Using Call Parking Feature
Park and Retrieve Calls with PortSIP
PortSIP PBX allows you to park an active call and retrieve it later from the same device or a different device, using simple Feature Access Codes (FACs). This is useful when you need to move between devices, involve another colleague, or temporarily place a call on hold for retrieval.
Feature Access Codes (FACs)
Park a call While on an active call, transfer the call to:
*68This places the call into a parking state.
Retrieve a parked call To retrieve the parked call, dial:
*88Park a call at a specific extension To associate the parked call with a specific extension, transfer the call to:
*68<extension>Example:
*68102Retrieve a call parked at a specific extension To retrieve a call parked at a specific extension, dial:
*88<extension>Example:
*88102
Scenario 1: Park a Call for Another User
Bob’s extension number is 101, and he answers a client call on his desktop IP phone. He needs assistance from his colleague Alice, whose extension number is 102.
Bob transfers the active call to:
Bob hangs up.
Alice’s IP phone lights up and displays a parked call alert.
Alice retrieves the call by:
Pressing the corresponding soft key, or
Dialing
*88, orDialing
*88102
Alice is now connected to the client.
Note: If Alice is not available, any other colleague can retrieve the parked call by dialing
*88102.
Scenario 2: Move a Call Between Devices (Same Extension)
Bob’s extension number is 101, and he answers a client call on his desktop IP phone. He needs to walk to another office.
Bob transfers the call to:
Bob hangs up on the desktop IP phone.
The caller hears music while the call is parked.
Bob opens the PortSIP mobile app, which is registered to the PBX using the same extension (101).
Bob retrieves the call by dialing:
Bob continues the conversation while walking to the other office.
Scenario 3: Retrieve a Parked Call from Another IP Phone
Bob’s extension number is 101, and he answers a client call on his desktop IP phone. He then needs to continue the call from a different office.
Bob transfers the call to:
Bob hangs up on the original IP phone.
The caller hears music while the call is parked.
After arriving at the other office, Bob uses another IP phone.
Bob retrieves the call by dialing:
Bob is reconnected to the client and continues the call from the new location.
Retrieve Parked Calls Using the PortSIP App, Fanvil, and Yealink IP Phones
The PortSIP App, Fanvil, and Yealink IP phones all support one-touch retrieval of parked calls. When a call is parked, supported devices automatically notify the user and allow the call to be retrieved with a single button or key press, without dialing any Feature Access Codes.
Scenario: One-touch call retrieval
Bob’s extension number is 101, and he answers a client call (caller number 003386002678) on his desktop IP phone. The call now needs to be handled by his colleague Alice, whose extension number is 102.
Bob transfers the active call to:
Bob hangs up.
Once the call is successfully parked:
Alice’s PortSIP App (Mobile App, Windows Desktop App, or WebRTC App), and
Alice’s IP phone (Fanvil, Yealink, or Dinstar)
receive a parked call notification.
Alice’s device:
Lights up (IP phone),
Displays an on-screen message indicating that a call is parked on extension 102.
Alice retrieves the call by:
Pressing the on-screen button in the PortSIP App, or
Pressing the dedicated key or soft key on the IP phone.
No manual dialing (such as *88 or *88102) is required.
Group Call Park
Group Call Park allows a user to park a call to a Call Park Group, making the call available for retrieval by any other member of that group. This is ideal for team-based call handling, where calls need to be shared and answered by the first available colleague.
Feature Notes
Before configuring Group Call Park, be aware of the following:
Group Call Park is a tenant-level feature included with the PortSIP PBX license. No additional license or cost is required.
A user can belong to only one Call Park group.
A Call Park group can include only users from the same tenant.
A tenant can create multiple Call Park groups.
Call Park group names must be unique within the tenant.
Modifying Call Park Settings
Sign in to the PortSIP PBX Web Portal.
Go to Advanced Services > Call Park.
Add or Delete a Call Park Group
Create a Call Park Group
Click Add to create a new Call Park group. The Settings screen appears.
In Group Name, enter a unique and descriptive name.
This field is required and is used to identify the group throughout the system.
Configure the Recall destination, which defines where the call is routed if it is not retrieved within the recall time.
Recall destination options
Choose one of the following Recall To behaviors:
Alert parking user only
If the parked call is not retrieved before the Recall Timer expires, the call is returned to the user who parked it.
If the parking user does not answer and the Recall Timer expires again, the system retries the parking user after 10 seconds.
Alert parking user first, then Ring Group
The call is first returned to the parking user when the Recall Timer expires.
If the parking user does not answer within the configured Alert Ring Group Wait Time, the call is forwarded to the selected Ring Group.
Once forwarded to the Ring Group, the call follows normal Ring Group routing and is not reverted again.
Available only when a Ring Group is configured.
Alert Ring Group only
If the parked call is not retrieved before the Recall Timer expires, it is forwarded directly to the selected Ring Group.
The call follows Ring Group routing and is not reverted.
Available only when a Ring Group is configured.
Ring Group
Select a Ring Group as the recall destination.
This field is applicable only when Alert parking user first, then Ring Group or Alert Ring Group only is selected.
Assign users to the Call Park Group
Open the GROUP MEMBERS tab.
Click Add.
Select users from the Available list.
Click OK to save the group.
Feature Operation
Parking a call to a group
To park an active call to a Call Park group, the user transfers the call to the Feature Access Code:
The Group Call Park service automatically searches for the first available member of the Call Park group.
The system always starts with the first assigned group member.
Once an available member is found, the call is parked against that member.
All members of the Call Park group receive parked-call notifications.
Retrieving a parked call
While the call is parked, the caller hears music on hold.
Any group member can retrieve the parked call by:
Pressing the parked call button / soft key on supported devices, or
Dialing:
from other IP phones or third-party softphones.
Recall behavior
If the parked call is not retrieved within the configured Recall Timer:
The call is recalled to the configured parking user or Ring Group, based on the Call Park group settings.
Recall behavior is fully configurable per Call Park group.
Example
Users 101, 102, and 103 are members of a Call Park group.
User 101 parks an active call by transferring it to:
The caller hears music on hold.
Users 102 and 103 receive parked-call notifications on:
PortSIP Apps
Fanvil, Yealink, and Dinstar IP phones
Either user 102 or 103 retrieves the call by:
Pressing the parked-call button on their device, or
Dialing
*88from another phone or app.
Enhanced Call Park
On Fanvil, Yealink, Snom, Grandstream, and Dinstar IP phones, the Enhanced Call Park feature is supported, providing an improved user experience with visual notifications and one-touch call retrieval.
For detailed instructions on how to use Enhanced Call Park on supported devices, refer to the following articles:
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