Agent
Retrieve information of call queue agent.
Authorizations
Path parameters
idall ofRequired
The unique ID of user.
stringOptionalExample:
The unique ID of the resource.
NzAwNTUxOTA5NzczMTQ4MTYw
queue_idall ofRequired
The unique ID of call queue.
stringOptionalExample:
The unique ID of the resource.
NzAwNTUxOTA5NzczMTQ4MTYw
Responses
200
OK
application/json
4XX
Error
get
GET /api/users/{id}/call_queues/{queue_id}/agent HTTP/1.1
Host: hostname:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*
{
"extension_number": "text",
"display_name": "text",
"skill_level": 1,
"status": "READY"
}
Set call queue agent status.
Authorizations
Path parameters
idall ofRequired
The unique ID of user.
stringOptionalExample:
The unique ID of the resource.
NzAwNTUxOTA5NzczMTQ4MTYw
queue_idall ofRequired
The unique ID of call queue.
stringOptionalExample:
The unique ID of the resource.
NzAwNTUxOTA5NzczMTQ4MTYw
Body
statusstring · enumOptionalExample:
Change call queue agent status to one of the following:
READY
:NOT_READY
:WRAP_UP
:BREAK
:LUNCH
:LOGGED_IN
:LOGGED_OUT
:
READY
Possible values: Responses
200
OK
4XX
Error
post
POST /api/users/{id}/call_queues/{queue_id}/agent HTTP/1.1
Host: hostname:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 18
{
"status": "READY"
}
No content