# Provision Fanvil DECT IP Phones

### Supported Fanvil DECT IP Phone Models

This guide applies to the following **Fanvil DECT models**:

* **W710D**
* **W710H**

***

### Factory Reset the Fanvil DECT System

It is recommended to factory reset the DECT system before provisioning or upgrading firmware.

#### Reset Using the Hardware Button

1. Press and hold the **Reset** button on the device for **at least 10 seconds**.
2. Release the button.
3. The device will reset and reboot automatically.

***

#### Reset via Web Interface (Alternative Method)

You can also perform a factory reset from the web interface:

1. Sign in to the **Fanvil DECT Manager** web portal.
2. Navigate to **System > Configurations > Reset Devices > Reset**.
3. Click **Reset to Factory Settings**.

***

### Upgrade the DECT Base and Handsets to the Latest Firmware

Before provisioning with PortSIP PBX, ensure that both the **DECT base station** and **handsets** are running the **latest supported firmware**.

<figure><img src="/files/vuPVc6j8ERtmXTVSlfoU" alt=""><figcaption></figcaption></figure>

***

#### Download the Firmware

1. Visit the **official Fanvil website**.
2. Go to **Software**.
3. Select your **Fanvil DECT model**.
4. Download the latest **firmware image file**.

***

#### Upgrade the DECT Base Station Firmware

1. Open a web browser and sign in to the **Fanvil DECT Manager** web interface.
2. Navigate to **System > Upgrade > Software Upgrade > System Image File**.
3. Click **Select**, choose the downloaded firmware image file, then click **Upload**.
4. Wait for the upgrade process to complete. The device may reboot automatically.

<figure><img src="/files/8rwVilN1908Zwt7oOhLq" alt=""><figcaption></figcaption></figure>

***

#### Multiple Base Stations (W710H)

If you are using **Fanvil W710H**:

* Repeat the firmware upgrade process for **each base station** connected to the DECT Manager.

***

#### Upgrade Handset Firmware

Handset firmware can be upgraded using the **same procedure**:

1. Navigate to **System > Upgrade > Software Upgrade > System Image File**.
2. Upload the handset firmware image.
3. Start the upgrade process and allow the handset to reboot if prompted.

> ❗**Important**\
> Before performing the upgrade, ensure the handset is placed in the **charging cradle** and the battery level is **above 50%**.

***

### Add a DECT Phone in PortSIP PBX

Follow the steps below to add a **DECT phone** to **PortSIP PBX**.

#### To add a DECT phone:

1. Sign in to the PortSIP PBX Web Portal.
2. Navigate to **Call Manager > DECT Phones**.
3. Click **Add**.\
   The **Add DECT Phone** window appears.
4. Select the **phone model** and enter the **MAC address** of the DECT base station.
5. Click **OK**.
6. Enter a **descriptive name** for the DECT phone to help identify it easily.
7. In the **Network** field, select the **network interface** the DECT phone will use.
8. In the **Country/Region** field, select the appropriate **country and region**.

   > The selected country/region **must match the configuration of the DECT base station**.
9. Select the **transport protocol** the phone will use to send and receive SIP signaling with the PBX (for example, **UDP**, **TCP**, or **TLS**).
10. If your PBX is deployed in the cloud, enable **Save to RPS**.

<figure><img src="/files/HhbuuKzQCRJXvQ9T31Ds" alt=""><figcaption></figcaption></figure>

***

### Assign Users to Handsets

After adding the DECT phone, you need to assign users to the handsets.

#### To assign users to handsets:

1. Click the **Users** tab.
2. For each handset, select the **user(s)** you want to assign.

<figure><img src="/files/DlviqyXweKXGFyYjAxzi" alt=""><figcaption></figcaption></figure>

***

### Auto-Provision Handsets via RPS

If your PortSIP PBX is deployed in the **cloud** and you enabled **Save to RPS** when configuring the DECT phone in the previous steps, handset provisioning is performed automatically.

With **Save to RPS** enabled:

* The DECT base station downloads its **configuration file** from the vendor’s **Remote Provisioning Server (RPS)**.
* The base station automatically provisions all associated **handsets**.
* All handsets registered to this DECT base station are **automatically registered with PortSIP PBX**, without manual configuration.

***

### Manually Provision Handsets

If your PortSIP PBX is deployed **on-premises without Internet access**, or if you **disabled the Save to RPS option**, you must provision the DECT handsets manually.

#### To manually provision handsets:

1. Sign in to the PortSIP PBX Web Portal.
2. Navigate to **Call Manager > DECT Phones**.
3. **Double-click** the DECT phone you want to provision.
4. **Copy the provisioning URL**.

<figure><img src="/files/qBqtia4JdxF6LiKfCXDd" alt=""><figcaption></figcaption></figure>

***

#### Configure the DECT Base Station

5. Open a web browser and enter the **IP address of the DECT base station**.
6. Sign in to the DECT base station web interface.
7. Navigate to **System > Auto Provision > Static Provisioning Server**.
8. Configure the following fields:
   * **Server Address**: Paste the copied **provisioning URL**
   * **Configuration File Name**: Enter

     ```
     {mac}.cfg
     ```
9. Click **Apply** to save the settings.
10. Click **Auto Provision Now** to start the provisioning process.

***

### Pair the Handset with the DECT Base Station

Follow the steps below to pair a handset with the DECT base station.

#### Step 1: Open the DECT Base Station Web Interface

1. Open a web browser.
2. Enter the **IP address of the DECT base station** to access its web interface.

***

#### Step 2: Add the Handset on the Base Station

1. In the web interface, navigate to **Handset > Maintenance**.
2. Click **Add**.
3. Enter the following handset details:
   * **IPUI** of the handset
   * A **friendly name** to identify the handset
4. Select the corresponding **extension number** for the handset.
5. Click **Confirm** to save the settings.

***

#### Step 3: Verify Country and Region Settings

Ensure that the **Country/Region** selected for the handset (for example, **W601D**) matches the configuration of the DECT base station.

> **Important**\
> If the country or region setting is changed, the system will **restart automatically**.

***

#### Step 4: Connect the Handset to the Base Station

1. On the handset, navigate to **Menu > Networks > Available Networks**.
2. Tap **Scan** to search for available DECT networks.
3. Select the target **base station** from the list.
4. Enter the **password**, then tap **Confirm** to complete the pairing.

<figure><img src="/files/2XqT1SJo01SPQokj9SpH" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.portsip.com/portsip-communications-solution/portsip-pbx-administration-guide/4-phone-device-management/provision-fanvil-dect-ip-phones.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.