# Using Enhanced Call Park on Dinstar IP Phones
This article explains how to use **PortSIP PBX’s enhanced call park feature** with **Dinstar IP phones**, providing a simplified call parking experience with visual notifications and one-touch operations.
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### Supported Dinstar IP Phone Models
* **Models:** C60, C61, C62, C63, C64, C66
* **Minimum firmware versions:**
* `2.x.6.9.7`, or
* `2.x.11.9.7`
***
### Application Scenarios
#### Enhanced Call Park
**Enhanced Call Park** improves the traditional call park experience by replacing manual Feature Access Code (FAC) dialing with **dedicated Park and Retrieve soft keys** on Dinstar IP phones.
When integrated with PortSIP PBX, Enhanced Call Park provides:
* One-touch call parking and retrieval
* Visual notifications for parked calls
* Access to additional enhanced call park features supported by PortSIP PBX
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#### Call Park
The **Call Park** service allows users to temporarily suspend an active call and retrieve it later from the same extension or from another extension.
**Typical use case:**\
You are on an active call and need to move to a different location. You park the call and retrieve it once you reach your destination.
***
#### Group Call Park
**Group Call Park** introduces a hunting mechanism that parks a call against an **available member of a configured Call Park group**, rather than only the user who initiated the park.
**Typical use case:**\
If you and your colleagues belong to the same Call Park group, a parked call may be placed on a colleague’s line. That colleague can retrieve the call, continue the conversation, or transfer it back to you.
***
#### Call Park Notification
**Call Park Notification** provides a **visual alert** on the Dinstar IP phone when a call is parked for a user.
* The phone displays an on-screen notification
* Keys or indicators light up
* The user retrieves the call by pressing the corresponding button
This eliminates the need to manually dial retrieval codes.
***
#### Retrieve Park
A parked call can be retrieved by dialing the **Call Park Retrieve Feature Access Code**, followed by the extension number where the call is parked.
**Typical use cases:**
* Retrieve a call parked on your own extension
* Retrieve a call parked on a colleague’s extension, then transfer the call or notify them
> **Note:** When Enhanced Call Park is enabled, retrieval is typically performed using a **dedicated soft key** instead of dialing a FAC.
***
#### Recall
The **Recall** feature ensures that parked calls are not left unanswered indefinitely.
* You can configure:
* The **recall destination** (the parking user or a specified number)
* The **recall timer**
* If a parked call is not retrieved within the configured time, the PBX automatically recalls the call to the defined destination.
**Example:**\
If the recall timer is set to **30 seconds**, and no one retrieves the call within that time, the PBX recalls the call to the original parking user (or the configured recall destination).
***
### Configuring a Soft Key for Visual Park
When provisioning an IP phone, you can assign a **soft key** to **Visual Call Park** to enable one-touch call parking and retrieval.
#### How it works
* During the IP phone provisioning process, configure a soft key with the **Visual Park** function.
* After the phone is successfully provisioned:
* The soft key displays the label **“Visual Park”**
* The user can park and retrieve calls without dialing any Feature Access Codes (FACs)
#### Example
In the example shown:
* User **James** has extension **103**
* A soft key is configured with the **Visual Park** function
* The IP phone displays the **Visual Park** label, allowing James to manage parked calls directly from the phone interface
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### Parking a Call
If **James** wants to park a call for his colleague whose extension number is **105**, he can do so using the **Visual Park** key—without dialing any Feature Access Codes (FACs).
#### Park a call to a specific extension
1. While on an active call, James presses the configured **Visual Park** key.
2. When prompted, he enters the destination extension number (`105`).
3. James presses the **Visual Park** soft key again to confirm.
The IP phone parks the call on **extension 105**.
> **Result:**\
> James does not need to remember or dial the call park FAC. The entire operation is completed using the Visual Park key.
***
### Group Call Park
Group Call Park allows a user to park a call to a **Call Park group**, making the call available for retrieval by any member of the group.
#### Prerequisites: Configure a Call Park Group
1. Sign in to the PortSIP PBX Web Portal as the **Tenant Admin**.
2. Navigate to **Advanced Services > Call Park**.
3. Follow the [configuration guide](/portsip-communications-solution/portsip-pbx-administration-guide/14-call-parking.md) to create a Call Park group.
**Example configuration:**\
Extensions **101**, **102**, **103**, **104**, and **105** are members of the same Call Park group.
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#### Park a call to the Call Park group
If **James** (extension **103**) wants to park a call to the Call Park group:
1. While on an active call, James presses the configured **Visual Park** key **twice**.
2. The IP phone automatically parks the call to the Call Park group.
#### Call behavior
* The call is parked using the group hunting logic.
* **All members of the Call Park group** receive a parked-call alert notification.
* Any group member can retrieve the call using their device’s parked-call button or retrieval method.
> **Result:**\
> James does not need to remember or dial the FAC for Group Call Park. The Visual Park key provides a simple, one-touch experience.
***
### Retrieve a Parked Call
In this example, **Alice** is on a call with **Bob**. Bob parks the call on **James’s extension (103)** using the **Visual Park** key.
#### Visual notification
* On James’s IP phone, the **Visual Park** soft key **flashes red**, indicating that a call has been parked on his extension.
#### Retrieve the call
1. James presses the **flashing Visual Park** soft key.
2. The call is immediately connected to James.
> **Result:**\
> James retrieves the parked call with a single key press and does **not** need to remember or dial any Feature Access Codes (FACs).
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