AI Transcription
PortSIP ONE provides native call recording and AI transcription capabilities that operate automatically once enabled at the tenant level.
Key characteristics of the solution include:
No client-side configuration required
All call recordings, voicemails, and AI transcription processing are handled by PortSIP PBX
The PortSIP ONE client is used solely to view, play back, and review transcription results
To use PortSIP ONE with AI Transcription features, ensure that your tenant administrator has completed the AI Transcription configuration as described in the AI Transcription guide.
Once the tenant administrator enables Call Recording and AI Transcription, PortSIP ONE will automatically record eligible calls and support AI transcription for both call recordings and voicemails.
Call Recording with AI Transcription
Important The PortSIP ONE client does not perform call recording locally. All call recordings and voicemails are generated, processed, and stored on the PortSIP PBX. The client functions as a secure interface for playback and transcription review.
Viewing and Playing Call Recordings
When a call includes a recording:
A Recording tab appears in the call history.
Tap the Recording tab to play back the audio file.
This centralized recording model ensures compliance, consistency, and high audio quality across devices.
AI Transcription for Call Recordings
If AI Transcription is enabled but the recording has not yet been transcribed:
An AI transcription icon appears next to the call record.
Tap the icon to manually trigger transcription.
While transcription is in progress, the icon changes to an hourglass indicator.
After completion, the icon updates to display the call sentiment.
If an AI transcription result already exists:
The transcription text is displayed directly within the call record.
Users can review the complete transcription at any time.
This approach gives users control over when transcription is generated while ensuring results are centrally managed and securely stored.
Voicemail with AI Transcription
PortSIP ONE also supports AI transcription for voicemail messages, enabling users to quickly understand voicemail content without listening to the audio.
AI Transcription for Voicemail Messages
If AI Transcription is enabled but the voicemail has not yet been transcribed:
An AI transcription icon appears next to the voicemail entry.
Tap the icon to start AI transcription.
If an AI transcription result already exists:
The transcription text is displayed directly in the voicemail record.
Users can read the voicemail content instantly, without playing the audio.
This feature is particularly valuable for mobile users and busy professionals who need fast access to message content.
Summary
Call recording and AI transcription are tenant-level features
No configuration is required on the PortSIP ONE client
All recording and transcription processing is handled by PortSIP PBX
The PortSIP ONE client provides:
Secure recording playback
Manual AI transcription triggering
Full transcription text display
Call sentiment visualization
Together, these capabilities deliver a seamless, enterprise-grade experience for reviewing calls and voicemails, enhancing productivity while leveraging powerful AI-driven insights.
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