13 Configuring Ring Group
Ring Groups allow you to ring a predefined group of users according to a configured ringing pattern. When a call is routed to a Ring Group, the PBX follows the group’s ring strategy to determine how and in what order members are alerted.
PortSIP PBX allows you to configure a Ring Group with:
Ring group profile information
User (extension) assignments
Call distribution, call forwarding, and business continuity settings
Creating a Ring Group
To create a Ring Group:
Sign in to the PortSIP PBX Web Portal.
Navigate to Call Manager > Advanced Services > Ring Groups.
Click Add.
Configure Ring Group Settings
Ring Group Number A unique number that identifies the ring group. This must be a new number and must not conflict with any existing extension.
Ring Group Name A friendly name to identify the ring group.
Ring Time The amount of time (in seconds) that each extension will ring.
Ring Strategy Select how calls are distributed to group members:
Ring Simultaneously All group members ring at the same time.
Prioritized Hunt Ring available members one by one in a fixed, configured order.
Cyclic Hunt Ring available members in rotation. The member who has not been rung for the longest time is given priority.
Least Worked Hunt Ring available members based on call activity. The member who has answered the fewest calls from this group is given priority.
Skill-Based Routing – Prioritized Hunt Ring agents serially based on skill level and configured order. Calls are offered to the highest skill group first, then to lower skill groups if unanswered.
Skill-Based Routing – Cyclic Hunt Ring agents serially, prioritizing the agent who has not been rung for the longest time, starting with the highest skill group.
Skill-Based Routing – Least Worked Hunt Ring agents serially, prioritizing the agent who has answered the fewest calls, starting with the highest skill group.
Paging / Intercom Create a paging or intercom group (see the sections below).
Skip member(s) who’s calling If enabled, the calling group member will not be rung.
Night Mode: Set the group with Night Mode activated or deactivated. For more details, please refer to Night Mode.
Call Handling Options
Destination if no answer Defines how calls are handled if no group member answers (for example, forward to voicemail, another number, or another service).
Destination for Night Mode Defines call behavior when Night Mode is active for the tenant. For details, refer to the Night Mode option above of this guide.
Group Members
On the Group Members page, select the extensions that should belong to this Ring Group.
Outbound Caller ID
When an Outbound Caller ID is configured for the Ring Group:
If no members answer and the call is forwarded to an external number via a SIP trunk,
The Ring Group’s outbound caller ID can be used to replace specific SIP fields.
For more details, refer to Outbound parameters and Inbound parameters.
Paging
When the Paging / Intercom ring strategy is selected, the Ring Group functions as a paging group.
Calls are automatically answered on the called extensions
Audio is played through the phone speaker
Called users do not need to pick up the handset
The caller does not hear audio back from the paged users
Paging is commonly used for announcements.
Intercom
Intercom uses the same Paging / Intercom ring strategy but allows two-way communication when initiated.
Called extensions auto-answer and hear the caller
By default, the caller does not hear audio back
A called user can:
Press * to start talking
Press # to stop talking
Ways to Use Paging and Intercom
Method 1: Ring Group Paging / Intercom
Assume:
A Ring Group with number 9000
Ring Strategy set to Paging / Intercom
Behavior:
Dialing 9000 causes all group members to auto-answer
Members hear the caller, but the caller does not hear them
Any member can press * to speak and # to stop speaking
Method 2: Direct Extension Intercom
Assume:
Extension 100 wants to intercom with extension 101
The Feature Access Code (FAC) for Intercom is *46
Behavior:
Extension 100 dials *46101
Extension 101 auto-answers and two-way audio is established
The Intercom FAC can be viewed or changed under Advanced > Feature Access Codes.
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