Using Enhanced Call Park on Snom IP Phones

This article explains how to use PortSIP PBX’s enhanced call park feature with SNOM IP phones, delivering a modern call parking experience with visual notifications and simplified call handling.

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Supported SNOM IP Phone Models

Models

• D1xx series

• D7xx series

• D8xx series

Firmware Requirements

• Firmware version 10.1.204.0 or later

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Application Scenarios

Enhanced Call Park

Enhanced Call Park improves the traditional call park experience by replacing manual Feature Access Code (FAC) dialing with dedicated Park and Retrieve soft keys on SNOM IP phones.

When used with PortSIP PBX, Enhanced Call Park provides:

• One-touch call parking and retrieval

• Visual notifications for parked calls

• Integration with PortSIP’s advanced call park capabilities

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Call Park

The Call Park service allows users to temporarily suspend an active call and retrieve it later from the same extension or a different extension.

Typical use case: You are on a call and need to move to another location. You park the call and retrieve it once you reach your destination.

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Group Call Park

Group Call Park introduces a hunting mechanism that parks calls against an available member of a configured Call Park group, rather than only the user who initiated the park.

Typical use case: If you and your colleagues belong to the same Call Park group, a parked call may be placed on a colleague’s extension. That colleague can retrieve the call, continue the conversation, or transfer it back to you.

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Call Park Notification

Call Park Notification provides a visual alert on the SNOM IP phone when a call is parked for a user.

• The phone displays an on-screen notification

• Keys or indicators highlight the parked call

• The user can retrieve the call by pressing the corresponding button

This eliminates the need to manually dial retrieval codes.

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Retrieve Park

A parked call can be retrieved by dialing the Call Park Retrieve Feature Access Code, followed by the extension number where the call is parked.

Typical use cases:

• Retrieve a call parked on your own extension

• Retrieve a call parked on a colleague’s extension, then transfer the call or notify them

Note: When Enhanced Call Park is enabled, retrieval is typically performed using a dedicated soft key rather than dialing a FAC.

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Recall

The Recall feature ensures that parked calls are not left unanswered.

• You can configure:

  • The recall destination (the parking user or a specified number)

  • The recall timer

• If a parked call is not retrieved within the configured time, the PBX automatically recalls the call to the defined destination.

Example: If the recall timer is set to 30 seconds, and no one retrieves the call within that time, the PBX recalls the call to the original parking user (or the configured recall destination).

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Configure Visual Park Using BLF

To enable Visual Call Park on a SNOM IP phone, you must configure a BLF key during phone provisioning.

Configure the BLF key

1. During the SNOM phone provisioning process, open the BLF tab.

2. From the BLF function list, select Visual Park, as shown in the screenshot below.

3. Save the configuration and provision (or reprovision) the phone.

Result after provisioning

• Once the phone is successfully provisioned:

  • The BLF key is displayed on the phone with the Visual Park label.

  • The user can park and retrieve calls using this key without dialing Feature Access Codes (FACs).

Note: BLF configuration changes take effect only after the phone is provisioned or reprovisioned.

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Parking a Call

If James wants to park a call for his colleague whose extension number is 103, he can do so using the Park key, without dialing any Feature Access Codes (FACs).

Steps

1. While on an active call, James presses the Park key.

2. When prompted, he enters the destination extension number (103).

3. James presses OK to confirm.

The IP phone parks the call on extension 103.

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Group Call Park

Group Call Park allows a user to park a call to a Call Park group, making the call available for retrieval by any member of that group.

Configure a Call Park Group

1. Sign in to the PortSIP PBX Web Portal as the Tenant Admin.

2. Navigate to Advanced Services > Call Park.

3. Follow the configuration guide to create a Call Park group.

Example configuration: Extensions 101, 102, 103, 104, and 105 are members of the same Call Park group.

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Park a Call to the Group

In this example:

• James has extension 101

• James is on an active call with extension 106

To park the call to the Call Park group:

1. While on the active call, James presses the Call Park key on his IP phone (as shown in the screenshot below).

2. The IP phone parks the call to the Call Park group automatically.

Call behavior

• The call is parked using the group hunting logic.

• All members of the Call Park group receive a parked-call alert notification.

• Any group member can retrieve the parked call using their device’s parked-call button or retrieval method.

Result: James does not need to remember or dial any Feature Access Codes (FACs). Group call parking is completed with a single key press.

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Retrieve a Parked Call

When an extension receives a notification indicating that a call has been parked for that user, the BLF key lights up in green, signaling that a parked call is available.

Retrieve the call

1. The user presses the green-lit BLF key on the IP phone (as shown in the screenshot below).

2. The phone displays a list of parked calls on the screen.

3. The user selects the desired parked call and presses the Retrieve button.

The call is immediately connected to the user.