# AI Transcription

PortSIP ONE provides **native call recording and AI transcription** capabilities that operate automatically once enabled at the **tenant level**.

Key characteristics of the solution include:

* **No client-side configuration required**
* All call recordings, voicemails, and AI transcription processing are handled by **PortSIP PBX**
* The PortSIP ONE client is used solely to **view, play back, and review transcription results**

To use PortSIP ONE with AI Transcription features, ensure that your tenant administrator has completed the AI Transcription configuration as described in the [AI Transcription](/portsip-communications-solution/portsip-pbx-administration-guide/34-ai-transcription.md) guide.

Once the tenant administrator enables **Call Recording** and **AI Transcription**, PortSIP ONE will automatically record eligible calls and support AI transcription for both call recordings and voicemails.

***

### Call Recording with AI Transcription

> **Important**\
> The PortSIP ONE client does **not** perform call recording locally.\
> All call recordings and voicemails are generated, processed, and stored on the **PortSIP PBX**.\
> The client functions as a secure interface for playback and transcription review.

#### Viewing and Playing Call Recordings

When a call includes a recording:

1. A **Recording** tab appears in the call history.
2. Tap the **Recording** tab to play back the audio file.

<figure><img src="/files/r4W6PldIV30HO6ieXQed" alt=""><figcaption></figcaption></figure>

This centralized recording model ensures compliance, consistency, and high audio quality across devices.

***

#### AI Transcription for Call Recordings

* If AI Transcription is enabled but the recording has not yet been transcribed:
  * An AI transcription icon appears next to the call record.
  * Tap the icon to manually trigger transcription.
  * While transcription is in progress, the icon changes to an hourglass indicator.
  * After completion, the icon updates to display the call sentiment.
* If an AI transcription result already exists:
  * The transcription text is displayed directly within the call record.
  * Users can review the complete transcription at any time.

<figure><img src="/files/45W8InTUZ7HeNYk7Htk8" alt=""><figcaption></figcaption></figure>

This approach gives users control over when transcription is generated while ensuring results are centrally managed and securely stored.

***

### Voicemail with AI Transcription

PortSIP ONE also supports **AI transcription for voicemail messages**, enabling users to quickly understand voicemail content without listening to the audio.

<figure><img src="/files/ogklE57f5WtXYkcwCsGQ" alt=""><figcaption></figcaption></figure>

#### AI Transcription for Voicemail Messages

1. If AI Transcription is enabled but the voicemail has not yet been transcribed:
   * An AI transcription icon appears next to the voicemail entry.
   * Tap the icon to start AI transcription.
2. If an AI transcription result already exists:
   * The transcription text is displayed directly in the voicemail record.
   * Users can read the voicemail content instantly, without playing the audio.

<figure><img src="/files/4pB1bRV77ujl83yyU47Q" alt=""><figcaption></figcaption></figure>

This feature is particularly valuable for mobile users and busy professionals who need fast access to message content.

***

### Summary

* Call recording and AI transcription are **tenant-level features**
* No configuration is required on the PortSIP ONE client
* All recording and transcription processing is handled by **PortSIP PBX**
* The PortSIP ONE client provides:
  * Secure recording playback
  * Manual AI transcription triggering
  * Full transcription text display
  * Call sentiment visualization

Together, these capabilities deliver a seamless, enterprise-grade experience for reviewing calls and voicemails, enhancing productivity while leveraging powerful AI-driven insights.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.portsip.com/apps-guides/portsip-one-desktop-app/ai-transcription.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.