Agent

Retrieve call queue agent

get

Retrieve information of call queue agent.

Authorizations

bearer

Path parameters

idall ofRequired

The unique ID of user.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

queue_idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

Responses

200

OK

application/json

4XX

Error

get

/users/{id}/call_queues/{queue_id}/agent

HTTPcURLJavaScriptPython

GET /api/users/{id}/call_queues/{queue_id}/agent HTTP/1.1
Host: HOSTNAME:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "extension_number": "text",
  "display_name": "text",
  "skill_level": 1,
  "status": "READY"
}

Set call queue agent status

post

Set call queue agent status.

Authorizations

bearer

Path parameters

idall ofRequired

The unique ID of user.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

queue_idall ofRequired

The unique ID of call queue.

stringOptional

The unique ID of the resource.

Example: NzAwNTUxOTA5NzczMTQ4MTYw

Body

application/json

statusstring · enumOptional

Change call queue agent status to one of the following:

• READY:
• NOT_READY:
• WRAP_UP:
• BREAK:
• LUNCH:
• LOGGED_IN:
• LOGGED_OUT:

Example: READYPossible values:

Responses

200

OK

No content

4XX

Error

post

/users/{id}/call_queues/{queue_id}/agent

HTTPcURLJavaScriptPython

POST /api/users/{id}/call_queues/{queue_id}/agent HTTP/1.1
Host: HOSTNAME:8887
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 18

{
  "status": "READY"
}

No content