Using Enhanced Call Park on Yealink IP Phones
This article explains how to use PortSIP PBX’s enhanced call park feature with Yealink IP phones, providing a streamlined call parking experience with visual notifications and one-touch actions.
Supported Yealink IP Phone Models
T3x series, download the firmware:
T4x series, download the firmware:
T5x series, download the firmware:
T7x, T8x serries, download the firmware from Yealink website.
Application Scenarios
Enhanced Call Park
Enhanced Call Park improves the traditional call park experience by replacing manual Feature Access Code (FAC) dialing with dedicated Park and Retrieve soft keys on Yealink IP phones.
When integrated with PortSIP PBX, Enhanced Call Park provides:
One-touch call parking and retrieval
Visual call park notifications
Seamless interaction with PortSIP’s advanced call park features
Call Park
The Call Park service allows users to temporarily place a call on hold and retrieve it later from the same or another extension.
Typical use case: You are on an active call and need to move to another location. You park the call and retrieve it once you reach your destination.
Group Call Park
Group Call Park uses a hunting mechanism to park calls against an available member of a configured Call Park group, rather than only the original parking user.
Typical use case: If you and your colleagues are in the same Call Park group, a parked call may be placed on a colleague’s line. That colleague can retrieve the call and either handle it directly or transfer it back to you.
Call Park Notification
Call Park Notification provides a visual alert on Yealink IP phones when a call is parked for a user.
The phone displays an on-screen notification
Line keys or indicators light up
The user can retrieve the call by pressing the corresponding soft key
This removes the need to dial retrieval codes.
Retrieve Park
A parked call can be retrieved by dialing the Call Park Retrieve Feature Access Code, followed by the extension number where the call is parked.
Typical use cases:
Retrieve a call parked on your own extension
Retrieve a call parked on a colleague’s extension, then transfer the call or notify them
Note: When Enhanced Call Park is enabled, retrieval is typically performed using a dedicated soft key instead of dialing a FAC.
Recall
The Recall feature ensures parked calls are not left unanswered.
You can configure:
The recall destination (parking user or a specified number)
The recall timer
If the parked call is not retrieved within the configured time, the PBX automatically recalls the call to the defined destination.
Example: If the recall timer is set to 30 seconds, and no one retrieves the call within that time, the PBX recalls the call to the original parking user (or the configured recall destination).
Configuring Soft Keys for Visual Park
When provisioning an IP phone, configure BLF keys for Visual Call Park and Visual Group Park to enable one-touch call parking and retrieval.
How it works
During the IP phone provisioning process, assign BLF keys to:
Visual Park
Visual Group Park
After the phone is successfully provisioned:
The BLF keys display the labels “Visual Park” and “Visual Group Park”
These keys allow users to park and retrieve calls visually, without dialing Feature Access Codes (FACs)
Example
In the example shown:
User James has extension 101
BLF keys have been configured for Visual Park and Visual Group Park
The phone displays the corresponding labels, allowing James to manage parked calls directly from the phone interface
Parking a Call
If James wants to park a call for his colleague whose extension number is 103, he can do so using the Visual Park key—without dialing any Feature Access Codes (FACs).
Steps
While on an active call, James presses the configured Visual Park key.
When prompted, he enters the destination extension number (
103).James presses OK.
The IP phone parks the call on extension 103.
Result
The call is successfully parked on extension 103.
James does not need to remember or dial the call park FAC.
The operation is completed quickly using on-screen prompts.
Group Call Park
Group Call Park allows a user to park a call to a Call Park group, making the call available for retrieval by any member of that group.
Configure a Call Park Group
Sign in to the PortSIP PBX Web Portal as the Tenant Admin.
Navigate to Advanced Services > Call Park.
Follow the configuration guide to create a Call Park group.
Example configuration: Extensions 101, 102, 103, 104, and 105 are members of the same Call Park group.
Park a Call to the Group
In this example:
James has extension 101
James is on an active call with extension 102
To park the call to the Call Park group:
While on the active call, James presses the Group Park key on his IP phone.
The IP phone parks the call to the Call Park group automatically.
Call behavior
As shown on the IP phone screen in the screenshot above, pressing the Group Park key parks the call to the group.
All members of the Call Park group receive a parked-call alert notification.
Any group member can retrieve the parked call using their device’s parked-call button or retrieval method.
Result: James does not need to remember or dial any Feature Access Codes (FACs). Group call parking is completed with a single key press, providing a faster and more user-friendly experience.
Retrieve a Parked Call
In this example, Alice is on a call with Bob. Bob parks the call on James’s extension (101).
Visual notification
On James’s IP phone, a Retrieve label is displayed on the screen (as shown in the screenshot below), indicating that a call has been parked on his extension.
Retrieve the call
James presses the Retrieve soft key on his IP phone.
The call is immediately connected to James.
Result: James retrieves the parked call with a single key press and does not need to remember or dial any Feature Access Codes (FACs).
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