Supported Template Variable Parameters
Available Email Template Variables
Below is a complete list of template variables that can be used when customizing email templates in PortSIP PBX.
You can configure email templates in the PortSIP PBX Web Portal under: Advanced > Email Templates
Global Variables
These variables are available in all email notification templates.
%%TENANT_NAME%% The name of the tenant that is sending the email.
%%PBX_WEB_DOMAIN%% The PBX web portal domain (FQDN).
Reset Password
Variables used in password reset email notifications.
%%DISPLAY_NAME%% The display name of the extension user who receives the password reset email.
%%PBX_WEB_DOMAIN%% The Fully Qualified Domain Name (FQDN) of the PBX web portal.
%%RESET_PASSWORD_LINK%% A secure link that the user clicks to reset their password.
2FA Verification
Variables used in Two-Factor Authentication (2FA) verification emails.
%%DISPLAY_NAME%% The display name of the extension user.
%%EXTENSION_NUMBER%% The extension number of the user.
%%PBX_WEB_DOMAIN%% The PBX web portal domain (FQDN).
%%AUTH_CODE%% A one-time authentication code used for 2FA verification.
%%PBX_WEB_DOMAIN%% The PBX web portal domain (FQDN).
Call Reports
Variables used in call report generation emails.
%%CALLREPORT_TYPE%% The type of call report generated.
%%CALLREPORT_NAME%% The name of the generated call report.
%%CALLREPORT_LINK%% A download link for the generated call report.
%%PBX_WEB_DOMAIN%% The Fully Qualified Domain Name (FQDN) of the PBX web portal.
Meeting Invitation
Variables used in meeting invitation emails.
%%TOPIC%% The meeting subject or topic.
%%TIME%% The scheduled meeting time.
%%PASSWORD%% The meeting access password.
%%JOIN_LINK%% The URL used to join the meeting.
%%DIAL_NUMBER%% The dial-in phone number for the meeting.
%%PBX_WEB_DOMAIN%% The Fully Qualified Domain Name (FQDN) of the PBX web portal.
Low Disk Space Alert
Variables used in disk usage warning emails.
%%DATE_TIME%% The date and time when the alert was triggered.
%%USED_SIZE%% The amount of disk space currently in use.
%%FREE_SIZE%% The remaining available disk space.
%%PBX_WEB_DOMAIN%% The Fully Qualified Domain Name (FQDN) of the PBX web portal.
Emergency Call Made
Variables used in emergency call notification emails.
%%DATE_TIME%% The date and time when the emergency call was placed.
%%CALLER_NUMBER%% The number that initiated the emergency call.
%%CALLEE_NUMBER%% The emergency destination number that was called.
%%PBX_WEB_DOMAIN%% The Fully Qualified Domain Name (FQDN) of the PBX web portal.
License Limit Reached
Variables used when a license limit is reached.
%%DATE_TIME%% The date and time when the license limit was reached.
%%LICENSE_TYPE%% The type of license that has reached its limit.
%%PBX_WEB_DOMAIN%% The Fully Qualified Domain Name (FQDN) of the PBX web portal.
Queue Callback Scheduled
Variables used in queue callback success notifications.
%%DATE_TIME%% The date and time when the callback was scheduled.
%%CALL_BACK_NUMBER%% The phone number used for the callback.
%%QUEUE_NAME%% The name of the queue.
%%QUEUE_NUMBER%% The queue extension number.
%%CALLER_NUMBER%% The original caller’s phone number.
%%PBX_WEB_DOMAIN%% The Fully Qualified Domain Name (FQDN) of the PBX web portal.
Failed Queue Callback
Variables used in queue callback failure notifications.
%%DATE_TIME%% The date and time when the callback failed.
%%CALL_BACK_NUMBER%% The callback phone number.
%%QUEUE_NAME%% The name of the queue.
%%QUEUE_NUMBER%% The queue extension number.
%%CALLER_NUMBER%% The original caller’s phone number.
%%PBX_WEB_DOMAIN%% The Fully Qualified Domain Name (FQDN) of the PBX web portal.
Lost Queue Call
Variables used when a queue call is abandoned.
%%DATE_TIME%% The date and time when the call was lost.
%%QUEUE_NAME%% The name of the queue.
%%QUEUE_NUMBER%% The queue extension number.
%%CALLER_NUMBER%% The caller’s phone number for the abandoned call.
%%PBX_WEB_DOMAIN%% The Fully Qualified Domain Name (FQDN) of the PBX web portal.
Queue SLA Breach
Variables used in queue SLA breach notification emails.
%%DATE_TIME%% The date and time when the SLA breach occurred.
%%CALLER_NUMBER%% The caller’s phone number associated with the breach.
%%QUEUE_NAME%% The name of the queue.
%%QUEUE_NUMBER%% The queue extension number.
%%BREACHSLANO%% The total number of calls when the SLA breach occurred.
%%WAITSESSIONNO%% The number of callers waiting in the queue at the time of the breach.
%%SLA_TIME%% The configured SLA time threshold for the queue.
User Recharge
Variables used in extension user recharge or payment notification emails.
%%DATE_TIME%% The date and time of the recharge or payment.
%%PAYMENT_AMOUNT%% The recharge or payment amount.
%%DISPLAY_NAME%% The display name of the extension user.
New Shared Voicemail Received
Variables used when a new shared voicemail is received.
%%DATE_TIME%% The date and time when the voicemail was received.
%%CALLER_EXTENSION_NUMBER%% The caller’s phone number.
%%VOICEMAIL_NAME%% The name of the shared voicemail box.
%%VOICEMAIL_DOWNLOAD_URL%% A direct download link for the voicemail file.
Trunk Max Concurrent Calls Reached
Variables used when a trunk reaches its maximum concurrent call limit.
%%DATE_TIME%% The date and time when the limit was reached.
%%TENANT_NAME%% The tenant name.
%%TRUNK_NAME%% The trunk name.
%%TRUNK_MAX_CONCURRENT_CALLS%% The configured maximum number of concurrent calls for the trunk.
SIP Trunk Connected
Variables used when a SIP trunk successfully connects.
%%DATE_TIME%% The date and time of the connection.
%%TRUNK_NAME%% The trunk name.
%%PBX_WEB_DOMAIN%% The PBX web portal domain (FQDN).
SIP Trunk Disconnected
Variables used when a SIP trunk disconnects.
%%DATE_TIME%% The date and time of the disconnection.
%%TRUNK_NAME%% The trunk name.
%%PBX_WEB_DOMAIN%% The PBX web portal domain (FQDN).
%%STATUS_CODE%% The SIP response or error code indicating the disconnection reason.
Extension Information for New User Created
Variables used in the Welcome Email sent when a new extension is created.
%%DISPLAY_NAME%% The user’s display name.
%%USER_NAME%% The login username.
%%USER_PASSWORD%% The user’s login password.
%%EXTENSION_NUMBER%% The extension number.
%%EXTENSION_PASSWORD%% The SIP password for the extension.
%%VOICEMAIL_PIN%% The voicemail PIN.
%%EMAIL_ADDRESS%% The user’s email address.
%%DOMAIN%% The tenant SIP domain.
%%PBX_WEB_DOMAIN%% The PBX web portal domain (FQDN).
%%SIP_PUBLIC_IP%% The public IPv4 address of the SIP server.
%%SIP_PRIVATE_IP%% The private IPv4 address of the SIP server.
%%SIP_PUBLIC_IPV6%% The public IPv6 address of the SIP server.
%%SIP_PRIVATE_IPV6%% The private IPv6 address of the SIP server.
%%UDP_PORT%% The SIP UDP listening port.
%%TCP_PORT%% The SIP TCP listening port.
%%TLS_PORT%% The SIP TLS listening port.
%%QR_CODE_URL%% The QR code URL used for client app login.
New Voicemail Received
Variables used when a new voicemail is received.
%%DATE_TIME%% The date and time when the voicemail was received.
%%CALLER_EXTENSION_NUMBER%% The caller’s phone number.
%%VOICEMAIL_NAME%% The voicemail box name.
%%VOICEMAIL_DOWNLOAD_URL%% A direct download link for the voicemail file.
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