday Schedule.

For comprehensive information about inbound and outbound routing behavior, see Call Route Management.

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