Configuring Outbound & Inbound Calls
To configure outbound and inbound call routing, you must first sign in to the PortSIP PBX Web Portal.
You can access the Web Portal in one of the following ways:
Sign in as a System Administrator After signing in, select a tenant and click Manage to switch to that tenant’s management view.
Sign in as a Tenant Administrator This allows you to manage settings for your own tenant directly.
For more details, refer to Tenant Management.
Configure Outbound Rules
Outbound Rules determine how extensions place outbound calls through trunks.
Add an Outbound Rule
Sign in to the PortSIP PBX Web Portal.
Navigate to Call Manager > Outbound Rules.
Click Add.
Enter a Name for the outbound rule.
Under Apply this rule to the following calls, configure at least one condition to define which calls this rule applies to.
Scroll to Place outbound calls using the following trunk routes.
Click the Add icon, select the SIPTRUNK Trunk, and then save the rule.
Dialing Format Best Practices
When configuring Outbound Rules, ensure that all dialed numbers follow one of the supported formats:
10-digit format (e.g.,
3322496213)11-digit format (e.g.,
13322496213)E.164 format (e.g.,
+13322496213)
Depending on your users’ dialing habits, you may need to:
Strip leading digits, or
Prepend a country code
For example, if users typically dial U.S. domestic numbers without the leading country code, you can configure the rule to automatically prepend 1 to all dialed numbers.
Configure Inbound Rules
Inbound Rules define how incoming calls from trunks are routed to extensions, ring groups, or other destinations.
Add an Inbound Rule
Sign in to the PortSIP PBX Web Portal.
Navigate to Call Manager > Inbound Rules.
Click Add.
Enter a Name for the inbound rule.
Click Choose a Trunk and select the appropriate trunk.
In the DID/DDI Number or Number Range field, enter the inbound number.
The number must fall within the DID pool range of the selected trunk.
Specify the destination extension (or other target) to route incoming calls to.
Click OK to save the rule.
Office Hours and Call Routing Options
Based on your business requirements, you can optionally configure Office Hours for inbound rules. This allows you to:
Route calls to different extensions
Send calls to voicemail
Automatically reject calls outside business hours
For more information, refer to Office Hours and Holiday Schedule.
Additional References
For detailed explanations and advanced scenarios related to call routing, see:
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