# 34 AI Transcription ### AI Transcription Overview Starting with **PortSIP PBX v22.3**, PortSIP introduces powerful, next-generation AI transcription capabilities designed to make call and voicemail transcription simpler, more accurate, and more cost-effective. PortSIP PBX integrates with leading AI platforms such as **AWS** and **Microsoft Azure**, and will continue to expand support to additional AI providers, including **OpenAI**, **Deepgram**, and others in future releases. This open, cloud-based approach ensures flexibility, scalability, and best-in-class transcription accuracy. *** ### Voicemail Transcription **Voicemail transcription**, available from v22.3, makes it significantly easier to review missed messages without listening to full voicemail recordings. When enabled, PortSIP PBX converts voicemail audio into text as user required, allowing users to: * Quickly scan and understand missed messages * Save time compared to listening to lengthy recordings * Stay organized and respond more efficiently This feature is especially valuable for busy professionals who need fast access to voicemail content. *** ### Call Transcription **Call transcription and analytics** convert recorded voice calls into searchable, text-based transcripts with sentimental. Using advanced artificial intelligence, PortSIP PBX enables **transcription**, allowing teams to capture and review conversation details without manual note-taking. This ensures that important information is never lost and improves accuracy in follow-ups, quality assurance, and compliance reviews. With PortSIP PBX, businesses can enable call transcription without deploying separate transcription services or third-party software. Transcription is seamlessly built into the unified communications platform. *** ### Built-In AI Capabilities PortSIP PBX is a unified communications platform with AI transcription built in, alongside voice, messaging, and collaboration features. These capabilities are designed to: * Streamline internal and external communications * Improve agent and user productivity * Enhance customer experience through better insight and context AI transcription is not an add-on—it is an integrated capability designed to scale with your business. *** ### Granular Control of Transcription PortSIP PBX provides fine-grained control over transcription to meet operational, privacy, and cost requirements. * **System Administrators** can enable or disable transcription **at the tenant level** * **Tenant Administrators** can enable or disable transcription **per extension user** This flexibility ensures that transcription is applied only where it delivers value and complies with organizational policies. *** ### How It Works Call transcription requires call recording to be enabled, as only recorded calls can be transcribed. The transcription workflow is as follows: 1. A call is recorded by PortSIP PBX. 2. The recording file link is securely transmitted to the configured AI platform (**AWS or Azure**) for transcription. 3. The AI platform processes the recording and generates the transcription. 4. The transcription result is returned to PortSIP PBX. 5. The temporary audio file is automatically deleted from the AI provider’s server. By leveraging **AWS and Azure cloud infrastructure**, PortSIP PBX ensures the scalability and performance required to handle transcription workloads efficiently, while maintaining strong security and data-handling practices. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.portsip.com/portsip-communications-solution/portsip-pbx-administration-guide/34-ai-transcription.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.