# Configuring Office Hours and Holiday Schedule **Office Hours** and **Holiday Schedules** are configured by the **Tenant Admin** in the PortSIP PBX Web Portal. Once defined, these schedules can be applied to **inbound rules** to control how calls are routed based on: * Time of day * Day of the week * Selected holidays Using schedules, you can route inbound calls to different destinations—such as **Virtual Receptionists (Auto Attendants)**, **Call Queues**, or **individual users**—ensuring calls are handled appropriately during business hours, after hours, and on holidays. *** ### Office Hours Office hours define your organization’s **working time periods**. * You can configure **one or more shifts** based on your business requirements. * A **shift** represents a continuous period of time that the system treats as **working hours**. * Any time outside defined shifts is considered **non-working hours**. Office hours can be applied globally, per rule, or per user to support flexible routing behavior. *** ### Holiday Lists Holiday lists define **non-working days** for your organization. * You can create one or more **holiday lists** based on regional, national, or company-specific holidays. * Holidays can be applied globally or selectively to rules and users. * During holidays, calls can be routed differently (for example, to voicemail, an IVR, or an after-hours queue). *** ### Schedule Scope and Usage PortSIP PBX supports office hours and holidays at multiple levels, allowing precise control over call routing behavior. #### Office Hours * **Global Office Hours**\ Defined at the **tenant level**, global office hours can be referenced by: * Inbound rules * Outbound rules * Users\ This provides a consistent default schedule across the tenant. * **Inbound & Outbound Rule Office Hours**\ You can define **rule-specific office hours** for inbound or outbound rules, overriding the global office hours for that rule only. * **User Office Hours**\ You can define **user-specific office hours**, allowing individual users to follow a schedule different from the tenant’s global office hours. #### Holidays * **Global Holidays**\ Defined at the **tenant level**, global holidays can be used by: * Inbound rules * Outbound rules * Users\ This ensures consistent holiday handling across the organization. * **Inbound & Outbound Rule Holidays**\ You can select one or more holidays from the **Global Holiday List** and apply them to a specific inbound or outbound rule. * **User Holidays**\ You can assign holidays directly to users and also select from the **Global Holiday List**, allowing user-level holiday customization. *** ### Configuring Global Office Hours Global Office Hours define the **default business hours** for the entire tenant. These hours can be referenced by **users**, **inbound rules**, and **outbound rules** to control time-based call routing. #### Procedure: Create Global Office Hours 1. Sign in to the PortSIP PBX Web Portal as a **Tenant Admin**. 2. From the menu, go to **Company > Office Hours**. 3. In the **Office Hours** section, configure one or more **shifts** for each day: * A **shift** represents a continuous period of working time (for example, 09:00–12:00 and 13:00–18:00). 4. Use the **Apply To** button to apply the configured shifts to: * All days, or * Weekdays only. #### Office hours behavior * If a **day is turned off**, the office is considered **closed for the entire day**. * If a **day is turned on but no shifts are defined**, the entire day is treated as **office hours**. * If **one or more shifts** are defined, only those time periods are treated as office hours; all other times are considered non-working hours. #### Usage Once configured, **Global Office Hours** can be selected and used by: * **Users** * **Inbound rules** * **Outbound rules** This provides a consistent default schedule for time-based call routing across the tenant.
*** ### Configuring the Global Holiday List The **Global Holiday List** defines non-working days or periods for the entire tenant. These holidays can be referenced by **users**, **inbound rules**, and **outbound rules** to control call routing during holidays. #### Procedure: Create global holidays 1. Sign in to the PortSIP PBX Web Portal as a **Tenant Admin**. 2. From the menu, go to **Company > Office Hours**. 3. In the **Holidays** section, create one or more holidays: * Assign each holiday a **friendly name** to make it easy to identify and reuse. 4. Define the holiday period: * A **specific time range within a single day**, or * A **continuous range of days** 5. Specify whether the holiday applies: * To a **specific year**, or * **Every year** (for recurring holidays). #### Usage Once created, holidays in the **Global Holiday List** can be selected and applied by: * **Users** * **Inbound rules** * **Outbound rules** When a holiday is applied, call routing follows the holiday behavior defined in the associated rule or user configuration.
*** ### Configuring User Office Hours User Office Hours allow you to define when a specific user is considered **available** for call routing. These hours can follow the tenant’s global schedule or be customized for individual users. #### Procedure: Create or modify user office hours 1. Sign in to the PortSIP PBX Web Portal as a **Tenant Admin** or as the **user**. 2. From the menu, go to **Call Manager > Users > Office Hours**. 3. Choose how the user’s office hours are defined: * **Use Default Global Office Hours**\ The user follows the tenant’s **Global Office Hours**. This is the default setting. * **Use Specific Office Hours**\ Define **custom office hours** that apply only to this user. #### Usage * User Office Hours can be used by inbound and outbound rules to determine how calls are routed to or from the user. * When **Use Specific Office Hours** is selected, the user’s schedule overrides the global office hours for that user.
*** ### Configuring User Holiday List User Holidays allow you to define **non-working days** for individual users. These holidays can include both **tenant-wide holidays** and **user-specific personal holidays**, and are used to control call routing behavior for that user. #### Procedure: Configure holidays for a user 1. Sign in to the PortSIP PBX Web Portal as a **Tenant Admin** or as the **user**. 2. Go to **Call Manager > Users**, select the user you want to configure, and open the **Office Hours** tab. 3. Configure the user’s holidays: * **Global Holidays**\ Select one or more holidays from the **Global Holiday List** to apply to this user. * **Personal Holidays**\ Define **custom holidays** specific to the user, such as annual leave or personal time off. #### Holiday behavior * Both **selected Global Holidays** and **Personal Holidays** are treated as the user’s holidays. * During these holidays, the user is considered **unavailable**, and call routing follows the holiday behavior defined in the applicable rules.
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