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Configuring Outbound & Inbound Calls

You need to sign in to the PortSIP PBX web portal to create the outbound and inbound rules for making & receiving calls.

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Sign in to the PortSIP PBX Web Portal

To configure outbound and inbound call routing, you must first sign in to the PortSIP PBX Web Portal.

You can access a tenant in one of the following ways:

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Option 1: Sign in as System Administrator

  1. Sign in to the PortSIP PBX Web Portal as a System Administrator.

  2. Navigate to Tenants.

  3. Select the desired tenant and click Manage to switch to that tenant’s administration context.

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Option 2: Sign in as Tenant Administrator

  • Sign in directly as a Tenant Administrator to manage the tenant.

❗Note For more information about tenant roles and access control, refer to Tenant Management.

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Configure Outbound Rules

To place outbound calls, you must create at least one Outbound Rule.

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Step 1: Add an Outbound Rule

  1. From the left-hand navigation menu, go to Call Manager > Outbound Rules.

  2. Click Add.

  3. Enter a Name for the outbound rule (for example, Telnyx-Outbound).

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Step 2: Define Rule Conditions

  1. In the Apply this rule to the following calls section, configure at least one condition to define which calls this rule applies to (for example, destination number patterns).

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Step 3: Select the Trunk Route

  1. Scroll to Place outbound calls using the following trunk routes.

  2. Click the Add (+) icon.

  3. Select the Telnyx trunk.

  4. Save the outbound rule.

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Step 4: Configure Number Format (Optional)

Depending on your users’ dialing habits, you may need to normalize dialed numbers before sending calls to the trunk.

For example, if users typically dial US domestic numbers without a country code, you can configure the outbound rule to prepend 1 to all dialed numbers.

❗Best Practice Normalizing outbound numbers to E.164 format (for example, +13322496213) improves SIP trunk compatibility, routing accuracy, and caller ID consistency.

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Configure Inbound Rules

To receive inbound calls, you must configure at least one Inbound Rule.

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Step 1: Add an Inbound Rule

  1. Sign in to the PortSIP PBX Web Portal as a System Administrator or Tenant Administrator.

  2. From the left-hand navigation menu, go to Call Manager > Inbound Rules.

  3. Click Add.

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Step 2: Configure Basic Inbound Rule Settings

  1. Enter a Name for the inbound rule (for example, Telnyx-Inbound).

  2. Click Choose a Trunk, then select the appropriate Telnyx trunk.

  3. In the DID/DDI Number or Number Range field, enter the destination number(s).

    • The number must be within the DID pool range assigned to the selected trunk.

  4. Select the Extension to route inbound calls to

    • For example: Extension 1001.

  5. Click OK to save the inbound rule.

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Step 4: (Optional) Configure Time-Based Routing

Depending on your business requirements, you can further enhance the inbound rule by:

  • Defining office hours or schedules

  • Routing calls to different extensions based on time of day

  • Sending calls to voicemail outside business hours

  • Automatically rejecting or dropping calls when appropriate

For more details, refer to Office Hours and Holiday Schedule and Call Route Management.

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