> For the complete documentation index, see [llms.txt](https://support.portsip.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.portsip.com/portsip-communications-solution/portsip-pbx-administration-guide/14-call-parking/using-enhanced-call-park-on-snom-ip-phones.md).
# Using Enhanced Call Park on Snom IP Phones
This article explains how to use **PortSIP PBX’s enhanced call park feature** with **SNOM IP phones**, delivering a modern call parking experience with visual notifications and simplified call handling.
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### Supported SNOM IP Phone Models
#### Models
* **D1xx series**
* **D7xx series**
* **D8xx series**
#### Firmware Requirements
* **Firmware version 10.1.204.0 or later**
***
### Application Scenarios
#### Enhanced Call Park
**Enhanced Call Park** improves the traditional call park experience by replacing manual Feature Access Code (FAC) dialing with **dedicated Park and Retrieve soft keys** on SNOM IP phones.
When used with PortSIP PBX, Enhanced Call Park provides:
* One-touch call parking and retrieval
* Visual notifications for parked calls
* Integration with PortSIP’s advanced call park capabilities
***
#### Call Park
The **Call Park** service allows users to temporarily suspend an active call and retrieve it later from the same extension or a different extension.
**Typical use case:**\
You are on a call and need to move to another location. You park the call and retrieve it once you reach your destination.
***
#### Group Call Park
**Group Call Park** introduces a hunting mechanism that parks calls against an **available member of a configured Call Park group**, rather than only the user who initiated the park.
**Typical use case:**\
If you and your colleagues belong to the same Call Park group, a parked call may be placed on a colleague’s extension. That colleague can retrieve the call, continue the conversation, or transfer it back to you.
***
#### Call Park Notification
**Call Park Notification** provides a **visual alert** on the SNOM IP phone when a call is parked for a user.
* The phone displays an on-screen notification
* Keys or indicators highlight the parked call
* The user can retrieve the call by pressing the corresponding button
This eliminates the need to manually dial retrieval codes.
***
#### Retrieve Park
A parked call can be retrieved by dialing the **Call Park Retrieve Feature Access Code**, followed by the extension number where the call is parked.
**Typical use cases:**
* Retrieve a call parked on your own extension
* Retrieve a call parked on a colleague’s extension, then transfer the call or notify them
> **Note:** When Enhanced Call Park is enabled, retrieval is typically performed using a **dedicated soft key** rather than dialing a FAC.
***
#### Recall
The **Recall** feature ensures that parked calls are not left unanswered.
* You can configure:
* The **recall destination** (the parking user or a specified number)
* The **recall timer**
* If a parked call is not retrieved within the configured time, the PBX automatically recalls the call to the defined destination.
**Example:**\
If the recall timer is set to **30 seconds**, and no one retrieves the call within that time, the PBX recalls the call to the original parking user (or the configured recall destination).
***
### Configure Visual Park Using BLF
To enable **Visual Call Park** on a SNOM IP phone, you must configure a **BLF key** during phone provisioning.
#### Configure the BLF key
1. During the SNOM phone provisioning process, open the **BLF** tab.
2. From the BLF function list, select **Visual Park**, as shown in the screenshot below.
3. Save the configuration and provision (or reprovision) the phone.
#### Result after provisioning
* Once the phone is successfully provisioned:
* The BLF key is displayed on the phone with the **Visual Park** label.
* The user can park and retrieve calls using this key without dialing Feature Access Codes (FACs).
> **Note:**\
> BLF configuration changes take effect only after the phone is provisioned or reprovisioned.
***
### Parking a Call
If **James** wants to park a call for his colleague whose extension number is **103**, he can do so using the **Park** key, without dialing any Feature Access Codes (FACs).
#### Steps
1. While on an active call, James presses the **Park** key.
2. When prompted, he enters the destination extension number (`103`).
3. James presses **OK** to confirm.
The IP phone parks the call on **extension 103**.
***
### Group Call Park
Group Call Park allows a user to park a call to a **Call Park group**, making the call available for retrieval by any member of that group.
#### Configure a Call Park Group
1. Sign in to the PortSIP PBX Web Portal as the **Tenant Admin**.
2. Navigate to **Advanced Services > Call Park**.
3. Follow the [configuration guide](/portsip-communications-solution/portsip-pbx-administration-guide/14-call-parking.md) to create a Call Park group.
**Example configuration:**\
Extensions **101**, **102**, **103**, **104**, and **105** are members of the same Call Park group.
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#### Park a Call to the Group
In this example:
* **James** has extension **101**
* James is on an active call with **extension 106**
To park the call to the Call Park group:
1. While on the active call, James presses the **Call Park** key on his IP phone (as shown in the screenshot below).
2. The IP phone parks the call to the Call Park group automatically.
#### Call behavior
* The call is parked using the group hunting logic.
* **All members of the Call Park group** receive a parked-call alert notification.
* Any group member can retrieve the parked call using their device’s parked-call button or retrieval method.
> **Result:**\
> James does not need to remember or dial any Feature Access Codes (FACs). Group call parking is completed with a single key press.
***
### Retrieve a Parked Call
When an extension receives a notification indicating that a call has been parked for that user, the **BLF key lights up in green**, signaling that a parked call is available.
#### Retrieve the call
1. The user presses the **green-lit BLF key** on the IP phone (as shown in the screenshot below).
2. The phone displays a list of **parked calls** on the screen.
3. The user selects the desired parked call and presses the **Retrieve** button.
The call is immediately connected to the user.