User Groups

User Groups allow you to group multiple users together and assign a shared Outbound Caller ID to the group.

When an Outbound Rule is configured with a Caller User Group condition, the PBX applies the group’s outbound caller ID to calls placed by members of that group. Specifically, the PBX replaces the user part of the From header in the SIP INVITE message with the User Group’s Outbound Caller ID.

This feature is commonly used to present a department-level caller ID (for example, Sales or Support) instead of individual extension numbers.

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Create a User Group

To create a user group:

1. Navigate to Call Manager > User Groups.

2. Click Add.

3. Enter a Group Name.

4. Assign an Outbound Caller ID and select the trunk to be used.

In the example below, a user group named Sales Dept is created, with an outbound caller ID of 010000 assigned on the CallCentric trunk.

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Create an Outbound Rule Using Caller User Group Criteria

Next, create an outbound rule that uses the Caller User Group as a matching condition:

1. Go to Call Manager > Outbound Rules.

2. Create or edit an outbound rule.

3. Set the Caller User Group criterion.

4. Select the previously created Sales Dept user group.

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Call Behavior

When an extension that belongs to the Sales Dept group places a call that matches this outbound rule:

• The PBX uses the group’s outbound caller ID.

• The outbound caller ID is inserted as the user part of the From header in the SIP INVITE message.

• The call is routed according to the outbound rule and associated trunk.

This ensures consistent, department-level caller identification for outbound calls.