> For the complete documentation index, see [llms.txt](https://support.portsip.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.portsip.com/portsip-communications-solution/portsip-pbx-administration-guide/14-call-parking/using-enhanced-call-park-on-grandstream-ip-phones.md).
# Using Enhanced Call Park on Grandstream IP Phones
This article explains how to use **PortSIP PBX’s enhanced call park feature** with **Grandstream IP phones**, providing a streamlined call parking experience with visual notifications and one-touch actions.
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### Supported Grandstream IP Phone Models
#### GRP 260x Series
* **Models:** 2601, 2602, 2603, 2604
* **Minimum firmware version:** 1.0.5.68
#### GRP 26xx Series
* **Models:** 2610, 2611, 2612, 2613, 2614, 2615, 2616, 2624, 2634, 2636, 2650, 2670
* **Minimum firmware version:** 1.0.13.13
***
### Application Scenarios
#### Enhanced Call Park
**Enhanced Call Park** improves the traditional call park experience by replacing manual Feature Access Code (FAC) dialing with **dedicated Park and Retrieve soft keys** on Grandstream IP phones.
When integrated with PortSIP PBX, Enhanced Call Park provides:
* One-touch call parking and retrieval
* Visual notifications for parked calls
* Seamless interaction with PortSIP’s advanced call park features
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#### Call Park
The **Call Park** service allows users to temporarily place a call on hold and retrieve it later from the same extension or a different extension.
**Typical use case:**\
You are on an active call and need to move to another location. You park the call and retrieve it once you reach your destination.
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#### Group Call Park
**Group Call Park** introduces a hunting mechanism that parks a call against an **available member of a configured Call Park group**, rather than only the user who initiated the park.
**Typical use case:**\
If you and your colleagues belong to the same Call Park group, a parked call may be placed on a colleague’s line. That colleague can retrieve the call, handle it directly, or transfer it back to you.
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#### Call Park Notification
**Call Park Notification** provides a **visual alert** on the IP phone when a call is parked for a user.
* The phone displays an on-screen notification
* Indicators or keys light up
* The user can retrieve the call by pressing the corresponding button
This eliminates the need to manually dial retrieval codes.
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#### Retrieve Park
A parked call can be retrieved by dialing the **Call Park Retrieve Feature Access Code**, followed by the extension number where the call is parked.
**Typical use cases:**
* Retrieve a call parked on your own extension
* Retrieve a call parked on a colleague’s extension, then transfer the call or notify them
> **Note:** When Enhanced Call Park is enabled, retrieval is typically performed using a **dedicated soft key** rather than dialing a FAC.
***
#### Recall
The **Recall** feature ensures that parked calls are not left unanswered indefinitely.
* You can configure:
* The **recall destination** (the parking user or a specified number)
* The **recall timer**
* If a parked call is not retrieved within the configured time, the PBX automatically recalls the call to the defined destination.
**Example:**\
If the recall timer is set to **30 seconds** and no one retrieves the parked call within that time, the PBX recalls the call to the original parking user (or the configured recall destination).
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### Parking a Call
If **James** wants to park a call for his colleague whose extension number is **103**, he can do so using the **Call Park** key—without dialing any Feature Access Codes (FACs).
#### Steps
1. While on an active call, James presses the **Call Park** key.
2. When prompted, he enters the destination extension number (`103`).
3. James presses the **Park** key to confirm.
The IP phone parks the call on **extension 103**.
***
### Group Call Park
Group Call Park allows a user to park a call to a **Call Park group**, making the call available for retrieval by any member of that group.
#### Configure a Call Park Group
1. Sign in to the PortSIP PBX Web Portal as the **Tenant Admin**.
2. Navigate to **Advanced Services > Call Park**.
3. Follow the [configuration guide](/portsip-communications-solution/portsip-pbx-administration-guide/14-call-parking.md) to create a Call Park group.
**Example configuration:**\
Extensions **1001**, **1002**, **1003**, **1004**, and **1005** are members of the same Call Park group.
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#### Park a Call to the Group
In this example:
* **James** has extension **1003**
* James is on an active call with **extension 1004**
To park the call to the Call Park group:
1. While on the active call, James presses the **Call Park** key on his IP phone.
2. As shown on the IP phone screen in the screenshot below, James then presses the **GPark** key.
3. The IP phone parks the call to the Call Park group automatically.
#### Call behavior
* The call is parked using the group hunting logic.
* **All members of the Call Park group** receive a parked-call alert notification.
* Any group member can retrieve the parked call using their device’s parked-call button or retrieval method.
> **Result:**\
> James does not need to remember or dial any Feature Access Codes (FACs). Group call parking is completed using on-screen keys, providing a faster and more user-friendly experience.
***
### Retrieve a Parked Call
In this example, **Alice** is on a call with **Bob**. Bob parks the call on **James’s extension (1003)**.
#### Visual notification
* On James’s IP phone, a **Retrieve** label is displayed on the screen (as shown in the screenshot below), indicating that a call has been parked on his extension.
#### Retrieve the call
1. James presses the **RetrievePark** soft key on his IP phone.
2. The call is immediately connected to James.
> **Result:**\
> James retrieves the parked call with a single key press and does **not** need to remember or dial any Feature Access Codes (FACs).