Agent

Retrieve call queue agent

get

Retrieve information of call queue agent.

Authorizations
Path parameters
idall ofRequired

The unique ID of user.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw
queue_idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw
Responses
200
OK
application/json
get
GET /api/users/{id}/call_queues/{queue_id}/agent HTTP/1.1
Host: hostname:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*
{
  "extension_number": "text",
  "display_name": "text",
  "skill_level": 1,
  "status": "READY"
}

Set call queue agent status

post

Set call queue agent status.

Authorizations
Path parameters
idall ofRequired

The unique ID of user.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw
queue_idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw
Body
statusstring · enumOptional

Change call queue agent status to one of the following:

  • READY:
  • NOT_READY:
  • WRAP_UP:
  • BREAK:
  • LUNCH:
  • LOGGED_IN:
  • LOGGED_OUT:
Example: READYPossible values:
Responses
200
OK
post
POST /api/users/{id}/call_queues/{queue_id}/agent HTTP/1.1
Host: hostname:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 18

{
  "status": "READY"
}

No content