What is the Cloud PBX?

Cloud PBX (Cloud-based Private Branch Exchange) is a virtual PBX system rooted in the internet, which uses a cloud-based service to control and manage calls to and from a business and delivers advanced calling features and unified communications using Voice over Internet Protocol (VoIP) technology.

Traditionally, PBX systems were located on-premises. These machines are big and need their own storage room. They also require significant capital investment, making them out of reach for smaller businesses.

Today, Cloud-hosted PBX systems are a popular business telephone solution for Unified Communications service providers and MSPs.

The advent of the cloud has revolutionized this. A cloud PBX is hosted in secure, remote data centers and delivered via the internet. It offers the same call routing and management features as an on-premises PBX but without the need for costly hardware. Furthermore, cloud PBX solutions are available as a service with flexible plans. This allows smaller businesses to subscribe to the service, avoiding the heavy investment associated with an expensive on-premise system.

Benefits of Cloud PBX

There are many reasons why businesses switch from an on-premises PBX to hosting their business phone system in the cloud.

When comparing the two, you’ll notice that cloud PBXoffers a wealth of features — that’s because there are dozens of unified communications features to implement.

1. Flexibility & remote workers

One of the top reasons to switch to cloud PBX is the flexibility it provides for remote employees.

The VoIP protocol lets employees use an app and immediately have calls forwarded to any number or device, anywhere in the world. All that’s needed is a cloud PBX provider and reliable internet. This accomplishes what an on-premises PBX typically can’t.

2. Easy setup & maintenance

Another big plus is the fast setup with minimal maintenance. Cloud PBXs can deploy in days without on-site infrastructure. You don’t need to hire dedicated staff to manage changes or troubleshoot issues.

The cloud-based nature makes the whole system simpler to implement & maintain.

3. Better customization & control

With a cloud PBX, call settings and routing can be adjusted instantly. Features like call forwarding, meeting lines, caller ID, and voicemail to SMS are easily toggled on/off. The days of calling the phone company for changes are over — cloud platforms put businesses in charge.

4. Cost efficiencies

The relatively low cost of cloud PBX is often the most attractive feature for businesses. With cloud PBX, you don’t have to pay large upfront expenses to purchase and set up hardware. Instead, you can pay monthly for the number of seats actually needed for the business, which can be substantially cheaper over the long run.

Cloud PBX service providers also take care of maintenance and updates, which saves you the extra expense there, as well as ensuring that all your users are working from exactly the same version of the software. This helps your IT team happy (and the cost savings will keep your Finance team happy).

5. Enhanced reliability & redundancy

Arguably the most crucial benefit is reliability.

Since cloud PBX isn’t tied to physical wiring or an on-site box, many infrastructure failure points are avoided. With built-in failover and interconnected data centers, cloud PBX offers redundancy that keeps companies running smoothly.

For businesses, increased reliability is arguably the most crucial benefit.

Even in the event of a critical situation requiring evacuation, you can configure the VoIP phone system for remote employees to alert customers with timely messages, forward calls to voicemail, or even forward calls to cell phones.

6. Call security and encryption

The calls transmit call data packets between the cloud PBX and IP phones/PC app/mobile app.

Leading business VoIP providers encrypt these voice packets using Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), making it nearly impossible for data to be intercepted. Encryption secures all call data without impacting voice quality.

Making the switch from legacy to cloud PBX

Switching from legacy solutions to a cloud PBX phone system

Cloud PBX serves as an affordable alternative to traditional business PBX phone systems, enabling seamless communication across various office locations using a multitude of devices.

If you find yourself weary of costly, outdated phone solutions that drain your IT resources, it might be the right moment to transition your communication systems to the cloud. Delivered via the internet, this service offers enhanced flexibility, efficiency, and cost-effectiveness.

Virtual PBX benefits start with cost savings

Businesses of all sizes can now experience using an advanced internet-powered communications system through a simple subscription. . In contrast to the traditional PBX, a cloud PBX phone system is significantly more cost-efficient, largely due to its incorporation of Voice over Internet Protocol (VoIP) technology. As VoIP calls are transmitted via the internet, businesses can avoid the international calling fees typically levied by carriers, resulting in substantial operational cost savings.

What else can you expect from cloud PBX providers?

Transitioning to the cloud not only enables seamless communication across various time zones and locations, irrespective of the device used, but also offers the convenience of a centralized business number for all your office locations. You can easily assign extensions to different departments as needed.

Incoming calls are managed by a highly customizable automated attendant that can instantly redirect calls to the appropriate party. With the right configurations, you can utilize advanced call forwarding features to direct calls straight to voicemail or to your mobile device, ensuring that your employees never miss important messages, even during holidays or while on the move.

Furthermore, customers are relieved from the burden of memorizing multiple phone numbers or extensions. There’s no need for you to disclose your personal mobile number to remain reachable when you’re away from the office.

Subscribing to a cloud PBX service streamlines maintenance and troubleshooting processes. Unlike traditional phone services that require dedicated staff to manage infrastructure and hardware, the cloud PBX upkeep is handled by the provider at an offsite location, promising enhanced security and uptime. Your communication system doesn’t need to go offline for repairs or updates, and any technical issues or glitches can be resolved simply by alerting your provider, who typically offers round-the-clock technical assistance or customer care services.

Lastly, cloud PBX offers high scalability. As your business grows, your cloud PBX phone system can expand accordingly. You only need to contact your provider when you need to add more phone lines to your subscription. Extensions can be added or removed via your online dashboard, and every setting can be adjusted to meet the evolving needs of your business.

Experience the limitless advantages and benefits of a cloud PBX system by reaching out to a RingCentral solutions specialist today.

PortSIP PBX Solution Has Your Back

When weighing the solution for hosting the Cloud PBX, you have to look at your needs today and tomorrow. You have to ask yourself where you want to be in the next year or two and beyond.

Here at PortSIP, we’ll walk you through everything, including free porting of your existing solution. We’ll help you select the right VoIP desk phones that meet your client's budget and everyday business needs.

In the age of the cloud, you cannot keep inching along with a legacy PBX. Your traditional PBX solution costs you more than it’s saving.

Take advantage of the PortSIP Solution and the freedom to work from anywhere. PortSIP PBX lets you focus on serving your customers, not trying to figure out the system. You can leave the rest to us.

Last updated