Tenant Feature Management

Tenant Feature Management allows the PBX Administrator to centrally activate or deactivate specific features for individual tenants. This provides the PBX owner with a flexible and scalable way to manage tenant capabilities, control resource usage, and offer value-added features as paid options to increase revenue.

By enabling or disabling features at the tenant level, service providers can easily implement service tiers, add-on features, or usage-based charging models.

The PBX Administrator can activate or deactivate the following features for each tenant.

AI Transcription

Controls tenant access to the AI transcription feature and its usage limits.

  • Activate / Deactivate When deactivated, the tenant cannot use AI transcription under any circumstances.

  • Daily Quota Limit When activated, a daily transcription quota can be assigned to the tenant. Once the tenant reaches the daily quota, AI transcription is automatically suspended until the next day, when the quota resets.

This allows precise cost control and supports usage-based billing models.

You can access this option by navigating to Tenants, selecting the desired tenant, and then either double-clicking the tenant or clicking Edit. In the General tab, scroll to the bottom to locate the AI Transcription section. From there, you can enable or disable AI Transcription and configure the daily quota, as shown in the screenshot below.

App Usage

Controls how many users within a tenant can register using the PortSIP ONE UC App and PortSIP ONE Teams Phone App.

  • If disabled or the maximum user count is set to 0, no extensions under the tenant can register using these applications.

  • If a maximum value (for example, 100) is configured, only that number of extension users are allowed to register using the PortSIP ONE apps.

This feature is commonly used to enforce per-user licensing limits.

You can access this option by navigating to Tenants, selecting the desired tenant, and then either double-clicking the tenant or clicking Edit. In the Apps tab, enable App Usage Limitation and specify the maximum number of users allowed to use the applications. A value of 0 means that no extension users are permitted to use the apps. Refer to the screenshot below for details.

To limit other features for a tenant, navigate to Tenants, select the desired tenant, and then either double-click the tenant or click Edit. In the Features tab, you can enable or disable features as required. Refer to the screenshot below for details.

Billing

Controls access to billing and charging features for the tenant.

  • When deactivated, the tenant cannot configure or access any billing-related settings.

  • When activated, billing features become available to the tenant administrator.

Call Statistics and Data Analytics

Controls tenant access to call statistics and analytics features, including:

  • Call Reports

  • Call Detail Records (CDRs)

  • Call Recordings

  • Data Analytics dashboards

When this option is deactivated, the tenant cannot access any analytics or reporting data.

Contact Center

Controls access to Contact Center features, such as:

  • Wallboards

  • Queue monitoring

  • Contact Center analytics

When deactivated, all Contact Center–related features are unavailable to the tenant.

Message Channels

Controls tenant access to messaging channels, including:

  • SMS configuration

  • WhatsApp integration

When this option is deactivated, the tenant cannot configure or use messaging features.

Trunks

Controls whether a tenant can manage its own SIP trunks.

  • When deactivated, the tenant cannot access trunk configuration or create tenant-level trunks.

  • When activated, the tenant can configure and manage its own trunk settings.

This is commonly used when trunks are centrally managed by the service provider.

Microsoft Teams

Controls access to Microsoft Teams Direct Routing configuration.

  • When deactivated, the tenant cannot configure Microsoft Teams Direct Routing.

  • When activated, Teams integration options become available.

CRM Integrations

Controls access to CRM integration features.

  • When deactivated, the tenant cannot configure or use CRM integrations.

  • When activated, supported CRM platforms can be configured and used.

Best Practice Recommendation

It is recommended to enable only the features required by each tenant and offer advanced capabilities as optional, chargeable add-ons. This approach improves security, simplifies tenant management, and maximizes service revenue.

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