Configuring Outbound & Inbound Calls
You need to sign in to the PortSIP PBX web portal to create the outbound and inbound rules for making & receiving calls.
Sign in to the PortSIP PBX Web Portal
To configure outbound and inbound call routing, you must first sign in to the PortSIP PBX Web Portal.
You can access a tenant in one of the following ways:
Option 1: Sign in as System Administrator
Sign in to the PortSIP PBX Web Portal as a System Administrator.
Navigate to Tenants.
Select the desired tenant and click Manage to switch to that tenant’s administration context.
Option 2: Sign in as Tenant Administrator
Sign in directly as a Tenant Administrator to manage that tenant.
❗Note For more information about tenant roles and access control, refer to Tenant Management.
Configure Outbound Rules
To place outbound calls, you must create at least one Outbound Rule.
Step 1: Add an Outbound Rule
From the left-hand navigation menu, go to Call Manager > Outbound Rules.
Click Add.
Enter a Name for the outbound rule (for example,
VoIPms-Outbound).In the Apply this rule to the following calls section, configure at least one condition to specify which calls this rule applies to
Step 2: Select the Trunk Route
Scroll to Place outbound calls using the following trunk routes.
Click the Add (+) icon.
Select the VoIP.ms trunk.
Save the outbound rule.
Step 3: Configure Number Format (Optional)
Ensure that dialed numbers match one of the supported formats:
10-digit format (for example,
3322496213)11-digit format (for example,
13322496213)E.164 format (for example,
+13322496213)
Depending on your users’ dialing habits, you may need to strip leading digits or prepend a country code.
Example
If users dial US domestic numbers in national format (10 digits), configure the rule to prepend 1 before sending the call to the trunk.
❗Best Practice Normalizing outbound numbers to E.164 format improves SIP trunk compatibility, routing accuracy, and caller ID consistency.
Configure Inbound Rules
To receive inbound calls, you must configure at least one Inbound Rule.
Step 1: Add an Inbound Rule
From the left-hand navigation menu, go to Call Manager > Inbound Rules.
Click Add.
Enter a Name for the inbound rule (for example,
VoIPms-Inbound).
Step 2: Configure Inbound Rule Settings
Click Choose a Trunk, then select the VoIP.ms trunk.
In the DID/DDI Number or Number Range field, enter the destination number(s).
The number must be within the DID pool range assigned to the selected trunk.
Select the Extension to route inbound calls to.
Step 3: (Optional) Configure Time-Based Routing
Depending on your business requirements, you can further enhance the inbound rule by:
Defining office hours or schedules
Routing calls to different extensions based on time of day
Sending calls to voicemail outside business hours
Automatically rejecting or dropping calls based on the schedule
For more details, refer to Call Route Management.
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