Agents

List call queue agents

get

Retrieve a collection of call queue agents.

Authorizations

bearer

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

Responses

200

OK

application/json

4XX

Error

get

/call_queues/{id}/agents

HTTPcURLJavaScriptPython

GET /api/call_queues/{id}/agents HTTP/1.1
Host: HOSTNAME:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "items": [
    {
      "extension_number": "text",
      "display_name": "text",
      "skill_level": 1
    }
  ]
}

Update call queue agent list

post

Update call queue agent list.

Authorizations

bearer

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

Body

application/json

Responses

200

OK

No content

4XX

Error

post

/call_queues/{id}/agents

HTTPcURLJavaScriptPython

POST /api/call_queues/{id}/agents HTTP/1.1
Host: HOSTNAME:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 55

{
  "items": [
    {
      "extension_number": "text",
      "skill_level": 1
    }
  ]
}

No content

Retrieve call queue agent

get

Retrieve information of call queue agent.

Authorizations

bearer

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

agent_numberstring · min: 3 · max: 64Required

The extension number.

Pattern: [0-9]{3,64}

Responses

200

OK

application/json

4XX

Error

get

/call_queues/{id}/agents/{agent_number}

HTTPcURLJavaScriptPython

GET /api/call_queues/{id}/agents/{agent_number} HTTP/1.1
Host: HOSTNAME:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "extension_number": "text",
  "display_name": "text",
  "skill_level": 1,
  "status": "READY"
}

Set call queue agent status

post

Set call queue agent status.

Authorizations

bearer

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

agent_numberstring · min: 3 · max: 64Required

The extension number.

Pattern: [0-9]{3,64}

Body

application/json

statusstring · enumOptional

Change call queue agent status to one of the following:

• READY:
• NOT_READY:
• WRAP_UP:
• BREAK:
• LUNCH:
• LOGGED_IN:
• LOGGED_OUT:

Example: READYPossible values:

Responses

200

OK

No content

4XX

Error

post

/call_queues/{id}/agents/{agent_number}

HTTPcURLJavaScriptPython

POST /api/call_queues/{id}/agents/{agent_number} HTTP/1.1
Host: HOSTNAME:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 18

{
  "status": "READY"
}

No content