> For the complete documentation index, see [llms.txt](https://support.portsip.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.portsip.com/portsip-communications-solution/portsip-pbx-administration-guide/4-phone-device-management/provision-fanvil-dect-ip-phones.md). # Provision Fanvil DECT IP Phones ### Supported Fanvil DECT IP Phone Models This guide applies to the following **Fanvil DECT models**: * **W710D** * **W710H** *** ### Factory Reset the Fanvil DECT System It is recommended to factory reset the DECT system before provisioning or upgrading firmware. #### Reset Using the Hardware Button 1. Press and hold the **Reset** button on the device for **at least 10 seconds**. 2. Release the button. 3. The device will reset and reboot automatically. *** #### Reset via Web Interface (Alternative Method) You can also perform a factory reset from the web interface: 1. Sign in to the **Fanvil DECT Manager** web portal. 2. Navigate to **System > Configurations > Reset Devices > Reset**. 3. Click **Reset to Factory Settings**. *** ### Upgrade the DECT Base and Handsets to the Latest Firmware Before provisioning with PortSIP PBX, ensure that both the **DECT base station** and **handsets** are running the **latest supported firmware**.
*** #### Download the Firmware 1. Visit the **official Fanvil website**. 2. Go to **Software**. 3. Select your **Fanvil DECT model**. 4. Download the latest **firmware image file**. *** #### Upgrade the DECT Base Station Firmware 1. Open a web browser and sign in to the **Fanvil DECT Manager** web interface. 2. Navigate to **System > Upgrade > Software Upgrade > System Image File**. 3. Click **Select**, choose the downloaded firmware image file, then click **Upload**. 4. Wait for the upgrade process to complete. The device may reboot automatically.
*** #### Multiple Base Stations (W710H) If you are using **Fanvil W710H**: * Repeat the firmware upgrade process for **each base station** connected to the DECT Manager. *** #### Upgrade Handset Firmware Handset firmware can be upgraded using the **same procedure**: 1. Navigate to **System > Upgrade > Software Upgrade > System Image File**. 2. Upload the handset firmware image. 3. Start the upgrade process and allow the handset to reboot if prompted. > ❗**Important**\ > Before performing the upgrade, ensure the handset is placed in the **charging cradle** and the battery level is **above 50%**. *** ### Add a DECT Phone in PortSIP PBX Follow the steps below to add a **DECT phone** to **PortSIP PBX**. #### To add a DECT phone: 1. Sign in to the PortSIP PBX Web Portal. 2. Navigate to **Call Manager > DECT Phones**. 3. Click **Add**.\ The **Add DECT Phone** window appears. 4. Select the **phone model** and enter the **MAC address** of the DECT base station. 5. Click **OK**. 6. Enter a **descriptive name** for the DECT phone to help identify it easily. 7. In the **Network** field, select the **network interface** the DECT phone will use. 8. In the **Country/Region** field, select the appropriate **country and region**. > The selected country/region **must match the configuration of the DECT base station**. 9. Select the **transport protocol** the phone will use to send and receive SIP signaling with the PBX (for example, **UDP**, **TCP**, or **TLS**). 10. If your PBX is deployed in the cloud, enable **Save to RPS**.
*** ### Assign Users to Handsets After adding the DECT phone, you need to assign users to the handsets. #### To assign users to handsets: 1. Click the **Users** tab. 2. For each handset, select the **user(s)** you want to assign.
*** ### Auto-Provision Handsets via RPS If your PortSIP PBX is deployed in the **cloud** and you enabled **Save to RPS** when configuring the DECT phone in the previous steps, handset provisioning is performed automatically. With **Save to RPS** enabled: * The DECT base station downloads its **configuration file** from the vendor’s **Remote Provisioning Server (RPS)**. * The base station automatically provisions all associated **handsets**. * All handsets registered to this DECT base station are **automatically registered with PortSIP PBX**, without manual configuration. *** ### Manually Provision Handsets If your PortSIP PBX is deployed **on-premises without Internet access**, or if you **disabled the Save to RPS option**, you must provision the DECT handsets manually. #### To manually provision handsets: 1. Sign in to the PortSIP PBX Web Portal. 2. Navigate to **Call Manager > DECT Phones**. 3. **Double-click** the DECT phone you want to provision. 4. **Copy the provisioning URL**.
*** #### Configure the DECT Base Station 5. Open a web browser and enter the **IP address of the DECT base station**. 6. Sign in to the DECT base station web interface. 7. Navigate to **System > Auto Provision > Static Provisioning Server**. 8. Configure the following fields: * **Server Address**: Paste the copied **provisioning URL** * **Configuration File Name**: Enter ``` {mac}.cfg ``` 9. Click **Apply** to save the settings. 10. Click **Auto Provision Now** to start the provisioning process. *** ### Pair the Handset with the DECT Base Station Follow the steps below to pair a handset with the DECT base station. #### Step 1: Open the DECT Base Station Web Interface 1. Open a web browser. 2. Enter the **IP address of the DECT base station** to access its web interface. *** #### Step 2: Add the Handset on the Base Station 1. In the web interface, navigate to **Handset > Maintenance**. 2. Click **Add**. 3. Enter the following handset details: * **IPUI** of the handset * A **friendly name** to identify the handset 4. Select the corresponding **extension number** for the handset. 5. Click **Confirm** to save the settings. *** #### Step 3: Verify Country and Region Settings Ensure that the **Country/Region** selected for the handset (for example, **W601D**) matches the configuration of the DECT base station. > **Important**\ > If the country or region setting is changed, the system will **restart automatically**. *** #### Step 4: Connect the Handset to the Base Station 1. On the handset, navigate to **Menu > Networks > Available Networks**. 2. Tap **Scan** to search for available DECT networks. 3. Select the target **base station** from the list. 4. Enter the **password**, then tap **Confirm** to complete the pairing.