PortSIP Knowledge Base
  • PortSIP Communications Solution
    • What is PortSIP?
    • The Advantages of PortSIP PBX vs. Other PBXs
    • Cloud PBX Empowering Service Providers
    • Simplifying Unified Communications with WebRTC and SIP
    • What is CPaaS? Communications Platform as a Service Explained
    • UCaaS is Unified Communications as a Service
    • PortSIP PBX Administration Guide
      • Overview
      • PortSIP Security Features
      • Summary of Changes
      • Before Started
      • 1 Installation of the PortSIP PBX
        • Installation of PortSIP PBX v22.x
          • Install PortSIP PBX on Linux
          • Install PortSIP IM Server on Linux
          • Install PortSIP PBX on Windows
          • Upgrade to the Latest Version Within v22.x on Linux
          • Upgrade to the Latest v22.x on Windows
          • Upgrade v16.x to the Latest v22.x on Linux
        • Installation of PortSIP PBX v16.x
          • Upgrade to the Latest v16.x Release
      • 2 Configuring the PortSIP PBX
      • 3 Tenant Management
        • Password and Sign-In Security
      • 4 Phone Device Management
        • Managing Phones
        • Auto Provisioning Security
        • Custom IP Phone Template
        • Bulk Importing Users and Auto Provisioning IP Phones
        • Zero Touch Provisioning Phones
        • Provision Phone Using PnP
        • PnP Auto Provisioning IP Phone Multicast Debug
        • Provision Phone Using RPS
        • Provision Phone Using DHCP Option 66
        • Provision Phone Using TFTP
        • Provisioning Cisco 79xx IP Phones
        • Provision Fanvil DECT IP Phones
        • Provision Yealink DECT IP Phones
        • Provision SNOM DECT IP Phones
        • Configuring Private RPS Account
      • 5 User Management
        • Users
        • How to Configure the Endpoints?
        • User Groups
        • DND and Automatic Callback
        • Speed Dial 8
        • Speed Dial 100
      • 6 Transport Management
      • 7 Trunk Management
        • Configuring SIP Trunk
        • Handle Outbound Calls Through SIP Trunk
      • 8 Call Route Management
        • Configuring Inbound Rule
        • Configuring Outbound Rule
      • 9 Configuring PortSIP SBC
        • Topology
        • Summary of Changes
        • Installation PortSIP SBC v11.x
        • Installation PortSIP SBC v10.x
        • Configuring PortSIP SBC for WebRTC
        • Upgrade to the Latest v11.x Release
        • Upgrade to the Latest v10.x Release
      • 10 Configuring SBC for MS Teams
        • Architecture
        • Configuring Microsoft Teams
        • Configuring SBC and PBX
        • Configure an SBC for Multiple Tenants
      • 11 Deploy the SBC Cluster
      • 12 Configuring Virtual Receptionist
        • Managing Virtual Receptionist
        • Visual IVR Editor Guide
        • Direct Inward System Access (DISA)
      • 13 Configuring Ring Group
      • 14 Call Parking
        • PortSIP Call Parking Feature
        • Using Call Parking Feature
        • Using Enhanced Call Park on Fanvil IP Phones
        • Using Enhanced Call Park on Yealink IP Phones
        • Using Enhanced Call Park on Grandstream IP Phones
        • Using Enhanced Call Park on SNOM IP Phones
        • Using Enhanced Call Park on Dinstar IP Phones
        • Using Enhanced Call Park on Htek IP Phones
      • 15 Shared Voicemail
      • 16 Call Queue
        • Configuring Call Queue
        • Configuring Queue Callback
        • Agent States and Work Modes
        • Skills-Based Routing
        • Silent Monitoring
        • Wallboards
      • 17 Roles and Permissions
      • 18 E164 Number Processing
      • 19 Billing
      • 20 CDR and Call Recordings
        • CDR
        • Call Recordings
        • CDR Field Descriptions
      • 21 Call Reports
      • 22 Dealers
      • 23 Feature Access Codes
      • 24 Call Pickup
      • 25 Meetings
        • Joining a Meeting with the Invite Link
      • 26 Hot Desking
      • 27 STIR/SHAKEN
        • Configuring STIR/SHAKEN
      • 28 Digital Engagement Channels
        • SMS Channel
        • WhatsApp Channel
        • Manage SMS/WhatsApp Message Conversations
      • 29 Integrations
        • Microsoft 365 Integration
        • Google Workspace Integration
      • 30 Office Hours and Holiday Schedule
        • Configuring Office Hours and Holiday Schedule
        • Routing Calls Based on Office Hours and Holidays
      • 31 Configuring Email Notifications
      • 32 Night Mode
      • PBX and SIP Trunk using PortSIP SBC
      • SIP Header Manipulation
      • Rebranding PortSIP PBX, SBC
      • System Service Extension Numbers
      • Certificates for TLS/HTTPS/WebRTC
        • Preparing TLS Certificates
        • Update Certificates
      • Backup and Restore: An Essential Guide
        • Backup and Restore PortSIP PBX
        • Backup and Restore PortSIP SBC
      • Storing Into AWS S3
      • Storing Into Azure Blob Storage
      • Trace Server - A Better Way to Monitoring SIP Messages and QoS for PortSIP PBX
    • Configuring SIP Trunks
      • QuestBlue SIP Trunk
        • Purchase a DID on QuestBlue Platform
        • Configuring QuestBlue IP Authentication Trunk
        • Configuring QuestBlue Register Authentication Trunk
        • Configuring Outbound & Inbound Calls
        • QuestBlue SMS Integration
      • Twilio SIP Trunk
        • Purchase a DID on the Twilio
        • Configuring Twilio Register Based Trunk
        • Configuring Twilio Interconnect Trunk
        • Configuring Outbound & Inbound Calls
        • Twilio SMS Integration
      • Telnyx SIP Trunk
        • Purchase a DID on Telnyx Platform
        • Configuring Telnyx IP Authentication Trunk
        • Configuring Telnyx Register Authentication Trunk
        • Configuring Outbound & Inbound Calls
        • Telnyx SMS Integration
      • Vonage SIP Trunk
        • Purchase a DID on Vonage Platform
        • Configuring Vonage IP Authentication Trunk
        • Configuring Vonage Register Authentication Trunk
        • Configuring Outbound & Inbound Calls
        • Vonage SMS Integration
      • VoIP.ms SIP Trunk
        • Purchase a DID on VoIP.ms
        • Configuring VoIP.ms Register Based Trunk
        • Configuring Outbound & Inbound Calls
        • VoIP.ms SMS Integration
      • Voxtelesys SIP Trunk
        • Purchase a DID on Voxtelesys Platform
        • Configuring Voxtelesys IP Authentication Trunk
        • Configuring Voxtelesys Register Authentication Trunk
        • Configuring Outbound & Inbound Calls
        • Voxtelesys SMS Integration
      • Wavix SIP Trunk
        • Purchase a DID on Wavix Platform
        • Configuring Wavix IP Authentication Trunk
        • Configuring Wavix Digest Trunk
        • Configuring Outbound & Inbound Calls
        • Wavix SMS Integration
      • VoIP Innovations SIP Trunk
        • Purchase a DID on VoIP Innovations Platform
        • Configuring VoIP Innovations IP Authentication Trunk
        • Configuring Outbound & Inbound Calls
        • VoIP Innovations SMS Integration
      • Bandwidth SIP Trunk
        • Purchase a DID on Bandwidth Platform
        • Configuring Bandwidth IP Authentication Trunk
        • Configuring Outbound & Inbound Calls
        • Bandwidth SMS Integration
      • Flowroute SIP Trunk
        • Purchase a DID on Flowroute Platform
        • Configuring Flowroute IP Authentication Trunk
        • Configuring Outbound & Inbound Calls
        • Flowroute SMS Integration
      • Gamma SIP Trunk
      • Aire Networks SIP Trunk
      • VoiceMeUp SIP Trunk
        • Configuring VoiceMeUp Trunk
        • VoiceMeUp SMS Integration
    • PBX Cluster (v22.x)
      • Topology
      • Preparing Cluster Servers
      • Configuring Cluster Servers
      • Managing Cluster
    • High Availability (v22.x)
      • High Availability and Sclability On-Premise
        • PortSIP PBX High Availability Architecture
        • High Availability Installations on Ubuntu
        • Upgrading High Availability Installation
        • Scaling Servers On-Premise for High Availability
        • Scaling SBC On-Premise for High Availability
        • Scaling IM Server On-Premise for High Availability
      • High Availability and Scalability on AWS
        • PortSIP PBX High Availability Architecture
        • High Availability Installations on AWS
        • Upgrading High Availability Installation
        • Increase Size of EBS Volume
        • Scaling Servers on AWS for High Availability
    • PBX Cluster(v16.x)
      • Topology
      • Preparing Cluster Servers
      • Configuring Cluster Servers
      • Managing Cluster
      • Configuring Cluster Servers for High Availability
    • High Availability (v16.x)
      • High Availability for On-Premise
        • PortSIP PBX High Availability Architecture
        • High Availability Installations on Ubuntu
        • Upgrading High Availability Installation
      • High Availability and Scalability on AWS
        • PortSIP PBX High Availability Architecture
        • High Availability Installations on AWS
        • Upgrading High Availability Installations
        • Increase Size of EBS Volume
        • Scaling Servers on AWS for HA
    • PortSIP UCaaS
    • FAQ
      • Troubleshooting Call Issues
      • How to Activate License key?
      • What File Format Is Required for PortSIP PBX Prompt?
      • What is the Multi-Tenant PBX?
      • Is the PortSIP PBX built on Asterisk, FreeSwitch?
      • What is the SBC?
      • What is the PBX? Features, Benefits
      • What is Direct Inward Dialing (DID)?
      • What is the DID Pool?
      • What are IP Phones Work with PortSIP PBX?
      • Hardware Specifications
      • How to Adjust the REST API Rate Limit?
      • SIP Status Code of Response
      • What is SIP ALG and Why You Need to Disable It?
      • Essential Factors for Choosing a Could PBX Solution
      • Migrate from legacy FCM APIs to HTTP v1 for Android Push Notifications
      • PortSIP SDK License Agreement
      • PortSIP Software End-User License Agreement
  • Apps Guides
    • PortSIP ONE Desktop App
      • Sign in to PBX
      • Calls, Messages, and Voicemails
      • Customize Your Caller ID
      • SMS and WhatsApp Messaging
      • Click to Call
      • Calling from Another Device
      • Change Your Call Queue Status
    • PortSIP ONE Mobile App
      • Sign in to PBX
      • Calls, Messages, and Voicemails
      • Customize Your Caller ID
      • SMS and WhatsApp Messaging
      • Change Your Call Queue Status
    • PortSIP Softphone
  • DEVELOPING WITH PORTSIP
    • Getting Started
    • Calling APIs
      • User Manual for Windows
      • User Manual for iOS
      • User Manual for Android
      • User Manual for macOS
    • REST APIs
      • Version 22.2
        • Get Started
          • Schema
          • Authentication and Authorization
          • HTTP verbs
          • Summary Representations
          • Resource ID
          • Query Options Overview
          • Detailed representations
          • Timezones
          • API Response
          • Error Handling
          • Resource Synchronization
          • Personal Contacts Synchronization
        • Authentication
        • Administrations
        • Extensions
        • Authentication
        • Tenants
        • Call Queues
        • Billing
        • CTI
        • Call Sessions
        • Call Detail Records
        • Conference
        • Contact
        • Emergency Numbers
        • Extensions
        • Files
        • Blobs
        • Trunks
        • Inbound Rules
        • Outbound rules
        • Virtual Receptionists
        • Media Server
        • MOH
        • Automatic Callback
        • Auto Provisioning
        • Push Notification
        • Ring Groups
        • Shared Voicemails
        • Security
        • Feature Access Codes
        • Voicemails
        • Call Park
        • Call Pickup
        • Hot Desking
        • External Message
        • Notification
        • Troubleshooting
        • Microsoft 365
        • Models
      • Version 22.1
        • About
        • API reference
          • Info
          • Login
            • By microsoft
          • Logout
          • Network
          • Sbc
            • Token
              • Destroy
          • Im
            • Token
              • Destroy
          • Dealers
            • Password
            • Destroy
          • Mobile push
            • Destroy
          • Ip filters
            • Destroy
            • Export
          • Transports
            • Destroy
            • Status
          • Tenants
            • Switch
            • Dealers
              • Destroy
            • Destroy
          • Tenant
            • Status
            • Notification
              • Test email
            • Password policy
            • Billing
            • Balance
            • Custom headers
          • Conference servers
            • Status
            • Destroy
          • Media servers
            • Status
            • Destroy
          • License
          • Key
          • Brand
          • Dealer
            • Status
            • Username
            • Password
          • Roles
            • Destroy
          • User
            • Password
            • Extension password
            • Profile
            • Status
            • Presence
            • Balance
            • Greetings
              • Enable
              • Disable
              • Destroy
            • Phones
              • Destroy
            • Cdrs
              • Sync tokens
                • Diff
            • External messages
            • Recordings
              • Destroy
            • Speed dial 8
              • Destroy
            • Speed dial 100
              • Destroy
            • Meetings
              • Destroy
              • Status
              • Mute
              • Unmute
              • Lock
              • Unlock
              • Start
              • Stop
              • Start recording
              • Stop recording
              • Participants
                • Layout
                • Invite
                • Mute
                • Unmute
                • Chairman
                • Position
                • Destroy
            • Holidays
              • Destroy
            • Global holidays
            • Contacts
              • Favorite
              • Unfavorite
              • Destroy
              • Sync tokens
                • Diff
            • Call queues
              • Agent
            • Outbound caller ids
            • Ring groups
            • Business contacts
              • Favorite
              • Unfavorite
              • Sync tokens
                • Diff
            • Extension contacts
              • Favorite
              • Unfavorite
              • Sync tokens
                • Diff
          • Users
            • Profile
            • Password
            • Extension password
            • Role
            • Ms365 binding
              • Destroy
            • Destroy
            • Status
              • Destroy status
            • Balance
            • Greetings
              • Enable
              • Disable
              • Destroy
            • Phones
              • Destroy
            • Holidays
              • Destroy
            • Global holidays
            • Call queues
              • Agent
            • Speed dial 8
              • Destroy
            • Speed dial 100
              • Destroy
          • Extension numbers
          • Groups
            • Destroy
            • Members
              • Destroy
          • Voicemails
            • Set read
            • Set unread
            • Destroy
          • Recordings
            • Destroy
          • Call queue servers
            • Status
            • Destroy
          • Call queues
            • Status
            • Destroy
            • Waiting
              • Pickup
            • Agents
          • Exclusive numbers
            • Destroy
            • Call queues
              • Agents
              • Destroy
            • Export
          • Vip numbers
            • Destroy
            • Export
          • Call queue blacklisted numbers
            • Destroy
            • Export
          • Call queue blacklist prompts
          • Sessions
            • Directly
            • Hold
            • Unhold
            • Refer
            • Attended refer
            • Destroy
          • Conference rooms
            • Destroy
            • Status
            • Mute
            • Unmute
            • Lock
            • Unlock
            • Start recording
            • Stop recording
            • Participants
              • Layout
              • Invite
              • Mute
              • Unmute
              • Chairman
              • Position
              • Destroy
            • Recordings
              • Destroy
              • Set read
              • Set unread
          • Contacts
            • Destroy
            • Export
          • Emergency numbers
            • Destroy
          • Files
            • Destroy
          • Blobs
            • Uploads
              • Append
              • Complete
              • Status
              • Destroy
          • Inbound rules
            • Destroy
            • Export
          • Moh server
            • Musics
              • Destroy
          • Monitor
          • Monitor groups
            • Destroy
            • Members
              • Destroy
            • Managers
              • Destroy
          • Call park
          • Call park groups
            • Destroy
            • Members
              • Destroy
          • Call pickup groups
            • Destroy
            • Members
          • Voicemail
          • Acb
          • Outbound rules
            • Destroy
            • Export
            • Applied groups
              • Destroy
          • Phone models
          • Phones
            • Reprovision
            • Assignee
            • Reboot
            • Reject
          • Dect phone models
          • Dect phones
            • Destroy
            • Members
          • Providers
            • Status
            • Destroy
            • Export
            • Assignees
              • Destroy
          • Ring groups
            • Agents
            • Destroy
          • Shared voicemails
            • Destroy
            • Voicemails
              • Set read
              • Set unread
              • Destroy
            • Greetings
              • Enable
              • Disable
              • Destroy
          • Holidays
            • Destroy
          • Allowed country codes
          • Disallowed codes
            • Destroy
            • Export
          • Blacklisted numbers
            • Destroy
            • Export
          • Call rates
            • Destroy
            • Export
          • Ivr servers
            • Status
            • Destroy
          • Ivrs
            • Status
            • Destroy
            • Action urls
              • Destroy
          • Hotdesking
            • Status
            • Logout
            • Destroy
          • Sms
            • Destroy
          • Whatsapp
            • Destroy
          • Cdrs
          • Calllogs
          • External messages
          • Call reports
            • Destroy
          • Completed call reports
            • Destroy
          • Feature access codes
          • Default email templates
          • Custom email templates
          • Audit logs
          • Event logs
          • Ms365
            • Certificate
            • Users
          • Google
          • Admin
            • Status
            • Username
            • Password
            • Settings
            • Notification
              • Test email
            • Ms365
              • Certificate
            • Google
          • Templates
            • Phones
              • Destroy
        • Specification
      • Version 22.0
        • About
        • API reference
          • Info
          • Login
            • By microsoft
          • Logout
          • Network
          • Sbc
            • Token
              • Destroy
          • Im
            • Token
              • Destroy
          • Dealers
            • Password
            • Destroy
          • Mobile push
            • Destroy
          • Ip filters
            • Destroy
            • Export
          • Transports
            • Destroy
            • Status
          • Tenants
            • Switch
            • Dealers
              • Destroy
            • Destroy
          • Tenant
            • Status
            • Notification
            • Password policy
            • Billing
            • Balance
            • Custom headers
          • Conference servers
            • Status
            • Destroy
          • Media servers
            • Status
            • Destroy
          • License
          • Key
          • Brand
          • Dealer
            • Status
            • Username
            • Password
          • Roles
            • Destroy
          • User
            • Password
            • Extension password
            • Profile
            • Status
            • Presence
            • Balance
            • Greetings
              • Enable
              • Disable
              • Destroy
            • Phones
              • Destroy
            • Cdrs
              • Sync tokens
                • Diff
            • Recordings
              • Destroy
            • Speed dial 8
              • Destroy
            • Speed dial 100
              • Destroy
            • Meetings
              • Destroy
              • Status
              • Mute
              • Unmute
              • Lock
              • Unlock
              • Start
              • Stop
              • Start recording
              • Stop recording
              • Participants
                • Layout
                • Invite
                • Mute
                • Unmute
                • Chairman
                • Position
                • Destroy
            • Holidays
              • Destroy
            • Global holidays
            • Contacts
              • Favorite
              • Unfavorite
              • Destroy
              • Sync tokens
                • Diff
            • Call queues
              • Agent
            • Outbound caller ids
            • Ring groups
            • Business contacts
              • Favorite
              • Unfavorite
              • Sync tokens
                • Diff
            • Extension contacts
              • Favorite
              • Unfavorite
              • Sync tokens
                • Diff
          • Users
            • Profile
            • Password
            • Extension password
            • Role
            • Ms365 binding
              • Destroy
            • Destroy
            • Status
              • Destroy status
            • Balance
            • Greetings
              • Enable
              • Disable
              • Destroy
            • Phones
              • Destroy
            • Holidays
              • Destroy
            • Global holidays
            • Call queues
              • Agent
            • Speed dial 8
              • Destroy
            • Speed dial 100
              • Destroy
          • Extension numbers
          • Groups
            • Destroy
            • Members
              • Destroy
          • Voicemails
            • Set read
            • Set unread
            • Destroy
          • Recordings
            • Destroy
          • Call queue servers
            • Status
            • Destroy
          • Call queues
            • Status
            • Destroy
            • Waiting
              • Pickup
            • Agents
          • Exclusive numbers
            • Destroy
            • Call queues
              • Agents
              • Destroy
            • Export
          • Vip numbers
            • Destroy
            • Export
          • Call queue blacklisted numbers
            • Destroy
            • Export
          • Call queue blacklist prompts
          • Sessions
            • Directly
            • Hold
            • Unhold
            • Refer
            • Attended refer
            • Destroy
          • Conference rooms
            • Destroy
            • Status
            • Mute
            • Unmute
            • Lock
            • Unlock
            • Start recording
            • Stop recording
            • Participants
              • Layout
              • Invite
              • Mute
              • Unmute
              • Chairman
              • Position
              • Destroy
            • Recordings
              • Destroy
              • Set read
              • Set unread
          • Contacts
            • Destroy
            • Export
          • Emergency numbers
            • Destroy
          • Files
            • Destroy
          • Blobs
            • Uploads
              • Append
              • Complete
              • Status
              • Destroy
          • Inbound rules
            • Destroy
            • Export
          • Moh server
            • Musics
              • Destroy
          • Monitor
          • Monitor groups
            • Destroy
            • Members
              • Destroy
            • Managers
              • Destroy
          • Call park
          • Call park groups
            • Destroy
            • Members
              • Destroy
          • Call pickup groups
            • Destroy
            • Members
          • Voicemail
          • Acb
          • Outbound rules
            • Destroy
            • Export
            • Applied groups
              • Destroy
          • Phone models
          • Phones
            • Reprovision
            • Assignee
            • Reboot
            • Reject
          • Dect phone models
          • Dect phones
            • Destroy
            • Members
          • Providers
            • Status
            • Destroy
            • Export
            • Assignees
              • Destroy
          • Ring groups
            • Agents
            • Destroy
          • Shared voicemails
            • Destroy
            • Voicemails
              • Set read
              • Set unread
              • Destroy
            • Greetings
              • Enable
              • Disable
              • Destroy
          • Holidays
            • Destroy
          • Allowed country codes
          • Disallowed codes
            • Destroy
            • Export
          • Blacklisted numbers
            • Destroy
            • Export
          • Call rates
            • Destroy
            • Export
          • Ivr servers
            • Status
            • Destroy
          • Ivrs
            • Status
            • Destroy
            • Action urls
              • Destroy
          • Hotdesking
            • Status
            • Logout
            • Destroy
          • Sms
            • Destroy
          • Whatsapp
            • Destroy
          • Cdrs
          • Call reports
            • Destroy
          • Completed call reports
            • Destroy
          • Feature access codes
          • Default email templates
          • Custom email templates
          • Audit logs
          • Event logs
          • Test email
          • Ms365
            • Certificate
            • Users
          • Admin
            • Status
            • Username
            • Password
            • Settings
            • Notification
          • Templates
            • Phones
              • Destroy
        • Specification
      • Authentication
      • Accessing CDRs and Recordings
    • Call Control APIs
    • Messaging APIs
      • Protocol
      • API Examples
    • WSI: Pub/Sub
    • Webhook Events
      • Registering a Webhook
      • Receiving Events via a Webhook
      • Event Reference
    • Mobile Push Notifications
      • How Do Push Notifications Work with PortSIP PBX?
      • Integrating the Push Notifications in Native iOS APP
      • Integrating the Push Notifications in Android APP
  • PBX v12.x (EOL)
    • PortSIP PBX v12.x is EOL
    • High Availability
      • PortSIP PBX High Availability
      • UCaaS High Availability
      • Deploy the PortSIP PBX HA on AWS
      • Deploy PortSIP PBX HA for CentOS
      • Deploy PortSIP PBX HA for Ubuntu
      • Migrate the HA data
    • Push Notifications
      • How do push notifications work with PortSIP PBX?
      • Implement the PUSH notifications in Xamarin iOS APP with PortSIP PBX 12.x
      • Implement the PUSH notifications in native iOS APP with PortSIP PBX 12.x
      • Implement PUSH notifications in Android APP with PortSIP PBX 12.x
      • Implement PUSH notifications in Xamarin Android APP with PortSIP PBX 12.x
    • Tutorials
      • REST API Examples
      • Trace server - A Better Way to Debug PortSIP UC
      • Setup SSL Certificates for HTTPS/WebRTC
      • Going Real-Time with PortSIP PBX Pub/Sub
      • Upgrade PortSIP PBX for offline
      • PortSIP UC Architecture
      • PortSIP PBX Features
      • PortSIP Security Feature
      • Hardware Specifications
      • Setup PortSIP PBX for Linux
      • Upgrade PortSIP PBX
      • Upgrade PortSIP PBX v12.x to the v12.8.7
      • Add Extended Media Server
      • Store the recording files to AWS S3
      • Configure Notifications for Kubernetes
      • Rebranding PortSIP PBX
Powered by GitBook
On this page
  • PortSIP UCaaS High Availability
  • Kubernetes Cluster High Availability
  • SIP Service Discovery Using DNS SRV Records
  1. PBX v12.x (EOL)
  2. High Availability

UCaaS High Availability

PreviousPortSIP PBX High AvailabilityNextDeploy the PortSIP PBX HA on AWS

Last updated 3 years ago

PortSIP UCaaS High Availability

Today, PortSIP UCaaS is deployed and managed as a Cluster; in this part, we'll focus on two topics: high availability of the Kubernetes Cluster and high availability of SIP Service Discovery.

Kubernetes Cluster High Availability

A Kubernetes cluster is a set of node machines for running containerized applications. If you’re running Kubernetes, you’re running a cluster.

Kubernetes will automatically manage your cluster to match the desired state. As a simple example, suppose you deploy an application with a desired state of "3," meaning 3 replicas of the application should be running. If 1 of those containers crashes, Kubernetes will see that only 2 replicas are running, so it will add 1 more to satisfy the desired state.

Benefit from the Kubernetes Cluster, the PortSIP UCaaS will take the below Advantages:

Avoid Single Points of Failure

Kubernetes helps improve reliability by providing redundant components, and making it possible to schedule application containers across multiple nodes and multiple availability zones (AZs) in the cloud. Use anti-affinity or node selection to help spread your applications across the Kubernetes cluster for high availability.

Node selection allows you to define which nodes in your cluster are eligible to run your application based on labels. The labels typically represent node characteristics like bandwidth or special resources like CPUs.

Anti-affinity allows you to further constrain nodes where your application should not be allowed to run, based on the presence of labels. This keeps your application containers from running on the same node, or from running on the same node with other components of the same application.

Set Resource Requests and Limits

Resource requests and limits for CPU and memory are at the heart of what allows the Kubernetes scheduler to do its job. If a single pod is allowed to consume all of the node CPU and memory, then resources will be starved from other pods and potentially Kubernetes components. Setting limits on a pods consumption will increase reliability by keeping pods from consuming all of the available resources on a node (this is referred to as the “noisy neighbor problem”).

SIP Service Discovery Using DNS SRV Records

The Domain Name System(DNS) distributes the responsibility for assigning domain names and mapping them to IP networks by allowing an authoritative server for each domain to keep track of its own changes, avoiding the need for a central registrar to be continually consulted and updated. An SRV record or Service record is a category of data in the Domain Name System specifying information on available services. It is defined in RFC 2782. Newer internet protocols, such as SIP, often require SRV support from clients.

An example SRV record might look like this using bind syntax:

_sip._udp.carrier.com. 86400 IN SRV 0 5 5060 sip.carrier.com

This points to a server named carrier.com listening on UDP port 5060 for SIP protocol connections. The priority given here is 0, and the weight is 5. With SIP telephony, a SIP call might start as 1001@carrier.com for the call to proceed, the phone needs to locate sip.carrier.com and it will use DNS to do this. In case the sip.carrier.com is the edge proxy server of PortSIP UCaaS.

In the following example, a DNS SRV record query to uc.portsip.com with both the priority and weight fields each with 50% of the traffic load is used to provide a load balancing and backup service and would yield:

 _sip._udp.uc.portsip.com 60 IN SRV 10 50 5060 proxy1.portsip.com
 _sip._udp.uc.portsip.com 60 IN SRV 10 50 5060 proxy2.portsip.com
 _sip._udp.uc.portsip.com 60 IN SRV 20 0 5060  proxy3.portsip.com

If one edge proxy server becomes unavailable, the remaining machine takes the load.

The two records share a priority of 50, so the weight field’s value will be used by clients to determine which server (host and port combination) to contact. The sum both values is 100, so proxy1.portsip.com will be used 50% of the time and proxy2.portsip.com will be used 50% of the time.

DNS A Record Query yields:

proxy1.portsip.com = 66.175.222.56
proxy2.portsip.com = 66.175.222.57
proxy3.portsip.com = 66.175.222.58

If both edge proxy servers with priority 10 are unavailable, the record with the next highest priority value will be chosen, which is proxy3.portsip.com. This might be a machine in another physical location, presumably not vulnerable to anything that would cause the first two hosts to become unavailable. Several implementations relying on DNS also automatically update the DNS servers to optimize the load of servers or to remove servers due to service failures.

Figure 1-1 PortSIP UCasS DNS SRV

Kubernetes