Change Your Call Queue Status

Managing Call Queue Status

When your administrator assigns you as an agent to a call queue, you can manage your call queue status directly within the PortSIP ONE app.

When a call enters a queue you are assigned to and your status is set to Ready, you will receive an in-app notification and can answer the call directly from PortSIP ONE.

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Changing Your Call Queue Status

Follow the steps below to manage your agent status and queue participation.

1. Locate the Queue Status Icon

In the app’s title bar, locate the Queue Status icon. This icon displays your current agent status and provides access to the list of call queues you are assigned to.

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2. Open the Status Menu

Click the Queue Status icon. A menu will appear showing:

• Your current agent status

• The list of call queues you are logged into

• Available options to update your status

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3. Select an Agent Status

From the Agent Status drop-down list, select the desired status (for example, Ready or Not Ready).

Important The selected agent status applies to all call queues you are currently logged into.

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4. Log In or Log Out of Individual Queues

In the queue list, each queue includes an ON/OFF toggle:

• Toggle ON to log in to a queue

• Toggle OFF to log out of a queue

Changes take effect immediately.

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Expected Behavior

• When your status is Ready and you are logged into a queue, incoming queue calls will be delivered to you.

• When your status is Not Ready, queue calls will not be routed to you, even if you are logged into the queue.

• Logging out of a specific queue prevents calls from that queue only.

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Note Available agent statuses and queue access are controlled by administrator-defined policies.