Configuring Deepgram AI
Overview
This guide explains how to configure Deepgram AI Transcription in PortSIP PBX.
Once configured, PortSIP PBX integrates with Deepgram AI services to provide enterprise-grade Speech-to-Text (STT) transcription and optional sentiment analysis for calls and voicemails. These capabilities enhance call analytics, quality management, compliance recording, and overall customer experience.
This guide follows VoIP, UCaaS, and CCaaS best practices and assumes basic familiarity with PortSIP PBX administration and Deepgram services.
Deepgram Services Used
When configuring PortSIP PBX to use the Deepgram AI service, you must obtain a Deepgram API key. This key allows PortSIP PBX to securely access Deepgram’s transcription and language analytics services.
Follow the steps below to create an API key.
Creating a Deepgram API Key
Go to the Deepgram website and sign up for an account, or sign in if you already have one.
Click Console in the upper-right corner of the page. You will be redirected to the Dashboard.
Click Create API Key and follow the on-screen instructions.
Copy the generated API key and store it securely.
❗ Important
The API key is displayed only once.
After leaving the page, the key cannot be viewed again.
Store the key in a secure location. If it is lost or exposed, you must generate a new one.
Configuring the PortSIP PBX AI Engine
After obtaining the Deepgram API key, configure PortSIP PBX to use Deepgram as the AI backend.
Step 1: Log In to PortSIP PBX
Sign in to the PortSIP PBX Web Portal using a System Administrator account.
Step 2: Select Deepgram as the AI Engine
Navigate to: Integrations > AI Engine
From the AI Engine drop-down list, select Deepgram.
Paste the Deepgram API key you created earlier.
(Optional) Select the desired language, model, and other available parameters.
Click OK to save the configuration.
Step 3: Enable AI Transcription for a Tenant
Log in to the PortSIP PBX web portal as a System Administrator.
Navigate to Tenants, select the target tenant, and click Edit.
Select the Features tab and enable AI Transcription.
Navigate to General and enable Enable AI Transcription.
Configure the Daily File Quota to limit the tenant’s daily AI transcription usage and control AWS costs.
Managing AI Transcription Within a Tenant
Once AI transcription is enabled, Tenant Administrators can manage and use AI features as follows:
Log in to the PortSIP PBX web portal as a tenant administrator.
Navigate to Company > General and configure:
Automatically Transcribe Recorded Calls
Automatically Transcribe Voicemails
Navigate to Data Analytics > Call Recordings to view transcription results.
Calls that have already been transcribed display a sentiment indicator.
For calls that have not yet been transcribed, click the transcription icon to manually trigger transcription.
Managing AI Transcription at the User Level
Once AI transcription is enabled for the tenant, Tenant Administrators can manage and use AI transcription features for individual users as follows:
Log in to the PortSIP PBX Web Portal as a Tenant Administrator.
Navigate to Call Manager > Users, then double-click the target user.
Select the Extension tab and enable or disable the following option:
Automatically Transcribe Recorded Calls
Navigate to Data Analytics > Call Recordings to view transcription results.
Calls that have already been transcribed display a sentiment indicator.
For calls that have not yet been transcribed, click the transcription icon to manually trigger transcription.
Operational Notes and Best Practices
Call recording must be enabled for transcription to function.
Only recorded calls and voicemails are eligible for transcription.
Transcription workloads are processed asynchronously and may be queued during peak usage.
Use Daily File Quotas to manage AWS costs and prevent unexpected usage spikes.
For regulated environments, review AWS data residency and retention policies.
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