# Using Enhanced Call Park on Snom IP Phones This article explains how to use **PortSIP PBX’s enhanced call park feature** with **SNOM IP phones**, delivering a modern call parking experience with visual notifications and simplified call handling. *** ### Supported SNOM IP Phone Models #### Models * **D1xx series** * **D7xx series** * **D8xx series** #### Firmware Requirements * **Firmware version 10.1.204.0 or later** *** ### Application Scenarios #### Enhanced Call Park **Enhanced Call Park** improves the traditional call park experience by replacing manual Feature Access Code (FAC) dialing with **dedicated Park and Retrieve soft keys** on SNOM IP phones. When used with PortSIP PBX, Enhanced Call Park provides: * One-touch call parking and retrieval * Visual notifications for parked calls * Integration with PortSIP’s advanced call park capabilities *** #### Call Park The **Call Park** service allows users to temporarily suspend an active call and retrieve it later from the same extension or a different extension. **Typical use case:**\ You are on a call and need to move to another location. You park the call and retrieve it once you reach your destination. *** #### Group Call Park **Group Call Park** introduces a hunting mechanism that parks calls against an **available member of a configured Call Park group**, rather than only the user who initiated the park. **Typical use case:**\ If you and your colleagues belong to the same Call Park group, a parked call may be placed on a colleague’s extension. That colleague can retrieve the call, continue the conversation, or transfer it back to you. *** #### Call Park Notification **Call Park Notification** provides a **visual alert** on the SNOM IP phone when a call is parked for a user. * The phone displays an on-screen notification * Keys or indicators highlight the parked call * The user can retrieve the call by pressing the corresponding button This eliminates the need to manually dial retrieval codes. *** #### Retrieve Park A parked call can be retrieved by dialing the **Call Park Retrieve Feature Access Code**, followed by the extension number where the call is parked. **Typical use cases:** * Retrieve a call parked on your own extension * Retrieve a call parked on a colleague’s extension, then transfer the call or notify them > **Note:** When Enhanced Call Park is enabled, retrieval is typically performed using a **dedicated soft key** rather than dialing a FAC. *** #### Recall The **Recall** feature ensures that parked calls are not left unanswered. * You can configure: * The **recall destination** (the parking user or a specified number) * The **recall timer** * If a parked call is not retrieved within the configured time, the PBX automatically recalls the call to the defined destination. **Example:**\ If the recall timer is set to **30 seconds**, and no one retrieves the call within that time, the PBX recalls the call to the original parking user (or the configured recall destination). *** ### Configure Visual Park Using BLF To enable **Visual Call Park** on a SNOM IP phone, you must configure a **BLF key** during phone provisioning. #### Configure the BLF key 1. During the SNOM phone provisioning process, open the **BLF** tab. 2. From the BLF function list, select **Visual Park**, as shown in the screenshot below. 3. Save the configuration and provision (or reprovision) the phone.
#### Result after provisioning * Once the phone is successfully provisioned: * The BLF key is displayed on the phone with the **Visual Park** label. * The user can park and retrieve calls using this key without dialing Feature Access Codes (FACs). > **Note:**\ > BLF configuration changes take effect only after the phone is provisioned or reprovisioned.
*** ### Parking a Call If **James** wants to park a call for his colleague whose extension number is **103**, he can do so using the **Park** key, without dialing any Feature Access Codes (FACs).
#### Steps 1. While on an active call, James presses the **Park** key. 2. When prompted, he enters the destination extension number (`103`). 3. James presses **OK** to confirm. The IP phone parks the call on **extension 103**.
*** ### Group Call Park Group Call Park allows a user to park a call to a **Call Park group**, making the call available for retrieval by any member of that group. #### Configure a Call Park Group 1. Sign in to the PortSIP PBX Web Portal as the **Tenant Admin**. 2. Navigate to **Advanced Services > Call Park**. 3. Follow the [configuration guide](/portsip-communications-solution/portsip-pbx-administration-guide/14-call-parking.md) to create a Call Park group. **Example configuration:**\ Extensions **101**, **102**, **103**, **104**, and **105** are members of the same Call Park group. *** #### Park a Call to the Group In this example: * **James** has extension **101** * James is on an active call with **extension 106** To park the call to the Call Park group: 1. While on the active call, James presses the **Call Park** key on his IP phone (as shown in the screenshot below). 2. The IP phone parks the call to the Call Park group automatically. #### Call behavior * The call is parked using the group hunting logic. * **All members of the Call Park group** receive a parked-call alert notification. * Any group member can retrieve the parked call using their device’s parked-call button or retrieval method. > **Result:**\ > James does not need to remember or dial any Feature Access Codes (FACs). Group call parking is completed with a single key press.
*** ### Retrieve a Parked Call When an extension receives a notification indicating that a call has been parked for that user, the **BLF key lights up in green**, signaling that a parked call is available.
#### Retrieve the call 1. The user presses the **green-lit BLF key** on the IP phone (as shown in the screenshot below). 2. The phone displays a list of **parked calls** on the screen. 3. The user selects the desired parked call and presses the **Retrieve** button. The call is immediately connected to the user.
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