# Using Enhanced Call Park on Htek IP Phones This article explains how to use **PortSIP PBX’s enhanced call park feature** with **Htek IP phones**, providing a simplified and efficient call parking experience with visual notifications and one-touch operations. *** ### Supported Htek IP Phone Models #### Models * UCxxx series #### Firmware Requirements * Firmware version V2.42.6.6.1R22 or later *** ### Application Scenarios #### Enhanced Call Park **Enhanced Call Park** improves the traditional call park experience by replacing manual Feature Access Code (FAC) dialing with a **dedicated Park and Retrieve key** on Htek IP phones. When integrated with PortSIP PBX, Enhanced Call Park provides: * One-touch call parking and retrieval * Visual notifications for parked calls * Access to additional enhanced call park capabilities provided by PortSIP PBX *** #### Call Park The **Call Park** service allows users to temporarily suspend an active call and retrieve it later from the same extension or from another extension. **Typical use case:**\ You are on an active call and need to move to another location. You park the call and retrieve it once you reach your destination. *** #### Group Call Park **Group Call Park** uses a hunting mechanism to park a call against an **available member of a configured Call Park group**, rather than only the user who initiated the park. **Typical use case:**\ If you and your colleagues are members of the same Call Park group, a parked call may be placed on a colleague’s line. That colleague can retrieve the call, handle it directly, transfer it back to you, or notify you after retrieval. *** #### Call Park Notification **Call Park Notification** provides a **visual alert** on the Htek IP phone when a call is parked for a user. * The phone displays an on-screen notification * Indicators or keys highlight the parked call * The user retrieves the call by pressing the corresponding button This eliminates the need to manually dial retrieval codes. *** #### Retrieve Park A parked call can be retrieved by dialing the **Call Park Retrieve Feature Access Code**, followed by the extension number where the call is parked. **Typical use cases:** * Retrieve a call parked on your own extension * Retrieve a call parked on a colleague’s extension, then transfer the call or notify them > **Note:** When Enhanced Call Park is enabled, retrieval is typically performed using a **dedicated key** rather than dialing a FAC. *** #### Recall The **Recall** feature ensures that parked calls are not left unanswered. * You can configure: * The **recall destination** (the parking user or a specified number) * The **recall timer** * If a parked call is not retrieved within the configured time, the PBX automatically recalls the call to the defined destination. **Example:**\ If the recall timer is set to **30 seconds** and no one retrieves the call within that time, the PBX recalls the call to the original parking user (or the configured recall destination). *** ### Provisioning IP Phones Once an IP phone is successfully provisioned, the **PortSIP PBX Enhanced Call Park** feature is automatically activated on the device. > **Note:**\ > Ensure the IP phone model and firmware version meet the supported requirements for Enhanced Call Park to function correctly. *** ### Parking a Call If **James** wants to park a call for his colleague whose extension number is **104**, he can do so using the on-screen keys—without dialing any Feature Access Codes (FACs).

#### Steps 1. While on an active call, James presses the **More** button on the IP phone (as shown in the screenshot below). 2. On the next screen, James presses the **DPark** button.

3. When prompted, James enters the destination extension number (`104`). 4. James presses the **DPark** button again to confirm. The IP phone parks the call on **extension 104**

*** ### Group Call Park Group Call Park allows a user to park a call to a **Call Park group**, making the call available for retrieval by any member of that group. #### Prerequisites: Configure a Call Park Group 1. Sign in to the PortSIP PBX Web Portal as the **Tenant Admin**. 2. Navigate to **Advanced Services > Call Park**. 3. Follow the [configuration guide](https://support.portsip.com/portsip-communications-solution/portsip-pbx-administration-guide/14-call-parking) to create a Call Park group. **Example configuration:**\ Extensions **101**, **102**, **103**, **104**, and **105** are members of the same Call Park group. *** #### Park a Call to the Group In this example, **James** (extension **103**) wants to park an active call to the Call Park group. 1. While on the active call, James presses the **More** button on his IP phone. 2. James then presses the **GPark** button. 3. The IP phone parks the call to the Call Park group automatically. #### Call behavior * The call is parked using the group hunting mechanism. * **All members of the Call Park group** receive a parked-call alert notification. * Any group member can retrieve the parked call using their device’s parked-call button or retrieval method. > **Result:**\ > James does not need to remember or dial any Feature Access Codes (FACs). Group call parking is completed using on-screen keys, providing a faster and more user-friendly experience.

*** ### Retrieve Call Once an IP Phone receives a park call/group park call notification, it will display the information like the screenshot below, simply by pressing the Retrieve button to retrieRetrieve a Parked Call When an IP phone receives a **Call Park** or **Group Call Park** notification, it displays the parked call information on the screen (as shown in the screenshot below). To retrieve the call, simply press the **Retrieve** button.