Ivrs

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Lists virtual receptionists

Retrieve a collection of virtual receptionists.

get

/ivrs

Authorizations

Query parameters

filterstring

Use the filter query parameter to retrieve just a subset of a collection.

searchstring

Use the search query parameter to restrict the results of a request to match a search criterion.

orderbystring

Use the orderby query parameter to specify the sort order of the items returned from server.
The default order is ascending order.

skipinteger · int32

Use the skip query parameter to set the number of items to skip at the start of a collection.

topinteger · int32 · min: 1 · max: 100 · default: 100

Use the top query parameter to specify the page size of the result set.

Responses

application/json

cURL

JavaScript

Python

HTTP

curl -L \
  --url 'https://HOSTNAME:8887/api/ivrs' \
  --header 'Authorization: Bearer YOUR_SECRET_TOKEN'

200

4XX

{
  "count": 100,
  "items": [
    {
      "name": "text",
      "extension_number": "text",
      "id": "NzAwNTUxOTA5NzczMTQ4MTYw"
    }
  ]
}

Create a virtual receptionist.

Add a new virtual receptionist into system.

post

/ivrs

Authorizations

Body

namestring · min: 1 · max: 64required

The name of virtual receptionist.

extension_numberstring · min: 3 · max: 64required

The extension number.

Pattern: [0-9]{3,64}

languagestring

BCP 47 Language Tags (The Internet Best Current Practices (BCP) for language tags). A language tag is composed of a sequence of one or more subtags such as language, region, variant and script subtags. When a language tag is comprised of more than one subtag, the subtag values are separated by the "-" character. You will most commonly find language tags written with 2 subtags - language and region. For example: en-US.

Example: en-US

dtmf_intervalinteger · int32 · min: 1 · default: 2

The time to wait for the next DTMF input.

enable_pinboolean · default: true

Whether the PIN is required for DISA.

pinstring · min: 6 · max: 10required

The PIN number for accessing.
The PIN policies include:

A sequence of numbers 6-10 digits in length.
No repeating numbers (e.g. "111", "222")
No sequential numbers (e.g. "012", "789")

prompt_file_idall of

The unique ID of the file.

transfer_prompt_file_idall of

The unique ID of the file.

timeout_forward_ruleobject

failure_forward_ruleobject

outbound_caller_idsobject[]

A collection of outbound caller IDs.

custom_forward_rulesobject[]

Responses

application/json

cURL

JavaScript

Python

HTTP

curl -L \
  --request POST \
  --url 'https://HOSTNAME:8887/api/ivrs' \
  --header 'Authorization: Bearer YOUR_SECRET_TOKEN' \
  --header 'Content-Type: application/json' \
  --data '{"name":"text","extension_number":"text","language":"en-US","dtmf_interval":2,"enable_pin":true,"pin":"text","prompt_file_id":"NzAwNTUxOTA5NzczMTQ4MTYw","transfer_prompt_file_id":"NzAwNTUxOTA5NzczMTQ4MTYw","timeout_forward_rule":{"timeout":30,"repeat_times":3,"action":"FORWARD_TO_NUMBER"},"failure_forward_rule":{"action":"FORWARD_TO_NUMBER"},"outbound_caller_ids":[{"provider_id":"NzAwNTUxOTA5NzczMTQ4MTYw"}],"custom_forward_rules":[{"office_hours_forward_rule":{"action":"FORWARD_TO_NUMBER"},"non_office_hours_forward_rule":{"action":"FORWARD_TO_NUMBER"},"holidays":["NzAwNTUxOTA5NzczMTQ4MTYw"],"holiday_forward_rule":{"action":"FORWARD_TO_NUMBER"},"office_hours":{"mode":"CUSTOM","monday":{"ranges":[{"from":"09:00","to":"17:00"}]},"tuesday":{"ranges":[{"from":"09:00","to":"17:00"}]},"wednesday":{"ranges":[{"from":"09:00","to":"17:00"}]},"thursday":{"ranges":[{"from":"09:00","to":"17:00"}]},"friday":{"ranges":[{"from":"09:00","to":"17:00"}]},"saturday":{"ranges":[{"from":"09:00","to":"17:00"}]},"sunday":{"ranges":[{"from":"09:00","to":"17:00"}]}}}]}'

201

4XX

{
  "id": "NzAwNTUxOTA5NzczMTQ4MTYw"
}

Retrieve a virtual receptionist

Retrieve virtual receptionists server by it's unique ID.

get

/ivrs/{id}

Authorizations

Path parameters

idstringrequired

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

Responses

application/json

cURL

JavaScript

Python

HTTP

curl -L \
  --url 'https://HOSTNAME:8887/api/ivrs/{id}' \
  --header 'Authorization: Bearer YOUR_SECRET_TOKEN'

200

4XX

{
  "name": "text",
  "extension_number": "text",
  "language": "en-US",
  "dtmf_interval": 2,
  "prompt_file_name": "text",
  "prompt_file_size": 0,
  "prompt_file_url": "/api/blobs/WexWdABcd5D4PDgzTKV3gAAAEu00WcK",
  "transfer_prompt_file_name": "text",
  "transfer_prompt_file_size": 0,
  "transfer_prompt_file_url": "/api/blobs/WexWdABcd5D4PDgzTKV3gAAAEu00WcK",
  "enable_pin": true,
  "pin": "text",
  "id": "NzAwNTUxOTA5NzczMTQ4MTYw",
  "timeout_forward_rule": {
    "timeout": 30,
    "repeat_times": 3,
    "number": "text",
    "action": "FORWARD_TO_NUMBER"
  },
  "failure_forward_rule": {
    "number": "text",
    "action": "FORWARD_TO_NUMBER"
  },
  "outbound_caller_ids": [
    {
      "description": "text",
      "caller_id": "text",
      "provider_id": "NzAwNTUxOTA5NzczMTQ4MTYw"
    }
  ],
  "custom_forward_rules": [
    {
      "user_input": "text",
      "office_hours_forward_rule": {
        "number": "text",
        "action": "FORWARD_TO_NUMBER"
      },
      "non_office_hours_forward_rule": {
        "number": "text",
        "action": "FORWARD_TO_NUMBER"
      },
      "holiday_forward_rule": {
        "number": "text",
        "action": "FORWARD_TO_NUMBER"
      },
      "holidays": [
        {
          "name": "text",
          "region": "text",
          "consecutive": true,
          "every_year": true,
          "year_start": 1,
          "year_end": 1,
          "month_start": 1,
          "month_end": 1,
          "day_start": 1,
          "day_end": 1,
          "hour_start": 1,
          "hour_end": 1,
          "minute_start": 1,
          "minute_end": 1,
          "id": "NzAwNTUxOTA5NzczMTQ4MTYw"
        }
      ],
      "office_hours": {
        "mode": "CUSTOM",
        "monday": {
          "enabled": true,
          "ranges": [
            {
              "from": "09:00",
              "to": "17:00"
            }
          ]
        },
        "tuesday": {
          "enabled": true,
          "ranges": [
            {
              "from": "09:00",
              "to": "17:00"
            }
          ]
        },
        "wednesday": {
          "enabled": true,
          "ranges": [
            {
              "from": "09:00",
              "to": "17:00"
            }
          ]
        },
        "thursday": {
          "enabled": true,
          "ranges": [
            {
              "from": "09:00",
              "to": "17:00"
            }
          ]
        },
        "friday": {
          "enabled": true,
          "ranges": [
            {
              "from": "09:00",
              "to": "17:00"
            }
          ]
        },
        "saturday": {
          "enabled": true,
          "ranges": [
            {
              "from": "09:00",
              "to": "17:00"
            }
          ]
        },
        "sunday": {
          "enabled": true,
          "ranges": [
            {
              "from": "09:00",
              "to": "17:00"
            }
          ]
        }
      }
    }
  ]
}

Update a virtual receptionist

post

/ivrs/{id}

Authorizations

Path parameters

idall ofrequired

The unique ID of virtual receptionist.

Body

namestring · min: 1 · max: 64

The name of virtual receptionist.

languagestring

Example: en-US

dtmf_intervalinteger · int32 · min: 1 · default: 2

The time to wait for the next DTMF input.

enable_pinboolean · default: true

Whether the PIN is required for DISA.

pinstring · min: 6 · max: 10

The PIN number for accessing.
The PIN policies include:

A sequence of numbers 6-10 digits in length.
No repeating numbers (e.g. "111", "222")
No sequential numbers (e.g. "012", "789")

prompt_file_idall of

The unique ID of the file.

transfer_prompt_file_idall of

The unique ID of the file.

timeout_forward_ruleobject

failure_forward_ruleobject

outbound_caller_idsobject[]

A collection of outbound caller IDs.

custom_forward_rulesobject[]

Responses

cURL

JavaScript

Python

HTTP

curl -L \
  --request POST \
  --url 'https://HOSTNAME:8887/api/ivrs/{id}' \
  --header 'Authorization: Bearer YOUR_SECRET_TOKEN' \
  --header 'Content-Type: application/json' \
  --data '{"language":"en-US","dtmf_interval":2,"enable_pin":true,"prompt_file_id":"NzAwNTUxOTA5NzczMTQ4MTYw","transfer_prompt_file_id":"NzAwNTUxOTA5NzczMTQ4MTYw","timeout_forward_rule":{"timeout":30,"repeat_times":3,"action":"FORWARD_TO_NUMBER"},"failure_forward_rule":{"action":"FORWARD_TO_NUMBER"},"outbound_caller_ids":[{"provider_id":"NzAwNTUxOTA5NzczMTQ4MTYw"}],"custom_forward_rules":[{"office_hours_forward_rule":{"action":"FORWARD_TO_NUMBER"},"non_office_hours_forward_rule":{"action":"FORWARD_TO_NUMBER"},"holidays":["NzAwNTUxOTA5NzczMTQ4MTYw"],"holiday_forward_rule":{"action":"FORWARD_TO_NUMBER"},"office_hours":{"mode":"CUSTOM","monday":{"ranges":[{"from":"09:00","to":"17:00"}]},"tuesday":{"ranges":[{"from":"09:00","to":"17:00"}]},"wednesday":{"ranges":[{"from":"09:00","to":"17:00"}]},"thursday":{"ranges":[{"from":"09:00","to":"17:00"}]},"friday":{"ranges":[{"from":"09:00","to":"17:00"}]},"saturday":{"ranges":[{"from":"09:00","to":"17:00"}]},"sunday":{"ranges":[{"from":"09:00","to":"17:00"}]}}}]}'

200

4XX

No body