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Configuring Outbound & Inbound Calls

You need to sign in to the PortSIP PBX web portal to create the outbound and inbound rules for making & receiving calls.

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Sign in to the PortSIP PBX Web Portal

To configure outbound and inbound call routing, you must first sign in to the PortSIP PBX Web Portal.

You can access a tenant in one of the following ways:

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Option 1: Sign in as System Administrator

  1. Sign in to the PortSIP PBX Web Portal as a System Administrator.

  2. Navigate to Tenants.

  3. Select the desired tenant and click Manage to switch to that tenant’s administration context.

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Option 2: Sign in as Tenant Administrator

  • Sign in directly as a Tenant Administrator to manage that tenant.

❗Note For more information about tenant roles and access control, refer to Tenant Management.

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Configure Outbound Rules

Outbound Rules define how extensions place outbound calls and which SIP trunk is used.

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Step 1: Add an Outbound Rule

  1. In the left-hand menu, navigate to: Call Manager > Outbound Rules

  2. Click Add.

  3. Enter a Name for the outbound rule.

  4. Under Apply this rule to the following calls, configure at least one matching condition (for example, number length or prefix).

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Step 2: Select the Trunk Route

  • Scroll to Place outbound calls using the following trunk routes.

  • Click the Add icon.

  • Select the VoIP Innovations Trunk.

  • Click Save to apply the outbound rule.

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Dialing Normalization (Optional)

Depending on your users’ dialing habits, you may need to:

  • Strip leading digits, or

  • Prepend a country code

Example If users dial U.S. domestic numbers without the leading 1, you can configure the outbound rule to automatically prepend 1, ensuring numbers are sent to the trunk in the correct format.

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Configure Inbound Rules

Inbound Rules control how incoming calls from VoIP Innovations DIDs are routed to extensions, voicemail, or other destinations.

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Add an Inbound Rule

  1. In the left-hand menu, navigate to: Call Manager > Inbound Rules

  2. Click Add.

  3. Enter a Name for the inbound rule.

  4. Click Choose a Trunk and select the VoIP Innovations Trunk.

  5. In the DID/DDI Number or Number Range field, enter the DID(s).

    • The entered number(s) must fall within the DID Pool range of the selected trunk.

  6. Select the Extension (or destination) to route incoming calls to.

  7. Click OK to save the rule.

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Configure Time-Based Routing (Optional)

Depending on your business requirements, you can further enhance the inbound rule by:

  • Defining office hours or schedules

  • Routing calls to different extensions based on time of day

  • Sending calls to voicemail outside business hours

  • Automatically rejecting or dropping calls based on the schedule

For more details, refer to Call Route Management.

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