Configuring Outbound & Inbound Calls

You need to sign in to the PortSIP PBX web portal to create the outbound and inbound rules for making & receiving calls.

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Sign in to the PortSIP PBX Web Portal

To configure outbound and inbound call routing, you must first sign in to the PortSIP PBX Web Portal.

You can access a tenant in one of the following ways:

Option 1: Sign in as System Administrator

1. Sign in to the PortSIP PBX Web Portal as a System Administrator.

2. Navigate to Tenants.

3. Select the desired tenant and click Manage to switch to that tenant’s administration context.

Option 2: Sign in as Tenant Administrator

• Sign in directly as a Tenant Administrator to manage that tenant.

❗Note For more information about tenant roles and access control, refer to Tenant Management.

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Configure Outbound and Inbound Call Routing with Wavix in PortSIP PBX

This section explains how to configure Outbound Rules, Inbound Rules, and Wavix-side routing so your PortSIP PBX can successfully place and receive calls using a Wavix SIP trunk.

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Configure Outbound Rules

Outbound Rules define how extensions place calls and which SIP trunk is used to route those calls.

Add an Outbound Rule in PortSIP PBX

1. Sign in to the PortSIP PBX Web Portal.

2. In the left-hand menu, navigate to: Call Manager > Outbound Rules

3. Click Add.

4. Enter a Name for the outbound rule.

5. Under Apply this rule to the following calls, configure at least one matching condition (for example, number length or prefix).

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Select the Trunk Route

1. Scroll to Place outbound calls using the following trunk routes.

2. Click the Add icon.

3. Select the Wavix Trunk.

4. Click Save to apply the outbound rule.

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Number Format Requirements (Wavix)

When placing outbound calls via the Wavix trunk, all destination numbers must be in E.164 international format.

E.164 format rules

• Maximum of 15 digits

• Format: +[country code][subscriber number including area code]

• Example (US number): [phone]

Important Calls to numbers without a country code or containing national access prefixes (for example, 0 or 00) will be rejected by the Wavix platform.

Dialing Normalization

Depending on your users’ dialing habits, you may need to:

• Strip leading digits, or

• Prepend a country code

Example If users dial U.S. domestic numbers without the leading 1, configure the outbound rule to prepend 1 automatically so the final number conforms to E.164 format.

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Configure Inbound Rules

Inbound Rules determine how incoming calls from Wavix are routed to extensions, voicemail, or other destinations.

Add an Inbound Rule in PortSIP PBX

1. In the PortSIP PBX Web Portal, navigate to: Call Manager > Inbound Rules

2. Click Add.

3. Enter a Name for the inbound rule.

4. Click Choose a Trunk and select the Wavix Trunk.

5. In the DID/DDI Number or Number Range field, enter the DID(s).

   • The number must fall within the DID pool range of the selected trunk.

6. Select the Extension (or destination) to route incoming calls to.

7. Click OK to save the rule.

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Optional: Office Hours Routing

Based on business requirements, you may:

• Define office hours

• Route calls differently outside business hours

• Send calls to voicemail

• Automatically reject calls

Note For more information, see Office Hours and Holiday Schedule.

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Configure Call Routing in Wavix

To deliver inbound calls to your PortSIP PBX, you must also configure routing on the Wavix platform.

Configure Routing for a DID

1. Log in to your Wavix account.

2. Navigate to Numbers & Trunks > My Numbers.

3. Click the three-dot (⋯) menu next to the DID.

4. Select Edit DID.

1. In the Destination section, select the appropriate trunk.

2. Click Add to add the destination.

3. Click Save to apply the changes.

Bulk Editing

• To modify multiple DIDs at once:

  1. Select multiple numbers.

  2. Click Bulk actions.

  3. Apply the desired changes.

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Inbound Routing for IP Authentication Trunks

Skip this section if your Wavix trunk uses Digest (Register-Based) Authentication.

Important Limitation

SIP trunks configured with IP authentication do not register with Wavix proxies. As a result, inbound routing cannot rely on registration and must use a static SIP URI instead.

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Configure Inbound Routing to a SIP URI

1. Log in to your Wavix account.

2. Navigate to Numbers & Trunks > My DIDs.

3. Click the three-dot (⋯) menu next to the DID and select Edit DID (double-click is also supported).

4. In the Transport drop-down menu, select SIP URI.

5. Enter a valid SIP URI using the following format:

+[did]@FQDN:port;transport=connection

Where:

• [did] – The destination phone number (auto-filled by Wavix at runtime)

• FQDN – Fully qualified domain name or IP address of the PortSIP PBX

• port – SIP listening port on the PBX

• connection – udp, tcp, or tls (default is udp)

Examples

If:

• PBX domain: sip.yourpbx.com

• PBX IP: 98.11.99.12

• SIP port: 5060

• Transport: UDP

Valid SIP URIs include:

[e-mail]:5060;transport=udp
+did@98.11.99.12:5060;transport=udp

1. Click Add to add the destination.

2. Click Save to apply the settings.

Note The [did] parameter is automatically replaced with the actual dialed number when the call is routed.

Bulk Editing

• You can update multiple DIDs simultaneously using Bulk actions.

• Changes apply to all selected numbers.

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Final Validation Checklist

Before testing inbound calls, ensure that:

• All Wavix DIDs are included in the DID Pool of the Wavix trunk in PortSIP PBX

• Outbound rules enforce E.164 number formatting

• Inbound rules match the correct DID ranges

• SIP ports and transports are reachable from Wavix

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Configure Time-Based Routing (Optional)

Depending on your business requirements, you can further enhance the inbound rule by:

• Defining office hours or schedules

• Routing calls to different extensions based on time of day

• Sending calls to voicemail outside business hours

• Automatically rejecting or dropping calls based on the schedule

For more details, refer to Call Route Management.