Using Enhanced Call Park on Dinstar IP Phones
This article explains how to use PortSIP PBX’s enhanced call park feature with Dinstar IP phones, providing a simplified call parking experience with visual notifications and one-touch operations.
Supported Dinstar IP Phone Models
Models: C60, C61, C62, C63, C64, C66
Minimum firmware versions:
2.x.6.9.7, or2.x.11.9.7
Application Scenarios
Enhanced Call Park
Enhanced Call Park improves the traditional call park experience by replacing manual Feature Access Code (FAC) dialing with dedicated Park and Retrieve soft keys on Dinstar IP phones.
When integrated with PortSIP PBX, Enhanced Call Park provides:
One-touch call parking and retrieval
Visual notifications for parked calls
Access to additional enhanced call park features supported by PortSIP PBX
Call Park
The Call Park service allows users to temporarily suspend an active call and retrieve it later from the same extension or from another extension.
Typical use case: You are on an active call and need to move to a different location. You park the call and retrieve it once you reach your destination.
Group Call Park
Group Call Park introduces a hunting mechanism that parks a call against an available member of a configured Call Park group, rather than only the user who initiated the park.
Typical use case: If you and your colleagues belong to the same Call Park group, a parked call may be placed on a colleague’s line. That colleague can retrieve the call, continue the conversation, or transfer it back to you.
Call Park Notification
Call Park Notification provides a visual alert on the Dinstar IP phone when a call is parked for a user.
The phone displays an on-screen notification
Keys or indicators light up
The user retrieves the call by pressing the corresponding button
This eliminates the need to manually dial retrieval codes.
Retrieve Park
A parked call can be retrieved by dialing the Call Park Retrieve Feature Access Code, followed by the extension number where the call is parked.
Typical use cases:
Retrieve a call parked on your own extension
Retrieve a call parked on a colleague’s extension, then transfer the call or notify them
Note: When Enhanced Call Park is enabled, retrieval is typically performed using a dedicated soft key instead of dialing a FAC.
Recall
The Recall feature ensures that parked calls are not left unanswered indefinitely.
You can configure:
The recall destination (the parking user or a specified number)
The recall timer
If a parked call is not retrieved within the configured time, the PBX automatically recalls the call to the defined destination.
Example: If the recall timer is set to 30 seconds, and no one retrieves the call within that time, the PBX recalls the call to the original parking user (or the configured recall destination).
Configuring a Soft Key for Visual Park
When provisioning an IP phone, you can assign a soft key to Visual Call Park to enable one-touch call parking and retrieval.
How it works
During the IP phone provisioning process, configure a soft key with the Visual Park function.
After the phone is successfully provisioned:
The soft key displays the label “Visual Park”
The user can park and retrieve calls without dialing any Feature Access Codes (FACs)
Example
In the example shown:
User James has extension 103
A soft key is configured with the Visual Park function
The IP phone displays the Visual Park label, allowing James to manage parked calls directly from the phone interface
Parking a Call
If James wants to park a call for his colleague whose extension number is 105, he can do so using the Visual Park key—without dialing any Feature Access Codes (FACs).
Park a call to a specific extension
While on an active call, James presses the configured Visual Park key.
When prompted, he enters the destination extension number (
105).James presses the Visual Park soft key again to confirm.
The IP phone parks the call on extension 105.
Result: James does not need to remember or dial the call park FAC. The entire operation is completed using the Visual Park key.
Group Call Park
Group Call Park allows a user to park a call to a Call Park group, making the call available for retrieval by any member of the group.
Prerequisites: Configure a Call Park Group
Sign in to the PortSIP PBX Web Portal as the Tenant Admin.
Navigate to Advanced Services > Call Park.
Follow the configuration guide to create a Call Park group.
Example configuration: Extensions 101, 102, 103, 104, and 105 are members of the same Call Park group.
Park a call to the Call Park group
If James (extension 103) wants to park a call to the Call Park group:
While on an active call, James presses the configured Visual Park key twice.
The IP phone automatically parks the call to the Call Park group.
Call behavior
The call is parked using the group hunting logic.
All members of the Call Park group receive a parked-call alert notification.
Any group member can retrieve the call using their device’s parked-call button or retrieval method.
Result: James does not need to remember or dial the FAC for Group Call Park. The Visual Park key provides a simple, one-touch experience.
Retrieve a Parked Call
In this example, Alice is on a call with Bob. Bob parks the call on James’s extension (103) using the Visual Park key.
Visual notification
On James’s IP phone, the Visual Park soft key flashes red, indicating that a call has been parked on his extension.
Retrieve the call
James presses the flashing Visual Park soft key.
The call is immediately connected to James.
Result: James retrieves the parked call with a single key press and does not need to remember or dial any Feature Access Codes (FACs).
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