# 13 Configuring Ring Group **Ring Groups** allow you to ring a predefined group of users according to a configured ringing pattern.\ When a call is routed to a Ring Group, the PBX follows the group’s ring strategy to determine how and in what order members are alerted. PortSIP PBX allows you to configure a Ring Group with: * Ring group profile information * User (extension) assignments * Call distribution, call forwarding, and business continuity settings *** ### Creating a Ring Group To create a Ring Group: 1. Sign in to the **PortSIP PBX Web Portal**. 2. Navigate to **Call Manager > Advanced Services > Ring Groups**. 3. Click **Add**. #### Configure Ring Group Settings * **Ring Group Number**\ A unique number that identifies the ring group.\ This must be a new number and **must not conflict with any existing extension**. * **Ring Group Name**\ A friendly name to identify the ring group. * **Ring Time**\ The amount of time (in seconds) that each extension will ring. * **Ring Strategy**\ Select how calls are distributed to group members: * **Ring Simultaneously**\ All group members ring at the same time. * **Prioritized Hunt**\ Ring available members one by one in a fixed, configured order. * **Cyclic Hunt**\ Ring available members in rotation.\ The member who has not been rung for the longest time is given priority. * **Least Worked Hunt**\ Ring available members based on call activity.\ The member who has answered the fewest calls from this group is given priority. * **Skill-Based Routing – Prioritized Hunt**\ Ring agents serially based on skill level and configured order.\ Calls are offered to the highest skill group first, then to lower skill groups if unanswered. * **Skill-Based Routing – Cyclic Hunt**\ Ring agents serially, prioritizing the agent who has not been rung for the longest time, starting with the highest skill group. * **Skill-Based Routing – Least Worked Hunt**\ Ring agents serially, prioritizing the agent who has answered the fewest calls, starting with the highest skill group. * **Paging / Intercom**\ Create a paging or intercom group (see the sections below). * **Skip member(s) who’s calling**\ If enabled, the calling group member will not be rung. * **Night Mode:** Set the group with Night Mode activated or deactivated. For more details, please refer to [Night Mode](https://support.portsip.com/portsip-communications-solution/portsip-pbx-administration-guide/32-night-mode). *** #### Call Handling Options * **Destination if no answer**\ Defines how calls are handled if no group member answers (for example, forward to voicemail, another number, or another service). * **Destination for Night Mode**\ Defines call behavior when Night Mode is active for the tenant.\ For details, refer to the **Night Mode** option above of this guide. *** #### Group Members On the **Group Members** page, select the extensions that should belong to this Ring Group. *** #### Outbound Caller ID When an **Outbound Caller ID** is configured for the Ring Group: * If no members answer and the call is forwarded to an external number via a SIP trunk, * The Ring Group’s outbound caller ID can be used to replace specific SIP fields. For more details, refer to [Outbound parameters and Inbound parameters](https://support.portsip.com/portsip-communications-solution/7-trunk-management/configuring-sip-trunk#outbound-parameters-and-inbound-parameters). *** ### Paging When the **Paging / Intercom** ring strategy is selected, the Ring Group functions as a **paging group**. * Calls are automatically answered on the called extensions * Audio is played through the phone speaker * Called users do **not** need to pick up the handset * The caller does **not** hear audio back from the paged users Paging is commonly used for announcements. *** ### Intercom Intercom uses the same **Paging / Intercom** ring strategy but allows two-way communication when initiated. * Called extensions auto-answer and hear the caller * By default, the caller does not hear audio back * A called user can: * Press **\*** to start talking * Press **#** to stop talking *** #### Ways to Use Paging and Intercom **Method 1: Ring Group Paging / Intercom** Assume: * A Ring Group with number **9000** * Ring Strategy set to **Paging / Intercom** Behavior: * Dialing **9000** causes all group members to auto-answer * Members hear the caller, but the caller does not hear them * Any member can press **\*** to speak and **#** to stop speaking *** **Method 2: Direct Extension Intercom** Assume: * Extension **100** wants to intercom with extension **101** * The Feature Access Code (FAC) for Intercom is **\*46** Behavior: * Extension **100** dials **\*46101** * Extension **101** auto-answers and two-way audio is established The Intercom FAC can be viewed or changed under\ **Advanced > Feature Access Codes**. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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