Configuring Office Hours and Holiday Schedule
Office Hours and Holiday Schedules are configured by the Tenant Admin in the PortSIP PBX Web Portal. Once defined, these schedules can be applied to inbound rules to control how calls are routed based on:
Time of day
Day of the week
Selected holidays
Using schedules, you can route inbound calls to different destinations—such as Virtual Receptionists (Auto Attendants), Call Queues, or individual users—ensuring calls are handled appropriately during business hours, after hours, and on holidays.
Office Hours
Office hours define your organization’s working time periods.
You can configure one or more shifts based on your business requirements.
A shift represents a continuous period of time that the system treats as working hours.
Any time outside defined shifts is considered non-working hours.
Office hours can be applied globally, per rule, or per user to support flexible routing behavior.
Holiday Lists
Holiday lists define non-working days for your organization.
You can create one or more holiday lists based on regional, national, or company-specific holidays.
Holidays can be applied globally or selectively to rules and users.
During holidays, calls can be routed differently (for example, to voicemail, an IVR, or an after-hours queue).
Schedule Scope and Usage
PortSIP PBX supports office hours and holidays at multiple levels, allowing precise control over call routing behavior.
Office Hours
Global Office Hours Defined at the tenant level, global office hours can be referenced by:
Inbound rules
Outbound rules
Users This provides a consistent default schedule across the tenant.
Inbound & Outbound Rule Office Hours You can define rule-specific office hours for inbound or outbound rules, overriding the global office hours for that rule only.
User Office Hours You can define user-specific office hours, allowing individual users to follow a schedule different from the tenant’s global office hours.
Holidays
Global Holidays Defined at the tenant level, global holidays can be used by:
Inbound rules
Outbound rules
Users This ensures consistent holiday handling across the organization.
Inbound & Outbound Rule Holidays You can select one or more holidays from the Global Holiday List and apply them to a specific inbound or outbound rule.
User Holidays You can assign holidays directly to users and also select from the Global Holiday List, allowing user-level holiday customization.
Configuring Global Office Hours
Global Office Hours define the default business hours for the entire tenant. These hours can be referenced by users, inbound rules, and outbound rules to control time-based call routing.
Procedure: Create Global Office Hours
Sign in to the PortSIP PBX Web Portal as a Tenant Admin.
From the menu, go to Company > Office Hours.
In the Office Hours section, configure one or more shifts for each day:
A shift represents a continuous period of working time (for example, 09:00–12:00 and 13:00–18:00).
Use the Apply To button to apply the configured shifts to:
All days, or
Weekdays only.
Office hours behavior
If a day is turned off, the office is considered closed for the entire day.
If a day is turned on but no shifts are defined, the entire day is treated as office hours.
If one or more shifts are defined, only those time periods are treated as office hours; all other times are considered non-working hours.
Usage
Once configured, Global Office Hours can be selected and used by:
Users
Inbound rules
Outbound rules
This provides a consistent default schedule for time-based call routing across the tenant.
Configuring the Global Holiday List
The Global Holiday List defines non-working days or periods for the entire tenant. These holidays can be referenced by users, inbound rules, and outbound rules to control call routing during holidays.
Procedure: Create global holidays
Sign in to the PortSIP PBX Web Portal as a Tenant Admin.
From the menu, go to Company > Office Hours.
In the Holidays section, create one or more holidays:
Assign each holiday a friendly name to make it easy to identify and reuse.
Define the holiday period:
A specific time range within a single day, or
A continuous range of days
Specify whether the holiday applies:
To a specific year, or
Every year (for recurring holidays).
Usage
Once created, holidays in the Global Holiday List can be selected and applied by:
Users
Inbound rules
Outbound rules
When a holiday is applied, call routing follows the holiday behavior defined in the associated rule or user configuration.
Configuring User Office Hours
User Office Hours allow you to define when a specific user is considered available for call routing. These hours can follow the tenant’s global schedule or be customized for individual users.
Procedure: Create or modify user office hours
Sign in to the PortSIP PBX Web Portal as a Tenant Admin or as the user.
From the menu, go to Call Manager > Users > Office Hours.
Choose how the user’s office hours are defined:
Use Default Global Office Hours The user follows the tenant’s Global Office Hours. This is the default setting.
Use Specific Office Hours Define custom office hours that apply only to this user.
Usage
User Office Hours can be used by inbound and outbound rules to determine how calls are routed to or from the user.
When Use Specific Office Hours is selected, the user’s schedule overrides the global office hours for that user.
Configuring User Holiday List
User Holidays allow you to define non-working days for individual users. These holidays can include both tenant-wide holidays and user-specific personal holidays, and are used to control call routing behavior for that user.
Procedure: Configure holidays for a user
Sign in to the PortSIP PBX Web Portal as a Tenant Admin or as the user.
Go to Call Manager > Users, select the user you want to configure, and open the Office Hours tab.
Configure the user’s holidays:
Global Holidays Select one or more holidays from the Global Holiday List to apply to this user.
Personal Holidays Define custom holidays specific to the user, such as annual leave or personal time off.
Holiday behavior
Both selected Global Holidays and Personal Holidays are treated as the user’s holidays.
During these holidays, the user is considered unavailable, and call routing follows the holiday behavior defined in the applicable rules.
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