Provision Fanvil DECT IP Phones

Supported Fanvil DECT IP Phone Models

This guide applies to the following Fanvil DECT models:

  • W710D

  • W710H

Factory Reset the Fanvil DECT System

It is recommended to factory reset the DECT system before provisioning or upgrading firmware.

Reset Using the Hardware Button

  1. Press and hold the Reset button on the device for at least 10 seconds.

  2. Release the button.

  3. The device will reset and reboot automatically.

Reset via Web Interface (Alternative Method)

You can also perform a factory reset from the web interface:

  1. Sign in to the Fanvil DECT Manager web portal.

  2. Navigate to System > Configurations > Reset Devices > Reset.

  3. Click Reset to Factory Settings.

Upgrade the DECT Base and Handsets to the Latest Firmware

Before provisioning with PortSIP PBX, ensure that both the DECT base station and handsets are running the latest supported firmware.

Download the Firmware

  1. Visit the official Fanvil website.

  2. Go to Software.

  3. Select your Fanvil DECT model.

  4. Download the latest firmware image file.

Upgrade the DECT Base Station Firmware

  1. Open a web browser and sign in to the Fanvil DECT Manager web interface.

  2. Navigate to System > Upgrade > Software Upgrade > System Image File.

  3. Click Select, choose the downloaded firmware image file, then click Upload.

  4. Wait for the upgrade process to complete. The device may reboot automatically.

Multiple Base Stations (W710H)

If you are using Fanvil W710H:

  • Repeat the firmware upgrade process for each base station connected to the DECT Manager.

Upgrade Handset Firmware

Handset firmware can be upgraded using the same procedure:

  1. Navigate to System > Upgrade > Software Upgrade > System Image File.

  2. Upload the handset firmware image.

  3. Start the upgrade process and allow the handset to reboot if prompted.

❗Important Before performing the upgrade, ensure the handset is placed in the charging cradle and the battery level is above 50%.

Add a DECT Phone in PortSIP PBX

Follow the steps below to add a DECT phone to PortSIP PBX.

To add a DECT phone:

  1. Sign in to the PortSIP PBX Web Portal.

  2. Navigate to Call Manager > DECT Phones.

  3. Click Add. The Add DECT Phone window appears.

  4. Select the phone model and enter the MAC address of the DECT base station.

  5. Click OK.

  6. Enter a descriptive name for the DECT phone to help identify it easily.

  7. In the Network field, select the network interface the DECT phone will use.

  8. In the Country/Region field, select the appropriate country and region.

    The selected country/region must match the configuration of the DECT base station.

  9. Select the transport protocol the phone will use to send and receive SIP signaling with the PBX (for example, UDP, TCP, or TLS).

  10. If your PBX is deployed in the cloud, enable Save to RPS.

Assign Users to Handsets

After adding the DECT phone, you need to assign users to the handsets.

To assign users to handsets:

  1. Click the Users tab.

  2. For each handset, select the user(s) you want to assign.

Auto-Provision Handsets via RPS

If your PortSIP PBX is deployed in the cloud and you enabled Save to RPS when configuring the DECT phone in the previous steps, handset provisioning is performed automatically.

With Save to RPS enabled:

  • The DECT base station downloads its configuration file from the vendor’s Remote Provisioning Server (RPS).

  • The base station automatically provisions all associated handsets.

  • All handsets registered to this DECT base station are automatically registered with PortSIP PBX, without manual configuration.

Manually Provision Handsets

If your PortSIP PBX is deployed on-premises without Internet access, or if you disabled the Save to RPS option, you must provision the DECT handsets manually.

To manually provision handsets:

  1. Sign in to the PortSIP PBX Web Portal.

  2. Navigate to Call Manager > DECT Phones.

  3. Double-click the DECT phone you want to provision.

  4. Copy the provisioning URL.

Configure the DECT Base Station

  1. Open a web browser and enter the IP address of the DECT base station.

  2. Sign in to the DECT base station web interface.

  3. Navigate to System > Auto Provision > Static Provisioning Server.

  4. Configure the following fields:

    • Server Address: Paste the copied provisioning URL

    • Configuration File Name: Enter

  5. Click Apply to save the settings.

  6. Click Auto Provision Now to start the provisioning process.

Pair the Handset with the DECT Base Station

Follow the steps below to pair a handset with the DECT base station.

Step 1: Open the DECT Base Station Web Interface

  1. Open a web browser.

  2. Enter the IP address of the DECT base station to access its web interface.

Step 2: Add the Handset on the Base Station

  1. In the web interface, navigate to Handset > Maintenance.

  2. Click Add.

  3. Enter the following handset details:

    • IPUI of the handset

    • A friendly name to identify the handset

  4. Select the corresponding extension number for the handset.

  5. Click Confirm to save the settings.

Step 3: Verify Country and Region Settings

Ensure that the Country/Region selected for the handset (for example, W601D) matches the configuration of the DECT base station.

Important If the country or region setting is changed, the system will restart automatically.

Step 4: Connect the Handset to the Base Station

  1. On the handset, navigate to Menu > Networks > Available Networks.

  2. Tap Scan to search for available DECT networks.

  3. Select the target base station from the list.

  4. Enter the password, then tap Confirm to complete the pairing.

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