20 CDR and Call Recordings
PortSIP PBX collects CDRs (Call Detail Records) and Call Recordings to provide reports and Dashboards to help manage the infrastructure, reduce expenses, increase productivity, deliver alerts, and provide management with information to make more informed decisions:
Call Accounting & Cost Allocation
Hunt Group & Agent KPI Dashboards
Emergency 911 Alerts
Instant Toll Fraud Alerts
Real-Time Alerts for System Failures
Cradle-Grave Call Tracing
Real-Time SIP, Gateway, PRI, Traffic Analytics
This article includes the following topics to explain the CDR and Call Recording features:
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