SMS Channel
PortSIP PBX seamlessly integrates SMS functionality with the following SIP trunk providers:
Twilio
Vonage
VoIP.ms
QuestBlue
Wavix
Telnyx
Voxtelesys
If you’re using any of these providers, setting up the SMS channel with PortSIP PBX is straightforward.
If your favorite SIP trunk provider for SMS is not listed above, feel free to email us with your request, and we’ll explore the possibility of integrating it with PortSIP PBX.
Preparing to Configure SMS in PortSIP PBX
Before configuring the SMS channel in PortSIP PBX, make sure your SMS service is fully set up with your SIP trunk provider by following the steps outlined in the Configuring SIP Trunks guide.
Configuring the SMS Channel in PortSIP PBX
In this article, we demonstrate configuring SMS integration with PortSIP PBX. For QuestBlue trunk, the DID number 12172074422 will route inbound SMS messages to extension 1001.
First, ensure you have completed this setup: QuestBlue SMS Integration.
Creating an Inbound Rule for SMS
Sign in to the PortSIP PBX web portal.
Navigate to Call Manager > Inbound Rules and click the Add button.
Complete the inbound rule setup as follows:
Enter a descriptive name for the rule.
Select the QuestBlue trunk you configured.
In the DID/DDI Number or Number Range field, enter the DID number: 12172074422.
Set the destination to extension 1001.
Click OK to save your changes.
Now, register the PortSIP ONE app to the PBX using extension 1001. Once registered, any SMS sent to the number +12172074422 will be received by extension 1001 directly in the PortSIP ONE app.
With the above inbound rule, calls to the DID +12172074422 will also be routed to extension 1001.
Sending Outbound SMS
With the PortSIP ONE app, you can send outbound SMS messages through PortSIP PBX. If you have registered a Sender ID with your trunk provider and wish to enable the extension to send outbound SMS displaying this Sender ID, make sure to specify the Sender ID in the SMS settings in the PortSIP PBX web portal, as shown below. For the Sender ID, please refer to: The Alphanumeric Sender ID. More details please consult to your SMS provider.
Granting SMS Permissions to an Extension
By default, extensions are not permitted to send SMS. To enable an extension to send outbound SMS, the tenant administrator must grant permission. Follow these steps to allow SMS for an extension:
Sign in to the PortSIP PBX web portal.
Navigate to Call Manager > Users, double-click the desired extension, and go to the Extension tab.
Under the Send SMS/MMS option, select Allow or Allow Send SMS with Sender ID.
Configuring Outbound Caller ID for SMS
In the Outbound Caller ID section, you can set up the outbound Caller ID for the extension:
Click the Add button.
Select the configured SIP trunk for SMS sending.
Enter a descriptive label in the Description field.
Enter a DID number from the trunk’s DID pool range.
Save your settings.
Refer to the screenshot below for further guidance.
Sending an SMS to a Contact
To send an SMS to a contact using the PortSIP ONE app:
Open Contacts: In the PortSIP ONE app, go to the Contacts menu, select a contact, and click the SMS icon to open the SMS chat UI.
Send SMS: Type your message as you would in a regular chat. You can also select the destination number and the sender's number to display to the recipient.
Sending an SMS Directly to a Phone Number
To send an SMS directly to a contact's phone number using the PortSIP ONE app, follow these steps:
Click the + button at the top of the PortSIP ONE app and select Send a Message.
In the pop-up window:
You can choose an extension (to send an IM) or an existing contact to send the SMS.
To send an SMS directly to a number, simply enter the phone number in the provided field.
Click the green message icon to open the SMS chat interface.
Send SMS:
Type your message in the chat window, just as you would in a regular chat.
You can also select the destination phone number and specify the sender's number that will appear to the recipient.
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