# Change Your Call Queue Status
### Managing Call Queue Status
When your administrator assigns you as an **agent** to a call queue, you can manage your **call queue status** directly within the **PortSIP ONE** app.
When a call enters a queue you are assigned to and your status is set to **Ready**, you will receive an in-app notification and can answer the call directly from PortSIP ONE.
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### Changing Your Call Queue Status
Follow the steps below to manage your agent status and queue participation.
#### 1. Locate the Queue Status Icon
In the app’s **title bar**, locate the **Queue Status** icon.\
This icon displays your current agent status and provides access to the list of call queues you are assigned to.
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#### 2. Open the Status Menu
Click the **Queue Status** icon.\
A menu will appear showing:
* Your current **agent status**
* The list of call queues you are logged into
* Available options to update your status
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#### 3. Select an Agent Status
From the **Agent Status** drop-down list, select the desired status (for example, *Ready* or *Not Ready*).
> **Important**\
> The selected agent status applies to **all call queues** you are currently logged into.
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#### 4. Log In or Log Out of Individual Queues
In the queue list, each queue includes an **ON/OFF toggle**:
* Toggle **ON** to log in to a queue
* Toggle **OFF** to log out of a queue
Changes take effect immediately.
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### Expected Behavior
* When your status is **Ready** and you are logged into a queue, incoming queue calls will be delivered to you.
* When your status is **Not Ready**, queue calls will not be routed to you, even if you are logged into the queue.
* Logging out of a specific queue prevents calls from that queue only.
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> **Note**\
> Available agent statuses and queue access are controlled by administrator-defined policies.
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