Configuring Outbound & Inbound Calls
You need to sign in to the PortSIP PBX web portal to create the outbound and inbound rules for making & receiving calls.
Sign in to the PortSIP PBX Web Portal
To configure outbound and inbound call routing, you must first sign in to the PortSIP PBX Web Portal.
You can access a tenant in one of the following ways:
Option 1: Sign in as System Administrator
Sign in to the PortSIP PBX Web Portal as a System Administrator.
Navigate to Tenants.
Select the desired tenant and click Manage to switch to that tenant’s administration context.
Option 2: Sign in as Tenant Administrator
Sign in directly as a Tenant Administrator to manage that tenant.
❗Note For more information about tenant roles and access control, refer to Tenant Management.
Configure Outbound Rules
Outbound Rules determine how outbound calls are routed and which trunk is used when users place calls.
Add an Outbound Rule
In the PortSIP PBX Web Portal, navigate to Call Manager > Outbound Rules.
Click Add.
Configure the following settings:
Name Enter a descriptive name for the outbound rule.
Apply this rule to the following calls Define at least one condition (for example, number patterns or call types) that determines when this rule is applied.
Select the Trunk Route
Scroll to Place outbound calls using the following trunk routes.
Click the Add (+) icon.
Select the Vonage trunk, then save the outbound rule.
Number Format (Optional)
Depending on user dialing habits, you may need to modify the dialed number format before sending calls to the SIP trunk.
Common use cases include:
Stripping leading digits
Prepending a country code
Example:
If users dial U.S. domestic numbers without the country code, you can configure the rule to prepend 1 to all outbound numbers so they are sent in the correct E.164 format.
Best Practice Ensure the final number format matches the requirements of your SIP trunk provider.
Configure Inbound Rules
Inbound Rules define how incoming calls (DIDs/DDIs) are routed to extensions, ring groups, queues, or other destinations.
Add an Inbound Rule
Navigate to Call Manager > Inbound Rules.
Click Add.
Configure the following settings:
Name Enter a descriptive name for the inbound rule.
Choose a Trunk Select the SIP trunk associated with the inbound calls.
DID/DDI Number or Number Range Enter a single number or number range.
The entered value must be within the DID pool assigned to the selected trunk.
Destination Select the extension (or other destination) to which inbound calls should be routed.
Click OK to save the inbound rule.
Advanced Routing Options (Optional)
Depending on your business requirements, you can further enhance the inbound rule by:
Defining office hours or schedules
Routing calls to different destinations based on time of day
Sending calls to voicemail outside business hours
Automatically rejecting or dropping calls when appropriate
For more details, refer to the article Office Hours and Holiday Schedule.
For comprehensive information about inbound and outbound routing behavior, see Call Route Management.
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