Using Enhanced Call Park on Htek IP Phones
This article explains how to use PortSIP PBX’s enhanced call park feature with Htek IP phones, providing a simplified and efficient call parking experience with visual notifications and one-touch operations.
Supported Htek IP Phone Models
Models
UCxxx series
Firmware Requirements
Firmware version V2.42.6.6.1R22 or later
Application Scenarios
Enhanced Call Park
Enhanced Call Park improves the traditional call park experience by replacing manual Feature Access Code (FAC) dialing with a dedicated Park and Retrieve key on Htek IP phones.
When integrated with PortSIP PBX, Enhanced Call Park provides:
One-touch call parking and retrieval
Visual notifications for parked calls
Access to additional enhanced call park capabilities provided by PortSIP PBX
Call Park
The Call Park service allows users to temporarily suspend an active call and retrieve it later from the same extension or from another extension.
Typical use case: You are on an active call and need to move to another location. You park the call and retrieve it once you reach your destination.
Group Call Park
Group Call Park uses a hunting mechanism to park a call against an available member of a configured Call Park group, rather than only the user who initiated the park.
Typical use case: If you and your colleagues are members of the same Call Park group, a parked call may be placed on a colleague’s line. That colleague can retrieve the call, handle it directly, transfer it back to you, or notify you after retrieval.
Call Park Notification
Call Park Notification provides a visual alert on the Htek IP phone when a call is parked for a user.
The phone displays an on-screen notification
Indicators or keys highlight the parked call
The user retrieves the call by pressing the corresponding button
This eliminates the need to manually dial retrieval codes.
Retrieve Park
A parked call can be retrieved by dialing the Call Park Retrieve Feature Access Code, followed by the extension number where the call is parked.
Typical use cases:
Retrieve a call parked on your own extension
Retrieve a call parked on a colleague’s extension, then transfer the call or notify them
Note: When Enhanced Call Park is enabled, retrieval is typically performed using a dedicated key rather than dialing a FAC.
Recall
The Recall feature ensures that parked calls are not left unanswered.
You can configure:
The recall destination (the parking user or a specified number)
The recall timer
If a parked call is not retrieved within the configured time, the PBX automatically recalls the call to the defined destination.
Example: If the recall timer is set to 30 seconds and no one retrieves the call within that time, the PBX recalls the call to the original parking user (or the configured recall destination).
Provisioning IP Phones
Once an IP phone is successfully provisioned, the PortSIP PBX Enhanced Call Park feature is automatically activated on the device.
Note: Ensure the IP phone model and firmware version meet the supported requirements for Enhanced Call Park to function correctly.
Parking a Call
If James wants to park a call for his colleague whose extension number is 104, he can do so using the on-screen keys—without dialing any Feature Access Codes (FACs).
Steps
While on an active call, James presses the More button on the IP phone (as shown in the screenshot below).
On the next screen, James presses the DPark button.
When prompted, James enters the destination extension number (
104).James presses the DPark button again to confirm.
The IP phone parks the call on extension 104
Group Call Park
Group Call Park allows a user to park a call to a Call Park group, making the call available for retrieval by any member of that group.
Prerequisites: Configure a Call Park Group
Sign in to the PortSIP PBX Web Portal as the Tenant Admin.
Navigate to Advanced Services > Call Park.
Follow the configuration guide to create a Call Park group.
Example configuration: Extensions 101, 102, 103, 104, and 105 are members of the same Call Park group.
Park a Call to the Group
In this example, James (extension 103) wants to park an active call to the Call Park group.
While on the active call, James presses the More button on his IP phone.
James then presses the GPark button.
The IP phone parks the call to the Call Park group automatically.
Call behavior
The call is parked using the group hunting mechanism.
All members of the Call Park group receive a parked-call alert notification.
Any group member can retrieve the parked call using their device’s parked-call button or retrieval method.
Result: James does not need to remember or dial any Feature Access Codes (FACs). Group call parking is completed using on-screen keys, providing a faster and more user-friendly experience.
Retrieve Call
Once an IP Phone receives a park call/group park call notification, it will display the information like the screenshot below, simply by pressing the Retrieve button to retrieRetrieve a Parked Call
When an IP phone receives a Call Park or Group Call Park notification, it displays the parked call information on the screen (as shown in the screenshot below).
To retrieve the call, simply press the Retrieve button.
Last updated