QuestBlue SMS Integration

As you are looking to integrate SMS, It is required that for outbound messaging, you must also register a Brand and Campaign through your QuestBlue customer portal as required by the TCR.

Before proceeding with the next steps, you need to purchase a DID on the QuestBlue platform with the SMS/MMS enabled.

Obtain the QuestBlue API Key

You need to take the QuestBlue API key for the PortSIP PBX to send the SMS/MMS. Please follow the below steps:

  1. Login to the QuestBlue online account

  2. Navigate the menu API Management, and note the QB API Key.

Configure SMS with QuestBlue Trunk in PortSIP PBX

Before configuring SMS in PortSIP PBX, you must have already configured a QuestBlue SIP trunk using one of the following guides:

Sign in PortSIP PBX Web Portal

You can sign in to the PortSIP PBX Web portal using one of the following methods:

  1. Sign in as the PBX system administrator, navigate to the Tenants menu, choose a tenant, and click the Manage button to switch to that tenant.

  2. Sign in as a tenant admin to manage the tenant.

For more details please reference Tenant Management.

Add an SMS configuration

Please follow the below steps:

  1. In the PortSIP PBX Web portal, navigate to the left menu, select SMS/MMS, and click the Add button.

  2. Choose your configured QuestBlue Trunk :

    • User: Enter your QuestBlue Username here.

    • Password: Enter your QuestBlue password.

    • Security Key: Paste your copied QuestBlue QB API Key here.

  1. Click OK to be brought to the SMS/MMS list page. You can select that SMS configuration, then press the Copy Webhook button to copy the Webhook URL. Or Double-click the SMS configuration to edit the SMS configuration, in the details copy the Webhook URL.

Configure the SMS in QuestBlue

  1. Log in to your QuestBlue account

  2. Navigate to the menu Messaging > SMS Settings, the DIDs are listed, and click the pencil icon next to the DID that you want to enable the SMS.

  1. In the SMS Settings page, choose Post SMS to URL from the combo box, and paste the PortSIP PBX Webhook URL to URL to post SMS Message field.

  2. Click Update Settings.

Verify Configuration

Now you can create the outbound and inbound rules in PortSIP PBX for sending and receiving SMS/MMS using the QuestBlue Trunk, just like you create the rules for making and receiving calls.

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