Using Enhanced Call Park on Fanvil IP Phones
This article explains how to use PortSIP PBX’s enhanced call park feature with Fanvil IP phones, providing a more intuitive and efficient call parking experience.
Supported Fanvil IP Phone Models
V1 Series
Models: X4U, X5U, X6U, X7, X7C, X210, X210i
Minimum ROM version: 2.4.13
V2 Series
Models: X4U-V2, X5U-V2, X6U-V2, X7-V2, X7C-V2, X210-V2, V62, V64, V65
Minimum ROM version: 2.12.16.17
Application Scenarios
Enhanced Call Park
Enhanced Call Park improves the traditional call park experience on Fanvil IP phones by replacing manual Feature Access Code (FAC) dialing with dedicated park and retrieve keys.
When used with PortSIP PBX, Enhanced Call Park provides:
One-touch call parking and retrieval
Visual call park notifications
Seamless integration with PortSIP’s advanced call park features
Call Park
The Call Park service allows a user to temporarily place a call on hold and retrieve it later from the same extension or another extension.
Typical use case: You are on an active call and need to move to a different location. You park the call on your extension and retrieve it once you reach the desired location.
Group Call Park
Group Call Park introduces a hunting mechanism for parked calls. When a call is parked, the system searches for an available user within a configured Call Park group instead of parking the call only on the original user’s extension.
Typical use case: If you and your colleagues belong to the same Call Park group, a parked call can be placed on a colleague’s line. That colleague can retrieve the call and either continue the conversation or notify and transfer the call to you.
Call Park Notification
Call Park Notification provides a visual alert on Fanvil IP phones when a call is parked for a user.
The phone displays an on-screen notification
Line keys or indicators light up
The user can retrieve the parked call by pressing the corresponding key
This eliminates the need to manually dial retrieval codes.
Retrieve Park
A parked call can be retrieved by dialing the Call Park Retrieve Feature Access Code, along with the extension number where the call is parked.
Typical use cases:
Retrieve a call you parked on your own extension
Retrieve a call parked on a colleague’s extension, then transfer it or notify verify the caller
(With Enhanced Call Park enabled, retrieval is typically done using a dedicated key instead of dialing.)
Recall
The Recall feature ensures parked calls are not left unanswered indefinitely.
You can configure:
Recall destination (parking user or a specified number)
Recall timer
If a parked call is not retrieved within the configured time, the PBX automatically recalls the call to the defined destination.
Example: If the recall timer is set to 30 seconds, and no one retrieves the parked call within that time, the PBX recalls the call to the original parking user (or the configured recall number).
Configuring a Key for Visual Park
When provisioning an IP phone, you can configure a soft key for Visual Call Park to enable one-touch call parking and retrieval.
How it works
During the IP phone provisioning process, assign a soft key to the Visual Park function.
After the phone is successfully provisioned, the soft key displays the label “Visual Park” on the device.
The user can then use this key to park and retrieve calls visually, without dialing Feature Access Codes.
Example
In the example shown:
User James has extension 103
A soft key has been configured with the Visual Park function
The IP phone displays the Visual Park label, allowing James to manage parked calls directly from the phone interface
Parking a Call
If James wants to park a call for his colleague whose extension number is 105, he can do so using the Visual Park key without dialing any Feature Access Codes (FACs).
Park a call to a specific extension
While on an active call, James presses the configured Visual Park soft key.
When prompted, he enters the destination extension number (for example,
105).James presses the Visual Park soft key again.
The IP phone parks the call on extension 105.
❗Result: James does not need to remember or dial the call park FAC. The entire operation is completed using the Visual Park key.
Group Call Park
Group Call Park allows a user to park a call to a Call Park group, making the call available to any member of that group.
Configure a Call Park group
Sign in to the PortSIP PBX Web Portal as the Tenant Admin.
Go to Advanced Services > Call Park.
Follow the configuration guide to configure a park group.
Example configuration: Extensions 101, 102, 103, 104, and 105 are members of the same Call Park group.
Park a call to a Call Park group
If James (extension 103) wants to park a call to the Call Park group:
While on an active call, James presses the Visual Park soft key twice.
The IP phone automatically parks the call to the Call Park group.
Call behavior
The call is parked against the group using the group hunting logic.
All members of the Call Park group receive a parked-call alert notification.
Any group member can retrieve the call using their device’s parked-call button or retrieval method.
❗Result: James does not need to remember or dial the FAC for Group Call Park. The Visual Park key provides a simple, one-touch experience.
Retrieve a Parked Call
In this example, Alice is on a call with Bob. Bob parks the call to James’s extension (103) using Visual Park.
Call flow
Bob presses the Visual Park key.
Bob enters 103 and presses the Visual Park key again.
The call is parked on James’s extension (103).
Visual notification on James’s phone
On James’s IP phone, the Visual Park key flashes red, indicating that a call is parked on his extension.
James presses the flashing Visual Park key to view the parked call details.
On-screen information
The phone displays the parked call information.
The caller name is shown as “Parked” (in this case, Alice).
Retrieve the call
James presses the Retrieve button (located at the bottom-left of the screen).
The call is immediately connected to James.
❗Result: James retrieves the parked call with a single key press and does not need to remember or dial any Feature Access Codes (FACs).
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