Summary of Changes
Last updated
Last updated
Date: Jun 12, 2025
If you are upgrading from a version earlier than v22.2.11. You must update the SBC web portal with the new token.
Fixed an issue where call reports for ring groups were not generated correctly.
Resolved a problem where importing extension users with IP Phone provisioning could cause the provisioning process to fail.
Fixed an issue where using the same phone number for both WhatsApp and voice calls with different inbound rules could result in WhatsApp messages being delivered to the wrong destination extension.
Date: May 29, 2025
If you upgrading from a version earlier than v22.2.11. You must update the SBC web portal with the new token.
Improved Recording File Upload Performance: Added new parameters in system.ini to configure the number of threads used for uploading call recordings to AWS S3 or Azure Blob Storage. This enhancement significantly improves upload speed and efficiency.
Optimized CDR Generation for Declined Queue Calls: Prevent generating excessive Call Detail Records (CDRs) when an agent in the queue declines a call with SIP response 488.
Fixed an issue where enabling “Call Recovery” caused incoming calls initiated via the REST API to fail to be answered properly.
Date: May 15, 2025
After upgrading from a previous version to v22.2.x, the SBC token is automatically regenerated. To ensure continued functionality, you must update the SBC web portal with the new token.
Added night mode support for Queues, Ring Groups, and Virtual Receptionists. When night mode is active, calls are forwarded to a predefined destination.
Enabled BLF key integration for night mode on supported IP phones, allowing activation and deactivation via BLF key press.
Added support for activating/deactivating night mode directly from the PortSIP ONE app.
Added support for Two-Factor Authentication (2FA) via email verification code for web portal login and app login. Requires proper email server configuration by the administrator.
Added the ability to reset passwords by sending a reset link via email for users who forget their login credentials.
Introduced PIN-protected calling. When dialing a Feature Access Code (FAC) followed by a number, the PBX prompts the user to enter their voicemail PIN before placing the call.
Added a new FAC to allow users to set/unset their default outbound caller ID.
Enabled Enhanced Call Park support for SNOM phones.
Added email notification support when the trunk concurrent call limit is reached.
Improved agent handling in Queues and Ring Groups: if an agent declines a call, it will no longer be offered to that agent again during the same session.
Updated call decline behavior: when an extension declines a call, it is now routed to voicemail instead of being disconnected.
Enhanced REST API CDR behavior: When a call is launched via REST API between a number and a queue or ring group, and includes a user-data field, the PBX now stores this in the CDR as user-data=abc;service-number=1111, where 1111 is the queue or ring group number.
Added support for joining meetings via URL link.
Added auto-provisioning support for Aastra/Mitel 6xxxi IP phones.
Improved transfer handling: the PBX now updates the caller and callee name and number using the PAI header in re-INVITE after blind or attended transfers.
Caller display name delivery behavior: In the following scenarios, the caller display name will be replaced with the tenant’s name (company name):
A queue callback call is sent to the caller after an agent answers.
A call is placed from an extension that belongs to a user group, and the group’s caller ID is applied.
A call times out, fails, or is forwarded during night mode by the Virtual Receptionist to a trunk number.
A call times out or is forwarded during night mode by the Queue to a trunk number.
A call times out or is forwarded during night mode by the Virtual Receptionist to a trunk number.
Updated redirect URI for Microsoft 365 integration. After upgrading to v22.2, the new URI must be configured in Microsoft 365 settings.
Extended the validity period of mobile app push notifications from 3 to 7 days. This value is now configurable in the system.ini file.
Default header behavior changes in version 22.2: Starting from v22.2, the following settings are disabled by default for Queues and Ring Groups:
Adding ring group or queue information to the P-Asserted-Identity header.
Adding ring group or queue information to the Remote-Party-ID header.
Added an SRTP policy option in the SBC web portal to control whether SRTP information is included in the SDP.
Fixed an issue where emergency calls should not be billed.
Fixed a bug where WhatsApp trunks always appeared offline.
Resolved a problem with inbound WhatsApp messages using an incorrect phone number.
Fixed an issue where anonymous calls to trunks were missing the required Privacy header.
Corrected the extension_agent_status message to use string values for extension ID instead of a numeric value.
Fixed an issue where webhook thread numbers were incorrectly managed.
Resolved a bug where, if all queue agents were busy and the call timed out, the "No Answer" destination was not triggered.
When a user declines a call on one device, the CANCEL message sent to other devices now includes a Reason SIP header with cause 200 and text "Busy".
Fixed a bug where REST API-initiated a call that was not answered on the caller side could cause recording issues on subsequent calls.
Resolved a problem in Ring Groups where, if the last agent declined the call and "Repeat on No Answer" was enabled, the caller was disconnected.
Fixed a bug in Advanced Routing logic where only the last configured route would take effect.
Corrected an issue where calls were still being routed to an outdated IP/port of an Accept Register Trunk after registration refresh.
Fixed a bug in PortSIP ONE app where switching between Wi-Fi and mobile networks during a call caused disconnection.
New Endpoints
/auth/sign_in – Sign in using account credentials.
/auth/sign_in/:provider – Sign in via social login providers.
/auth/sign_out – Sign out the authenticated user.
/auth/send_otp – Send OTP code for two-factor authentication (2FA).
/auth/verify_otp – Verify 2FA OTP code.
/auth/forget_password – Request password reset email.
/auth/reset_password – Reset user password.
/auth/refresh_token – Refresh access token.
/auth/user – Retrieve authenticated user information.
Updated Endpoints
/api/tenants
Changed default value of contact_append_type from DISABLE to APPEND.
Added new attributes:
enable_night_mode
enable_two_factor_authentication
email_recipients
password_force_reset
/api/tenants/:id
Added new attributes:
enable_night_mode
enable_two_factor_authentication
email_recipients
password_force_reset
/api/users and /api/users/:id
Modified outbound_caller_ids to include a new sub-attribute: preferred.
/api/ring_groups and /api/ring_groups/:id
Added new attribute: night_mode_forward_rule
Changed default values:
enable_paid: now defaults to false (was true)
enable_prid: now defaults to false (was true)
/api/call_queues and /api/call_queues/:id
Added new attribute: night_mode_forward_rule
Changed default values:
enable_paid: now defaults to false (was true)
enable_prid: now defaults to false (was true)
/api/ivrs and /api/ivrs/:id
Added new attribute: night_mode_forward_rule
/api/feature_access_codes
Extended feature enum to include:
NIGHT_MODE
PIN_BASED_CALLING
SET_DEFAULT_CLI
/api/user/cdrs/sync_tokens/{token}/diff
Added new attribute: status_code
/api/providers and /api/providers/:id
Updated outbound_parameters: the privacy_types_supported field now accepts new enum values:
NONE
SESSION
Date: Feb 27, 2025
OAuth Integration with Microsoft 365 and Google Workspace PBX system administrators and tenants can now authenticate email notifications using OAuth for Gmail and Microsoft 365 accounts.
Apply Mail Server Settings to All Tenants A new feature allows tenants to adopt the system administrator’s mail server settings for email notifications, ensuring consistent configuration across all tenants.
SMS and WhatsApp Message Records The system now supports listing and querying records for both SMS and WhatsApp messages, providing better tracking and management of communications.
Trunk Integration with VoIP Innovations, Bandwidth, and Flowroute Users can now easily configure trunks and integrate with the SMS API for VoIP Innovations, Bandwidth, and Flowroute, simplifying trunk setup and management.
New SIP Header – X-Info A new SIP header, X-Info, has been introduced to enhance the transmission of call information for improved troubleshooting and analytics.
Removal of X-Trunk-Name SIP Header The X-Trunk-Name SIP header has been removed. Trunk-related information will now be transmitted via the X-Info header for better standardization.
Azure Blob Storage Support Added support for storing call recordings and voicemail files in Azure Blob Storage, offering flexible and scalable storage options.
BLF Subscription for System Extensions System extensions can now subscribe to other system extensions' BLF status. Previously, only extensions could subscribe to the BLFs of other extensions.
Updated Feature Access Code (FAC) Format Rules The format rules for Feature Access Codes (FAC) have been updated to ensure better compatibility and user experience.
Optimized CDR Query Performance Performance improvements have been made to enhance the efficiency and speed of Call Detail Record (CDR) queries.
Increased REST API Rate Limit The REST API rate limit has been increased to 10,000 requests per minute, improving scalability and performance for high-traffic applications.
SMTP Authentication Mode – IP Authentication A new “None” option has been added to the SMTP Authentication Mode settings for use with SMTP servers that employ IP address-based authentication.
Chat Group Member Limit The maximum number of members allowed in a chat group has been increased to 200, providing greater flexibility for team communication.
Handset Language for SNOM DECT M100 Auto-Provisioning Support has been added for setting the handset language during auto-provisioning of SNOM DECT M100 devices, ensuring smoother user experiences.
User and Engineer Passwords for SNOM DECT Auto-Provisioning Fields for User and Engineer passwords have been added in the auto-provisioning setup for SNOM DECT M300, M400, M700, and M900 devices.
Web Portal Optimization The web portal has been optimized to enhance usability and provide a more intuitive user interface, improving the overall user experience.
Trunk ACK Delay Handling Fixed a bug where slow ACK responses from the trunk to the PBX prevented calls from being offered to queue agents.
New Endpoint: /api/external_messages – Allows querying of SMS and WhatsApp message histories.
New Endpoint: /api/user/external_messages – Allows querying of the current user’s SMS and WhatsApp message histories.
Endpoint Removal: /api/test_email – This endpoint has been removed. System administrators can now use /api/admin/notification/test_email, and tenant administrators can use /api/tenant/notification/test_email as alternatives.
Updated Endpoint: /api/admin/notification – Added the enable_tenant_access option, which allows tenants to use the system administrator’s mail server settings to send email notifications.
Updated Endpoint: /api/tenant/notification/test_email – Added the enable_system_email_server option, which indicates whether the tenant has permission to use the system administrator’s mail server settings to send email notifications.
Date: Jan 16, 2025
Fixed an issue where the client app’s username was displayed incorrectly when the app was offline but push notifications were enabled.
Resolved an issue where inbound calls to a queue via a trunk were not routed to an agent if the trunk’s ACK response was delayed.
Corrected a bug where the outbound caller ID specified in a REST API call was not properly recorded in the CDR.
Added /api/calllogsto query the CDR logs.
Date: Jan 2, 2025
Fixed an issue where inbound rules were not being applied correctly when a holiday was configured.
Resolved a bug with Advanced Routing, where the “all” option was not properly matching year/month parameters.
Corrected an issue where exception forwarding rules failed to match the caller number under certain scenarios.
Fixed a display issue where the caller’s display name was incorrect when calling into a ring group or queue.
Date: Dec 12, 2024
Optimized performance: 2 cores, 4GB memory for up to 1,000 online users, supports ~500 simultaneous calls
PortSIP ONE app: Available for WebRTC, Windows, iOS, and Android (macOS support coming soon)
SSO login: Support for Microsoft 365 accounts across WebRTC, Windows, iOS, and Android apps
Messaging features: Group chat, offline messaging, sync messages across devices, support for SMS and WhatsApp messaging
Call management: Optimized for blind and attended call transfers, Call Flip and Call Park features within the app, Call Park notifications for easy retrieval, Visual voicemail in the app
Customization options: Themes and emoji support, customizable caller ID for calls and SMS, manage personal and company contacts, easy import of contacts
Synchronization across devices and apps: Sync presence and custom status, sync DND status across apps and IP phones, auto-sync extension users and CDR across apps
VoIP trunk and SMS API integrations: Pre-configured trunks for Vonage, QuestBlue, VoIP.ms, Voxtelesys, Wavix, Twilio, Telnyx, Aire Networks, VoiceMeUp
Phone support: Support for FANVIL DECT Phones (MODE and V66 models), SNOM phones, Yealink W73B DECT Phones, auto-provisioning for Grandstream GXP2604, HTEK phones
Security and routing enhancements: STIR/SHAKEN support for enhanced call security, call routing based on extension presence status
Administrative features: Tenant admins can manage Speed Dial 8 and Speed Dial 100 settings
Operating system support: Linux (Debian 11/12, Ubuntu 22.04/24.04), Windows (10 1903/19H1 or higher, Windows Server 2022 or higher)
Language support: Japanese language support
WSI Pub/Sub integration: Provides global_* event notifications for system integration
Removed /api/login/by_extension.
Removed /api/tenants/:id/dealer.
Removed /api/tokens.
Removed /api/tokens/by_extension.
Removed /api/tokens/refresh.
Removed /api/tokens/destroy.
Removed /api/user/chats/sessions.
Removed /api/user/chats/sessions/:id/messages.
Removed /api/user/chats/sessions/:id/messages/set_read.
Removed /api/user/contacts/version.
Removed /api/call_queues/:id/agents/:agent_number/login.
Removed /api/call_queues/:id/agents/:agent_number/logout.
Removed /api/call_queue_blacklist_prompts/:level.
Removed /api/contacts/version.
Removed /api/contact_groups.
Removed /api/contact_groups/:id.
Removed /api/contact_groups/:id/destroy.
Removed /api/contact_groups/:id/contacts.
Removed /api/contact_groups/:id/contacts/:contact_id.
Removed /api/contact_groups/:id/contacts/:contact_id/destroy.
Removed /api/files/:id/metadata.
Removed /api/files/:id/data.
Removed /api/files/uploads.
Removed /api/files/uploads/:id/append.
Removed /api/files/uploads/:id/complete.
Removed /api/files/uploads/:id/status.
Removed /api/files/uploads/:id/destroy.
Added /api/user/presence to manage the presence status of extension users.
Added /api/tenants/:id/dealers, /api/tenants/:id/dealers/:dealer_id, /api/tenants/:id/dealers/:dealer_id/destroy to manage tenant-dealer relationships.
Added /api/im, /api/im/token, /api/im/token/destroy to manage IM service-related features.
Added /api/sms, /api/sms/:id, /api/sms/:id/destroy to manage SMS service-related features.
Added /api/whatsapp, /api/whatsapp/:id, /api/whatsapp/:id/destroy to manage WhatsApp service-related features.
Added /api/user/cdrs/sync_tokens, /api/user/cdrs/sync_tokens/:token/diff to sync extension user CDRs.
Added /api/user/meetings/:id/status, /api/user/meetings/:id/start, /api/user/meetings/:id/stop to manage extension user meetings.
Added /api/user/contacts/:id/favorite, /api/user/contacts/:id/unfavorite to manage personal contacts' favorites for extension users.
Added /api/user/contacts/sync_tokens, /user/contacts/sync_tokens/:token/diff to sync personal contacts for extension users.
Added /api/user/business_contacts/:id/favorite, /api/user/business_contacts/:id/unfavorite to manage business contacts' favorites for extension users.
Added /api/user/business_contacts/sync_tokens, /user/business_contacts/sync_tokens/:token/diff to sync business contacts for extension users.
Added /api/user/extension_contacts/:id/favorite, /user/extension_contacts/:id/unfavorite to manage extension contacts' favorites for extension users.
Added /api/user/extension_contacts/sync_tokens, /user/extension_contacts/sync_tokens/:token/diff to sync extension contacts for extension users.
Added /api/user/outbound_caller_ids to retrieve all outbound caller IDs for extension users.
Added /api/user/ring_groups to retrieve all ring groups associated with extension users.
Added /api/users/:id/ms365_binding, /users/:id/ms365_binding/destroy to bind and unbind extension users to Microsoft 365 integration.
Added /api/users/:id/speed_dial_8, /users/:id/speed_dial_8/:dial_id, /users/:id/speed_dial_8/:dial_id/destroy to manage Speed Dial 8 for specific extension users.
Added /api/users/:id/speed_dial_100, /users/:id/speed_dial_100/:dial_id, /users/:id/speed_dial_100/:dial_id/destroy to manage Speed Dial 100 for specific extension users.
Renamed /api/user/meetings/:id/members to /user/meetings/:id/participants.
Renamed /api/user/meetings/:id/members/layout to /user/meetings/:id/participants/layout.
Renamed /api/user/meetings/:id/members/:extension_number to /user/meetings/:id/participants/:participant_id.
Renamed /api/user/meetings/:id/members/:extension_number/invite to /user/meetings/:id/participants/invite.
Renamed /api/user/meetings/:id/members/:extension_number/mute to /user/meetings/:id/participants/:participant_id/mute.
Renamed /api/user/meetings/:id/members/:extension_number/unmute to /user/meetings/:id/participants/:participant_id/unmute.
Renamed /api/user/meetings/:id/members/:extension_number/chairman to /user/meetings/:id/participants/:participant_id/chairman.
Renamed /api/user/meetings/:id/members/:extension_number/order to /user/meetings/:id/participants/:participant_id/position.
Renamed /api/user/meetings/:id/members/:extension_number/destroy to /user/meetings/:id/participants/:participant_id/destroy.
Renamed /api/conference_rooms/:id/members to /api/conference_rooms/:id/participants.
Renamed /api/conference_rooms/:id/members/layout to /api/conference_rooms/:id/participants/layout.
Renamed /api/conference_rooms/:id/members/:extension_number to /api/conference_rooms/:id/participants/:participant_id.
Renamed /api/conference_rooms/:id/members/:extension_number/invite to /api/conference_rooms/:id/participants/invite.
Renamed /api/conference_rooms/:id/members/:extension_number/mute to /api/conference_rooms/:id/participants/:participant_id/mute.
Renamed /api/conference_rooms/:id/members/:extension_number/unmute to /api/conference_rooms/:id/participants/:participant_id/unmute.
Renamed /api/conference_rooms/:id/members/:extension_number/chairman to /api/conference_rooms/:id/participants/:participant_id/chairman.
Renamed /api/conference_rooms/:id/members/:extension_number/order to /api/conference_rooms/:id/participants/:participant_id/position.
Renamed /api/conference_rooms/:id/members/:extension_number/destroy to /api/conference_rooms/:id/participants/:participant_id/destroy.
Renamed /api/tariffs to /call_rates.
Renamed /api/tariffs/:id to /call_rates/:id.
Renamed /api/tariffs/:id/destroy to /call_rates/:id/destroy.
Renamed /api/tariffs/export to /call_rates/export.
Modified /api/admin/notification: Added auth, enable_starttls_auto to configure SMTP authentication methods.
Modified /api/admin/settings: Added properties user_equal_required_for_auth_name, stir_shaken_cert, stir_shaken_key; Modified property: session_timer_duration (default value changed to 3600).
Modified /api/call_park (GET method): Removed property prompt_file_id.
Modified call_queue_blacklist_prompts (GET method): Removed properties level1_prompt_file_id, level2_prompt_file_id.
Modified /api/call_queues: Added properties enable_paid, enable_prid, extension_number_as_to_header.
Modified /api/call_queues/:id (GET method): Removed properties moh_prompt_file_id, intro_prompt_file_id.
Modified /api/cdrs: Added properties service_number, user_data.
Modified /api/cdrs/:id: Added property service_number.
Modified completed_call_reports: Removed property file_id.
Modified completed_call_reports: Added property file_url.
Modified /api/conference_rooms: Added properties internal_invitees, external_invitees.
Modified /conference_rooms/:id/recordings: Removed property file_id.
Modified /conference_rooms/:id/recordings: Added property duration.
Modified /api/contacts: Removed property pager; Added properties title, notes.
Modified /api/dealers: Added property tenant_full_access.
Modified /api/dect_phones: Added property region.
Modified /api/hotdesking: Added properties external_ringtone, serial_number.
Modified /api/media_servers: Added property custom_options.
Modified /api/moh_server/musics: Removed property file_id.
Modified /api/ms365 (GET method): Added property sbc_redirect_uri.
Modified /api/providers: Added properties enabled, brand, registration, stir_shaken_signature_required; Modified properties: inbound_parameters (Added sub-properties: enable_stir_shaken_validation, pai_header_parameter_name, drop_calls_with_verification_status, pass_api_header_to_uad), outbound_variable_user (Added value: OUTBOUND_CALLER_ID_AND_ORIGINATOR_CALLER_ID), outbound_variable_host (Added value: SIP_DOMAIN), status (Removed values: REGISTERED, UNREGISTERED; Added values: ONLINE, OFFLINE).
Modified /api/ring_groups: Added properties enable_paid, enable_prid, extension_number_as_to_header.
Modified /api/shared_voicemails/:id/greetings (GET method): Removed properties file_id, filename.
Modified /api/shared_voicemails/:id/voicemails: Added property duration.
Modified /api/tenants: Removed properties enable_concurrent_login, enable_queue_blacklist_first_level, enable_queue_blacklist_second_level, avatar, avatar_file_id; Added properties enable_billing, enable_feature_billing, enable_feature_call_statistics, enable_feature_contact_center, enable_feature_message_channels, enable_feature_microsoft_teams, enable_feature_trunks, enable_feature_whats_app, im_disk_quota, extension_im_disk_quota, stir_shaken_cert, stir_shaken_key; Modified properties: contact_match_type (default value changed to MATCH_EXACTLY), contact_update_interval (default value changed to 720).
Modified /api/tenant@notification: Added properties auth, enable_starttls_auto.
Modified /api/tenants: Removed properties enable_concurrent_login, enable_queue_blacklist_first_level, enable_queue_blacklist_second_level, deleted_at, avatar, avatar_file_id; Added properties enable_billing, enable_feature_billing, enable_feature_call_statistics, enable_feature_contact_center, enable_feature_message_channels, enable_feature_microsoft_teams, enable_feature_trunks, enable_feature_whats_app, im_disk_quota, extension_im_disk_quota, stir_shaken_cert, stir_shaken_key; Modified properties: contact_match_type (default value changed to MATCH_EXACTLY), contact_update_interval (default value changed to 720).
Modified /api/tenants/switch: When status is 200 OK, no longer returns a new token.
Modified /api/test_email: Added properties auth, enable_starttls_auto.
Modified /api/user: Removed properties twitter, facebook, linkedin, instagram, avatar, avatar_file_id, online_no_answer_forward_rule, online_busy_forward_rule; Added properties address, department, sms, available_office_hours_forward_rule, available_non_office_hours_forward_rule, available_no_answer_forward_rule, busy_office_hours_forward_rule, busy_non_office_hours_forward_rule, busy_no_answer_forward_rule, dnd_office_hours_forward_rule, dnd_non_office_hours_forward_rule, away_office_hours_forward_rule, away_non_office_hours_forward_rule, lunch_office_hours_forward_rule, lunch_non_office_hours_forward_rule, trip_office_hours_forward_rule, trip_non_office_hours_forward_rule.
Modified /api/user/cdrs: Added properties service_number, user_data.
Modified /api/user/cdrs/:id: Added property service_number.
Modified /api/user/contacts: Removed property pager; Added properties title, notes.
Modified /api/user/greetings: Removed properties file_id, filename.
Modified /api/user/meetings (POST method): Removed properties extension_number, capacity, close_on_chairman_exit, close_on_endtime; Added properties internal_invitees, external_invitees; Modified property: timezone (required).
Modified /api/user/phones: Added properties external_ringtone, serial_number, door_password1, door_password2.
Modified /api/user/recordings: Removed properties file_id, filename; Added property duration.
Modified /api/users: Removed properties twitter, facebook, linkedin, instagram, avatar, avatar_file_id, online_no_answer_forward_rule, online_busy_forward_rule; Added properties address, department, sms, available_office_hours_forward_rule, available_non_office_hours_forward_rule, available_no_answer_forward_rule, busy_office_hours_forward_rule, busy_non_office_hours_forward_rule, busy_no_answer_forward_rule, dnd_office_hours_forward_rule, dnd_non_office_hours_forward_rule, away_office_hours_forward_rule, away_non_office_hours_forward_rule, lunch_office_hours_forward_rule, lunch_non_office_hours_forward_rule, trip_office_hours_forward_rule, trip_non_office_hours_forward_rule; Modified property: display_name (required).
Modified /api/users/:id/greetings: Removed properties file_id, filename.
Modified /api/users/:id/phones: Added properties external_ringtone, serial_number, door_password1, door_password2.
Modified /api/voicemails: Removed properties file_id, filename; Added property duration.
Modified /api/default_email_templates: Modified property name (Added TRUNK_CONNECTED, TRUNK_DISCONNECTED).
Modified /api/custom_email_templates: Modified property name (Added TRUNK_CONNECTED, TRUNK_DISCONNECTED).
Modified /api/feature_access_codes: Modified property code (Added CALL_FLIP, CALL_TRANSFER, CLEAR_PUSH, RESET_CALLS).
Modified password property: Minimum length restriction changed to 6 (previously 8).
Modified outbound_caller_ids property: Added sub-property description.
Date: Nov 25, 2024
Fixed an issue where the call direction was incorrect when calls were initiated via the REST API.
Resolved a bug where blacklisted numbers set to "permanent" were not properly affected.
Addressed an issue causing no voice when a call launched via the REST API failed on the first trunk route but succeeded on the second.
Fixed a bug where outbound caller IDs outside the trunk DID pool were still used during calls.
Resolved an issue where outbound caller IDs were not recorded in CDRs for calls initiated via the REST API to trunks.
Removed trunk information from CDRs for calls between internal extensions.
Fixed a queue bug where the last agent did not receive calls in queue "ring simultaneously" mode when all agents were available.
Resolved an issue in version 16.4.3 where the PBX used an incorrect IP address in the call SDP when making calls to trunks over the internet in a High Availability (HA) setup.
Date: Sep 10, 2024
Users can now efficiently locate IVRs within the IVR list page by utilizing the search functionality.
Fixed a crash issue that occurred when using a domain for the trace server host.
Fixed a bug affecting calls using the G.723.1 codec.
Date: Jul 24, 2024
Fixed a crash bug in the IVR Server.
Fixed a bug where video might lag behind audio in a video call recording file.
Fixed a crash bug that occurred when the RTP port was already in use by another application.
Fixed a bug that could cause calls to hang up automatically.
Fixed a bug where system notification emails were incorrectly using the tenant’s template.
Fixed an issue where the MOH music file might be incorrectly used by another tenant.
Fixed a bug where making a large number of calls could result in a new call having only one voice channel.
Fixed a bug where deploying the queue server as a cluster might cause the REST API /api/call_queues/{id}/waiting to return empty callers.
Fixed a bug where incorrect codec usage in SNOM M400 and M900 could result in no voice.
Date: Jun 12, 2024
The following changes are included in this release:
Support the Microsoft Teams direct routing refer request.
Upgraded the DB to PostgreSQL 14.12.
Fix an issue when provisioning the ALE H2P phone via RPS.
Fix a bug that if an extension registers to PBX from IPv4 and IPv6 devices simultaneously.
Allow set the Queue and ring group number for the BLF key.
Date: May 23, 2024
The following changes are included in this release:
Now the PortSIP SBC supports transcoding.
From v16.4, when a trunk is added, the outbound call over this trunk will apply the outbound caller ID to the FROM header by default, no longer needing to make the changes for the outbound parameters manually.
Limited the file name size to a maximum of 128 characters when uploading the voice prompt files.
Support French and Russian languages.
Updated /api/mobile_push series API, removed android_server_key, android_sender_id, added android_service_account to specify the the contents of Firebase Cloud Messaging service account JSON file.
Date: Mar 11, 2024
The following changes are included in this release:
We’ve moved the Microsoft 365 settings from the global scope to the tenant level. Now, each tenant administrator can configure Microsoft 365 integration independently, without requiring assistance from the System Administrator.
We’ve redesigned the login page for the PBX Web Portal, Windows app, and WebRTC app.
New outbound rules will now use their own office hours by default, instead of using the tenant’s office hours.
We’ve made changes to the username format limitations.
System Administrators and Dealers are now allowed to change their usernames.
We’ve updated the SMTP username format validation to be compatible with AWS SES.
We’ve fixed a bug where, if a call was answered on the IP Phone or Desktop app, the mobile app would continue ringing for a while.
Tenant administrators can now subscribe to the CDR event for the entire tenant scope.
We’ve added an option for the trunk to remove the SRTP line, resolving compatibility issues with some trunks.
We’ve introduced a new permission to control access to company contacts.
Tenant administrators can now clear device registration and app push information on the Web Portal for an extension.
We’ve added a new feature that allows re-provisioning of all phones for a tenant.
Fix a bug count the concurrent calls are incorrect on a trunk for some special scenarios.
Support the English UK language.
Remove GET /api/token.
Remove POST /api/token/refresh.
Remove POST /api/token/destroy.
Add POST /api/login/by_microsoft for Microsoft 365 integrated login.
Add GET /api/login for users to get their current login status.
Modify GET /api/info to accept an optional query parameter domain. When the domain parameter is specified in the request, the server will additionally return the public properties name, domain, website, avatar_url, enable_ms365_integration, ms365_authorization_endpoint of the corresponding tenant.
Add GET /api/users/:id/status/:instance_id/destroy_status to clear the login information of a specified user.
Rename POST /api/phones/{mac}/reprovsion to POST /api/phones/{mac}/reprovision.
Add POST /phones/reprovision to reconfigure all phones.
Add a configurable property remove_srtp_info for the Trunk.
Modify the username format validation rules to allow a sequence of 1-64 characters that can include uppercase and lowercase letters, numbers, underscores, hyphens, periods, and single quotes. However, periods are not allowed at the beginning or end.
Add POST /api/admin/username for users to change the system administrator's username.
Add POST /api/dealer/username to change the dealer's username.
Add GET /api/user/call_queues to get the list of call queues that the currently logged-in user belongs to.
Add GET /api/user/call_queues/:id/agent to get the agent status of the specified call queue that the currently logged-in user belongs to.
Add POST /api/user/call_queues/:id/agent to set the agent status of the specified call queue that the currently logged-in user belongs to.
Add GET /api/users/:id/call_queues to get the list of call queues that a specified user belongs to.
Add GET /api/users/:id/call_queues/:queue_id/agent to get the agent status of the specified call queue that a specified user belongs to.
Add POST /api/users/:id/call_queues/:queue_id/agent to configure the agent status of the specified call queue that a specified user belongs to.
Date: Jan 18, 2024
The following changes are included in this release:
Supports SNOM M series and Yealink W series DECT phones.
Adds support auto provisioning for Fanvil i504(W), i505(W), i506W, and i507W devices.
Changes the SNOM phone configuration file to HTM format.
Enables playing of call recording voice prompts for inbound calls.
Allows setting of office hours and holidays for each IVR DTMF input.
If an extension is registered to PBX from multiple devices, once one of the devices rejects the incoming call by 486, the PBX will also hang up the call on other ringing devices.
Adds an option for the trunk to allow or disallow the PBX to adjust the SDP direction when holding the call.
Supports auto-provisioning of emergency numbers to the IP phones, allowing the IP phone to dial the emergency number even when the phone keys are locked.
No longer displays the offline agent in the Contact Center Wallboard.
Removes the Offline status in the BLF settings.
Supports creating the transport on the port which is less than 1024 (limited permissions by some Linux).
Displays the Feature Access Code in the WebRTC and Windows Client.
Updates the apps (iOS, Android, Windows, WebRTC) to synchronize the status between the apps and IP Phones. The statuses include:
Online
Ringing
On call
Away
Do Not Disturb
Business Trip
Supports synchronization of the Do Not Disturb (DND) status by pressing the DND button on the IP phone.
Adjust the REST API rate limit to 5,000 per minute.
Changed the WSI (Web Socket Interface) events so subscribers more easily watch the extension status.
Resolved an issue that was preventing new voicemail alerts on SNOM phones.
Fixed a bug that could prevent the Queue prompt voice from playing to the caller when the Queue servers are configured as a cluster.
Date: Nov 2, 2023
The following changes are included in this release:
Improved security; now each extension's IP Phone configuration file is stored in a separate directory with a random name to prevent guessing even if the phone MAC address is leaked
Integrated Microsoft 365 and enabled Single Sign-On (SSO)
Implemented Contact Center Wallboards
Introduced skill-based routing for ring groups
Introduced skill-based routing for queues
Added support for Last Called Agent Routing for the queue
Supported setting agent status to Not Ready after the agent completes a Non-ACD call
Introduced Queue Manager Role
Changed the CTI menu name to Contact Center
Implemented custom headers at tenant level, allowing the adding of custom SIP headers for a call and relaying of specified custom headers for a call
Optimized High Availability (HA) for On-Premise and AWS deployments
Enabled scaling of the Media server, Queue server, Virtual Receptionist Server, and Meeting server as a cluster
Implemented Direct Inward System Access (DISA)
Added support for meeting invitations and joining meetings via link
Added support for Hotdesking
Introduced the FAC *70 and *71 for Hotdesking
Added theme support, allowing customers to adjust the themes of the WebRTC Client, PBX Web Portal, and SBC Web portal to fit their business style
Added support for Italian and Spanish languages and voice prompts
Added support for Speed Dial 8 and Speed Dial 100
Added functionality to resend welcome emails to extensions
Enabled voicemail PIN authorization by default
Allowed contact's phone number to be empty
Refactored the WSI (WebSocket Subscribe Interface)
Enabled changing the user's presence status via BLF key
Fixed a bug preventing SNOM phones from picking up calls via BLF key
Introduced Advanced Routing for inbound rule that allows routing of inbound calls based on years, months, days, weekdays, and any time shifts
Added a notification template for meeting invitations
Implemented max concurrent call limits for trunks at both global and tenant levels
Added functionality to send notification emails when max concurrent calls on a trunk are reached
Introduced user personal contacts feature
Implemented the User-Agent blacklist
Added support for associating IP addresses with CIDR format for a trunk
Optimized performance for WebRTC, outbound calls, and video meetings
Introduced Recipients for Shared Voicemail that sends email notifications to them
Allowed specifying outbound caller ID for the outbound rule
Supported random routes for an outbound rule
With the PortSIP PBX setup wizard, the web domain field is now mandatory to enter
Adjusted the REST API rate to 1,000 requests per minute per IP address
Added Virtual Group Park in the BLF keys, supporting Fanvil, Yealink, and Dinstar phones
Added support for more new models of Fanvil IP Phones and intercom devices
Added support for more new models of Yealink IP Phones
Added support for more new models of SNOM IP Phones
Allowed recharging with a negative amount to reduce the balance
Made some other minor changes and improvements
Fixed some minor bugs
Date: August 8, 2023
Fixed a security issue.
Fixed a bug that can't hear early media when launching the call by REST API.
Date: July 17 2023
The following changes are included in this release:
Fixed a bug that caused mobile app push notifications to expire after 1.5 days. The expiration time has been changed to 60 days.
Improved compatibility with 2N devices. 2N devices appended a non-standard server port to the TO and FROM headers in REGISTER and INVITE messages, causing calls to ring groups to return a 480 error.
Fixed a bug that the video meeting recorded is not working.
Fixed a bug that caused the media server to hang when video call recording was enabled in the PBX.
Fixed a bug that screen sharing did not work during meetings when the PBX was running on a Linux server.
Automatically determine if the server’s IPv6 is disabled, and if so, do not attempt to bind the service to the IPv6 interface.
Added support for configuring the first BLF as a speed dial for Fanvil i series intercom devices via auto-provisioning.
Date: June 1, 2023
The following changes are included in this release:
Updated the certificates for Apple push notifications. Users must upgrade the PBX to make the PortSIP app work with push notifications.
Changed the default retain days for recording files, log files, temporary files, and call report files.
Changed Max-Forwards from 20 to 70.
Added support for visual park feature with Fanvil IP Phones.
Improved voice mix in meetings.
Fixed a bug that did not use new brand name for creating custom phone templates.
Fixed bug that displayed incorrect presence status.
Fixed bug that sent NOTIFY for new voicemails.
Fixed billing bug that added one more billing round if billing time was multiple of 60 seconds.
Fixed push status display incorrectly on the user list page.
Date: March 30, 2023
The following changes are included in this release:
If the "Set agent to Ready automatically" option of the queue is disabled, an agent’s status will be restored to their previous status instead of "Wrap up" after they complete a non-queue call.
The license key will only display the last part and mask other parts with *.
A new REST API GET /api/sessions/directly has been added which allows launching calls by URL.
The REST API POST /api/users/{id}/call has been removed.
When a caller presses a DTMF that is not predefined, a prompt will play.
The MOH file of the queue is no longer mandatory. The queue will use the default MOH file if the user has not uploaded a MOH file for a queue.
If the user is offline and push notifications are enabled, their status will be displayed as "PushOnline" in the Web portal.
The Web portal will display the language as the browser language.
The WebRTC client URL port has been changed to 10443. Don’t forget to create the firewall rule for port 10443 on TCP.
Passwords will be auto-generated when creating a user.
Custom menus can be used to link to external websites.
The IP Address will be displayed when viewing the details of an online user.
If a user signs in to the Web portal with an incorrect password or if the user does not exist, just return the message "Authentication Error" and no longer return the detailed reason.
The issue where auto-provisioning for GrandStream IP Phones the URL is wrong has been fixed.
The issue where emails failed to send with some SMTP servers has been fixed.
The issue where there may be no voice after completing an attended transfer has been fixed.
The issue where extension call forwarding is not affected if the call comes from Virtual Receptionist or Queue has been fixed.
The issue where the outbound caller ID is set as starting with + and it won’t set to the INVITE message when making a call to the trunk has been fixed.
The issue where if a user registers to PBX from multiple devices and launches a call from REST API with that user and the call actually answered but the CDR will display as not answered has been fixed.
The issue where if you launch a call by REST API, one party may have no voice has been fixed.
In the Webhook and WSI messages, the ID has been changed from in64_t to string in order to be compatible with JS.
The billing issue is that if the call duration is multiples of the billing circle, don’t plus more 1 billing round; in the previous version, if the duration is 10 seconds and the billing circle is 5 seconds, we will charge 3 rounds, now just charge 2 rounds.
Date: January 16, 2023
The following changes are included in this release.
New Admin web portal
New rebranding engine
Rewritten all REST APIs
Introduced dealer system, support distributor, sub-distributor, reseller
Support call park and group call park
Support group pickup
Support shared voicemail
Support automatic callback
Support queue callback
Support rich call reports
Notifications, ability to configure the types of email notifications that the system sends to users
Custom notifications template
Custom IP Phone template
Roles Based Permissions
Custom Role
Feature Access Codes (Dial Codes)
Password policy
Integrated SBC
Support Microsoft Teams Direct Routing
Billing on tenant
Billing on user
Online charging
Offline charging
Multiple office hours per day
Route calls based on the DID number range
Visual IVR Editor
Voice Announcement
Audit log viewer
Trunk-Based Outbound Caller ID
Outbound caller ID for tenant
User Profile Picture
RFC3323 Privacy Mechanism
Priority for outbound rules
Integrated the SMS API and SIP trunk with the provider
Google will stop supporting the legacy FCM APIs for push notifications in June 2024, all PortSIP PBX v16.x installations need to be upgraded to v16.4.0 to make the push notifications work correctly, please reference the article: .
Fixed a bug that caused SNOM phones to fail to download configuration files when auto-provisioned using a custom template. The issue was due to the configuration file name being in lowercase instead of the phone’s MAC address. For more details, please read the article on